Issue templates in the forum

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1

Issue templates improved the interaction with users considerably on the old forum. You should consider this for the support-section as well, you avoid the recurrent series of question logfiles?, version?, system?.

1 Like
2

Good idea. @LukasReschke, ontoyh is it possible?

3

Topic templates can be set per category.
Drop them here and I will add them

1 Like
4

Steps to reproduce

Expected behaviour

Tell us what should happen

Actual behaviour

Tell us what happens instead

Server configuration

Operating system:

Web server:

Database:

PHP version:

Nextcloud version: (see Nextcloud admin page)

Updated from an older Nextcloud/ownCloud or fresh install:

Where did you install Nextcloud from:

Signing status:

Signing status 
Login as admin user into your Nextcloud and access 
http://example.com/index.php/settings/integrity/failed 
paste the results here.

List of activated apps:

App list 
If you have access to your command line run e.g.:
sudo -u www-data php occ app:list
from within your Nextcloud installation folder

The content of config/config.php:

Config report 
If you have access to your command line run e.g.:
sudo -u www-data php occ config:list system
from within your Nextcloud installation folder

or 

Insert your config.php content here
(Without the database password, passwordsalt and secret)

Are you using external storage, if yes which one: local/smb/sftp/…

Are you using encryption: yes/no

Are you using an external user-backend, if yes which one: LDAP/ActiveDirectory/Webdav/…

LDAP configuration (delete this part if not used)

LDAP config 
With access to your command line run e.g.:
sudo -u www-data php occ ldap:show-config
from within your Nextcloud installation folder

Without access to your command line download the data/owncloud.db to your local
computer or access your SQL server remotely and run the select query:
SELECT * FROM `oc_appconfig` WHERE `appid` = 'user_ldap';


Eventually replace sensitive data as the name/IP-address of your LDAP server or groups.

Client configuration

Browser:

Operating system:

Logs

Web server error log

Web server error log ``` Insert your webserver log here ```

Nextcloud log (data/nextcloud.log)

Nextcloud log ``` Insert your Nextcloud log here ```

Browser log

Browser log ``` Insert your browser log here, this could for example include:

a) The javascript console log
b) The network log
c) …

</details>
1 Like
5

So I’ve just posted the one from GH. Is it too technical? Does it ask for too much information?

6

I guess it’s okay for the support and installation categories?

7

Hmm, seems like this could still be clarified to help users give enough information in support posts in various categories, especially when requesting support.

8

@just
the template is still active but the broad majority is simply ignoring it.

I made a kind of own one for the german-subcategory explaining why we would need it… and giving hints how they would get easy access to it… but wells… :man_shrugging:

2 Likes
9

Hmm, adding some additional templates wouldn’t hurt. I’ll check out the German template for inspiration. Makes senses that they are difficult to adopt.

There is also a custom wizard plugin, which is interactive and makes posting easier through hand holding. Runs in that “First Run Wizard” format people are used to.

10

that sounds interesting… but I would like to play around a bit with it first. I mean if we could kida force users to give out more informations… that would be great…

so do you know where one could testdrive that one?