Support intro
Sorry to hear you’re facing problems 
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can 
Nextcloud version (eg, 12.0.2): Nextcloud V12
Operating system and version (eg, Ubuntu 17.04): Debian 10.2 x64
Apache or nginx version (eg, Apache 2.4.25): Apache2 & Nginx reverse proxy
PHP version (eg, 7.1): 7.4
The issue you are facing: iPhone users are able to use the app but with 401 error about webdav. Android users are fine.
Is this the first time you’ve seen this error? (Y/N): Y
Steps to replicate it:
- Tested 3 differetn iphones with new user accounts.
- none
- none
The output of your Nextcloud log in Admin > Logging:
Only LDAP errors here nothing else much.
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'trusted_proxies' =>
array (
0 => '192.168.1.158',
),
'overwriteprotocol' => 'https',
'passwordsalt' => '###############',
'secret' => '###############',
'trusted_domains' =>
array (
0 => 'cloud.eeeeee.org',
),
'datadirectory' => '/var/www/nextcloud/data',
'dbtype' => 'mysql',
'version' => '18.0.0.10',
'overwrite.cli.url' => 'http://localhost',
'dbname' => '########',
'dbhost' => 'localhost',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => 'ncuser',
'dbpassword' => '###########',
'installed' => true,
'instanceid' => '##########',
'maintenance' => false,
'memcache.local' => '\\OC\\Memcache\\Redis',
'memcache.locking' => '\\OC\\Memcache\\Redis',
'filelocking.enabled' => 'true',
'redis' =>
array (
'host' => '/var/run/redis/redis.sock',
'port' => 0,
'timeout' => 0.0,
),
'mail_from_address' => 'support',
'mail_smtpmode' => 'smtp',
'mail_sendmailmode' => 'smtp',
'mail_domain' => '#########',
'mail_smtpsecure' => 'ssl',
'mail_smtpauth' => 1,
'mail_smtpauthtype' => 'LOGIN',
'mail_smtphost' => 'smtp.######',
'mail_smtpport' => '465',
'mail_smtpname' => '##########',
'mail_smtppassword' => '############',
'ldapIgnoreNamingRules' => false,
'ldapProviderFactory' => 'OCA\\User_LDAP\\LDAPProviderFactory',
);
The output of your Apache/nginx/system log in /var/log/____:
Unable to post - sensitive information about other websites here.
Nginx Config here -
server {
listen 80;
server_name cloud.eeeeee.org;
return 301 https://$host$request_uri;
}
server {
listen 443;
server_name cloud.eeeeee.org;
keepalive_timeout 300;
ssl_certificate /home/sesipod/SSL/fullchain.cer;
ssl_certificate_key /home/sesipod/SSL/cloud.eeeeee.org.key;
ssl on;
ssl_session_cache builtin:1000 shared:SSL:10m;
ssl_protocols TLSv1 TLSv1.1 TLSv1.2;
ssl_ciphers HIGH:!aNULL:!eNULL:!EXPORT:!CAMELLIA:!DES:!MD5:!PSK:!RC4;
ssl_prefer_server_ciphers on;
access_log /var/log/nginx/jenkins.access.log;
location / {
client_max_body_size 0;
add_header Strict-Transport-Security "max-age=31536000; includeSubDomains; preload";
proxy_http_version 1.1;
proxy_buffering off;
proxy_buffer_size 128k;
proxy_buffers 100 128k;
proxy_set_header Host $host;
proxy_set_header X-Real-IP $remote_addr;
proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;
proxy_set_header X-Forwarded-For $remote_addr;
### proxy_set_header X-Forwarded-Proto $scheme;
proxy_set_header HTTP_X-Forwarded-For $proxy_add_x_forwarded_for;
proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;
### add_header X-Cache-Status $upstream_cache_status;
#######
proxy_cache off;
proxy_pass http://192.168.1.152:80;
proxy_read_timeout 90;
proxy_redirect http://192.168.1.152:80 https://cloud.eeeeee.org;
#######
}
location /.well-known/carddav {
return 301 $scheme://$host/remote.php/dav;
}
location /.well-known/caldav {
return 301 $scheme://$host/remote.php/dav;
}
#######
}
Here is the error iPhone users are getting. This is happening any time a user logins-in / tries to create a new file. Also there seems to no options for Document creations like Word/excel/powerpoint. ( Side note- Android phones have 0 issues. Can upload / download / create and view documents. )
Nextcloud is installed on Debian 10.2 using apache2. Everything works perfectly if I connect form within my network directly to the server using DNS. However I am using an NGINX proxy on the wan side. So it looks like it’s an error with NGINX config.
If I connect to my server form within my wifi network at home everything works perfectly. This is making a connection directly to the Debian server and skipping Nginx RVP.
Outside of my home network say 4g or other peoples home network all connections go through the Nginx RVP server and then to the nextcloud server. That is where the issues begin. (
NOTE: android devices and web browsers seem to have no issues with this. Only iPhones )
