# Issue installing Collabora following official guide **URL:** \ **Category:** ℹ️ Support\ **Created:** [July 20, 2016, 9:52am UTC](https://help.nextcloud.com/t/issue-installing-collabora-following-official-guide/1746 "2016-07-20T09:52:59Z")\ **Posts on this page:** 1\ **Showing post:** 203
**Author:** ![MikeLupe](https://help.nextcloud.com/letter_avatar/mikelupe/32/6_22734026db12803ebb3e059622ac3534.png) [@MikeLupe](https://help.nextcloud.com/u/MikeLupe)\ **Post date:** [October 11, 2016, 10:24am UTC](https://help.nextcloud.com/t/issue-installing-collabora-following-official-guide/1746/203 "2016-10-11T10:24:12Z")
One possible solution of connection error may be disabling “allow only for groups x” in the app section. > [@Collabora App doesn't work when only enabled for specific groups](https://help.nextcloud.com/t/collabora-app-doesnt-work-when-only-enabled-for-specific-groups/4061): > > I’ve had the usual “We are sorry, this is an unexpected connection error. Please try again.” error with my Collabora setup. There are for sure a lot of reasons why that error might turn up, but for me it simply was the fact, that I had the app only enabled for specific group. Can anybody confirm this? Thanks, Jakob Cudos to Jakob42 - well, we know what 42 means 🙂 --- _[View the full topic](https://help.nextcloud.com/t/issue-installing-collabora-following-official-guide/1746)._