Issue with Installation

I have HostGator shared hosting, I have used both installation methods, uploading all the files manually and using the Shared Host Installer. In both circumstances I get the following error message:

Warning: require_once(lib/base.php): failed to open stream: No such file or directory in /cloud/index.php on line 46

Fatal error: require_once(): Failed opening required ‘lib/base.php’(include_path=’.:/opt/php54/lib/php’) in /cloud/index.php on line 46

The installation files have not been changed in anyway, they were uploaded just the way they were downloaded

Assuming the lib/base.php file exists, you may be running into an open_basedir restriction. I would contact HostGator for support as they would be in the best position to help resolve it.

Also, PHP 5.4 is ancient, unsupported, and insecure. I would upgrade to a newer version of PHP if you can.

Try to make this change:

If that doesn’t help, ask your hoster as explained above

That resolved the issue.

So it appears to be a bug in the code then?

Yeah, will be fixed with 10.0.2