IOS Clients - No Files in Here

📱 Desktop & mobile clients 🍏 iOS
1

Hello everyone,
I hope somebody can help me to get to the bottom of this None of IOS clients cant see any files (iPhones and iPads) . In IOS App on Files tab we see message “No files in here” on all users and clients. But if we go to More > Recent we can see & access files there
This started after upgrade to NC 24 and carried all the way to 25.0.4
Everything works fine via web client or Desktop Clients for Mac, Linux or Windows.

I do not see any errors in the logs, unless i am looking at the wrong place. While ago i opend a bug on github but no progress IOS App - No Files in Here · Issue #2321 · nextcloud/ios · GitHub

Any help is greatly appreciated. This is driving us mad.

Does IOS App requires only port 443?

Edit:
forgot to add
OS Ubuntu 22.04 VM
NC 25.0.4

Thank you!

2

If the developers have no idea… Did you send a test account to the developer? They asked to be sent by email, not that it is posted within the issue tracker…

I’d perhaps check the webserver’s logs and Nextcloud’s logs. Just the moment when you connect with the Nextcloud app, does this create any errors? And on the webserver, are there resources asked for that prompt an error (4xx error code)?

3

Since it is happening not to everybody (then there would be much more people complaining), there must be something different on either your computer or your phone. You can try to connect to the Nextcloud test instance, try.nextcloud.com, and after you created the instance, try to connect with your phone. The other way round, so someone with a phone that successfully connect to a different Nextcloud, can they connect to your server?

4

Thx Tflidd, i shared test account access with developer but they never accessed my instance

I checked the logs. I do not see any 4xx error codes, only entry i see is in nextcloud.access

192.168.10.20 - - [05/Mar/2023:15:59:05 -0800] "PROPFIND /remote.php/dav/files/myusername HTTP/2.0" 207 1478 "-" "Mozilla/5.0 (iOS) Nextcloud-iOS/4.7.0"
192.168.10.20 - - [05/Mar/2023:15:59:05 -0800] "PROPFIND /remote.php/dav/files/myusername/ HTTP/2.0" 207 4571 "-" "Mozilla/5.0 (iOS) Nextcloud-iOS/4.7.0"
192.168.10.20 - - [05/Mar/2023:16:08:14 -0800] "POST /index.php/apps/text/session/sync HTTP/2.0" 200 1639 "-" "Mozilla/5.0 (iOS) Nextcloud-iOS/4.7.0 AppleWebKit/605.1.15 Mobile/15E148"
192.168.10.20 - - [05/Mar/2023:16:08:14 -0800] "POST /index.php/apps/text/session/sync HTTP/2.0" 200 1639 "-" "Mozilla/5.0 (iOS) Nextcloud-iOS/4.7.0 AppleWebKit/605.1.15 Mobile/15E148"
192.168.10.20 - - [05/Mar/2023:16:08:20 -0800] "POST /index.php/apps/text/session/sync HTTP/2.0" 200 1639 "-" "Mozilla/5.0 (iOS) Nextcloud-iOS/4.7.0 AppleWebKit/605.1.15 Mobile/15E148"
192.168.10.20 - - [05/Mar/2023:16:08:20 -0800] "POST /index.php/apps/text/session/sync HTTP/2.0" 200 1639 "-" "Mozilla/5.0 (iOS) Nextcloud-iOS/4.7.0 AppleWebKit/605.1.15 Mobile/15E148"

I did not try to imply that issue was with the app, its gotta be something with my setup but i cant pinpoint where or what. We tested with 3 different iPhones and 4 iPads

I’ll check out try.nextcloud.com

5

Just had the same problem myself. I usually use the Nextcloud client directly, which works fine. But today I found that the Files app saw some files, it looked like a cached response.

Which prompted me to clear the Nextcloud app cache, and that seems to have worked (for now).