Issue: Upload stuck on processing files

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In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:


Or for longer, use three backticks above and below the code snippet:


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Note: I can’t access some things because I’m on a shared hosting.
Nextcloud version (eg, 12.0.2): 15
Operating system and version (eg, Ubuntu 17.04): Unknown
Apache or nginx version (eg, Apache 2.4.25): Apache2, but exact version is unknown
PHP version (eg, 7.1): 7.2

The issue you are facing:

Is this the first time you’ve seen this error? (Y/N): Yes

Steps to replicate it:

  1. Upload any file, it doesn’t seem like file size matters

The output of your Nextcloud log in Admin > Logging: None, there are no errors about the upload.

The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):

$CONFIG = array (
  'instanceid' => 'EDITED',
  'passwordsalt' => 'EDITED',
  'secret' => 'EDITED',
  'trusted_domains' => 
  array (
    0 => '',
  'datadirectory' => '/home/u42113p46235/domains/',
  'dbtype' => 'mysql',
  'version' => '',
  'overwrite.cli.url' => '',
  'dbname' => 'u42113p46235_cloud',
  'dbhost' => 'localhost:3306',
  'dbport' => '',
  'dbtableprefix' => 'oc_',
  'mysql.utf8mb4' => true,
  'dbuser' => 'u42113p46235_cloud',
  'dbpassword' => 'EDITED',
  'installed' => true,
  'updater.secret' => 'EDITED',
  'maintenance' => false,
  'theme' => '',
  'loglevel' => 2,
'redis' => [
        'host' => 'EDITED',
        'port' => EDITED,
        'timeout' => 0.0,
        'password' => 'EDITED', 

The output of your Apache/nginx/system log in /var/log/____: Can’t access these logs


Can anyone help me?

This is in the client: