Iphone app - autoupload completely broken

ℹ️ Support
1

hi,
the iphone app seems to be broken…

it does generate wrong files names - even the original filenames is set on ;
name of the file in nextcloud > IMG_0059.JPG
name of the file on iphone > IMG_0649

in case photo is taken as Live - some photos are generate with mov other without;
Only 4 mov were generated instead of 16.

any idea why such fundamentals bugs are there?
thanks

2

Hello @wortor,

Sadly enough your post is missing almost all specific technical information. Thanks for your post, but please take a little time to get acquainted with the forum and make a stronger effort to troubleshoot. It is the least you can do when asking others to help you:

  • Search your question as keywords on this forum. If you find something useful, link it directly into this post.
  • Search the internet using your issue as generic keywords. Specificity is king:
    • php modules missing Ubuntu Snap update
  • If you have an error message, repeat this process to search for your error on the forum and internet.
  • If you do not find an answer, you are likely using the wrong keywords. Try simplifying your search on the forum and internet even more.
    • nextcloud php modules missing
  • Once you’ve done this you should be able to edit and update your post with specific technical information we can use to help you.
  • Check Nextcloud admin documentation

Please edit and update your post to include:

  • Direct Links to any useful info pages, posts and other info you find.
  • Add screenshots to your post for context
  • If you have large log files to attach you can link to a pastebin
  • Fill out our support form and add into your post.

These are the exact same steps we volunteers will be following to help you! So, get to it!

Cheerio,
JimmyKater

3

@JimmyKater not sure,
i clearly described issue; cant google anything regarding to it.

what exactly is missing?
running nextcloud 24.0.4
using latest ios nextcloud app

4

question:

answer:

5

hello,
i am bit confused… i have photos on iphone as Live;
as part of the Autoupload they are uploaded as jpg and mov; is that correct behavior?

also i assume the reason why i cant preview mov files is some license stuff with apple? there is no way to install player for a preview of these mov files?

thanks!

6

Live Photos use the .HEIC format, which from what I can tell is still not natively supported in Nextcloud. Instead, it uses FFMPEG to convert the Live Photo into a movie file and still image.

As far as working previews, it looks like some people got them working in this thread, but it looks complicated.

1 Like
7

@rockyc36
still its broken, it does upload files with wrong filenames;
some live photos are uploaded as jpg with mov file other are not…
etc.

9

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