Hello,
the problem is that the iOS app does not seem to have a way to restore access to an existing account.
With the Android apps, it is hard enough because of the brute force policy. It is possible, but I ran “sudo -u apache ./occ security:bruteforce:attempts IP” every 500ms in a loop to make it possible, later I added an exemption in the administration settings.
The Android apps will prompt to restore access, at some point (can not be user initiated), on their own display a screen, blue, with a single input for the nextcloud URL, and a little arrow that seems to be the confirmation button.
On Android, this leads to a login prompt screen with user/pwd then “Grant access”.
On iOS (ipad), the screen with the nextcloud URL is displayed too. However, it seems to be only an image. No text can be edited. However, I think when I press the arrow, something
appears in nextcloud.log.
The ios app also has a qr code reader. I presented it the URL, this seems to accept the URL and then discard everything (the same static image remains). Presenting an alternate URL, it is also “accepted” and discarded, the image of the GUI is unchanged and no nextcloud.log activity.
Maybe the account can be deleted and newly created in the iOS nextcloud app, but doesn’t lose it the Auto Upload and other configurations?
Alternately, is there a way to just edit the server URL, or to just recreate or re-grant access? The app is mature enough, why does it display an unresponsive image of a GUI anyway?
I can also terminate the app, restart it, this lets me access the app menu for a short time. Is there something that lets me edit accounts? I know there may be “buttons” and stuff that are disguised as just images or parts thereof.
thanks
Nextcloud version (eg, 29.0.5): 29.0.2
Operating system and version (eg, Ubuntu 24.04): Gentoo, Linux 6.7
Apache or nginx version (eg, Apache 2.4.25): 2.4.26
PHP version (eg, 8.3): 8.1
The issue you are facing:
ios Nextcloud app, when lost access to Nextcloud instance, can not restore access
Is this the first time you’ve seen this error? (Y/N):
It is the first time I have encountered the situation, and therefore it can not possibly have happened before.
Steps to replicate it:
- Start with a working nextcloud instance and have the ios Nextcloud app connected to it
- This nextcloud instance has crashed and is restored from backup, upgraded from NC22 to NC29.
- Note that Android apps have lost and successfully restored access, even as I was unable to initiate that process. The app itself requested it.,
- The ios app acts the same as the Android apps, with one exception: The GUI image to enter the Nextcloud URL and continue to a login is unresponsive, as if it is in fact not a GUI but a static image.
The output of your Nextcloud log in Admin > Logging:
PASTE HERE
I'm sorry, maybe I have time for this later. I'm on ios, no copy and paste here.