# INVALID\_HASH of Collabora\_Online.AppImage **URL:** \ **Category:** ℹ️ Support\ **Tags:** snap, nc31, collabora-built-in\ **Created:** [October 20, 2025, 10:44am UTC](https://help.nextcloud.com/t/invalid-hash-of-collabora-online-appimage/234340 "2025-10-20T10:44:11Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![srkunze](https://help.nextcloud.com/letter_avatar/srkunze/32/6_22734026db12803ebb3e059622ac3534.png) [@srkunze](https://help.nextcloud.com/u/srkunze)\ **Post date:** [October 20, 2025, 10:44am UTC](https://help.nextcloud.com/t/invalid-hash-of-collabora-online-appimage/234340/1 "2025-10-20T10:44:11Z")
> **Support intro** > > ## Sorry to hear you’re facing problems. 🙁 > > _The community help forum ([help.nextcloud.com](http://help.nextcloud.com)) is for home and non-enterprise users. Support is provided by other community members on a best effort / “as available” basis. All of those responding are **volunteering their time to help you.** _ > > **If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via [portal.nextcloud.com](http://portal.nextcloud.com) where Nextcloud engineers can help ensure your business keeps running smoothly.** > > ## Getting help > > In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can. > > **Before clicking submit** : Please check if your query is already addressed via the following resources: > > - [Official documentation](https://docs.nextcloud.com) (searchable and regularly updated) > - [How to topics and FAQs](https://help.nextcloud.com/c/how-to-faqs/9) > - [Forum search](https://help.nextcloud.com/search) > > (Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly). Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. ❤ ## The Basics - Nextcloud Server version _(e.g., 29.x.x)_: - `31.0.9` - Operating system and version _(e.g., Ubuntu 24.04)_: - Ubuntu 22.04.5 LTS - Is this the first time you’ve seen this error? (Yes / No): - `yes` - When did this problem seem to first start? - `unknown` - Installation method _(e.g. AlO, NCP, Bare Metal/Archive, etc.)_ - `Snap` - Are you using CloudfIare, mod\_security, or similar? _(Yes / No)_ - `no` ### Summary of the issue you are facing: ```auto Technical information ===================== The following list covers which files have failed the integrity check. Please read the previous linked documentation to learn more about the errors and how to fix them. Results ======= - richdocumentscode - INVALID_HASH - collabora/Collabora_Online.AppImage Raw output ========== Array ( [richdocumentscode] => Array ( [INVALID_HASH] => Array ( [collabora/Collabora_Online.AppImage] => Array ( [expected] => 37df8c13661fdf1cc795f2a2c2c5cd57f25b0fae93315ae6eefde3aff2f0b67ded88fc055bc8c22e4e7025f3f166c3fc1ea4b4aa92b44076ea26aee3afe450cf [current] => cf83e1357eefb8bdf1542850d66d8007d620e4050b5715dc83f4a921d36ce9ce47d0d13c5d85f2b0ff8318d2877eec2f63b931bd47417a81a538327af927da3e ) ) ) ) ``` ### Steps to replicate it (hint: details matter!): 1. Look here /index.php/settings/admin/overview 2. Rescans as described here [Code signing — Nextcloud latest Administration Manual latest documentation](https://docs.nextcloud.com/server/31/admin_manual/issues/code_signing.html) do not help ### Description What is that? Using Snap installation and update was/were completely automatic. ---
**Author:** ![scubamuc](https://help.nextcloud.com/user_avatar/help.nextcloud.com/scubamuc/32/63165_2.png) [@scubamuc](https://help.nextcloud.com/u/scubamuc)\ **Post date:** [October 20, 2025, 10:46am UTC](https://help.nextcloud.com/t/invalid-hash-of-collabora-online-appimage/234340/2 "2025-10-20T10:46:41Z")
Hey @srkunze, welcome to the Nextcloud community and thanks for supporting Nextcloud snap 🤝 Sorry to hear you are having issues with your Nextcloud snap installation. If you’ve come this far, you’re on the right track! There is a good chance someone in the community has had a similar issue and knows how to resolve it. - you’re having **integrity check failures** due to that `Collabora_Online.Appimage`. to resolve that issue follow the described steps in [Resolve integrity check failure – “Integrity check failed…"](https://help.nextcloud.com/t/how-to-manage-failed-automatic-update-in-nextcloud-snap/230652#p-687420-resolve-integrity-check-failure-integrity-check-failed-invalid-files-6). - please also check out our Wiki [Configure CODE and Nextcloud office for Nextcloud snap · nextcloud-snap/nextcloud-snap Wiki · GitHub](https://github.com/nextcloud-snap/nextcloud-snap/wiki/Configure-CODE-and-Nextcloud-office-for-Nextcloud-snap) especially [troubleshooting](https://github.com/nextcloud-snap/nextcloud-snap/wiki/Configure-CODE-and-Nextcloud-office-for-Nextcloud-snap#troubleshooting-code-on-nextcloud-snap) Below are some links to how-to’s answering frequently asked questions and may help you help yourself; - [How to install Nextcloud snap](https://help.nextcloud.com/t/how-to-install-nextcloud-snap/216058) - [How to configure Nextcloud snap](https://help.nextcloud.com/t/how-to-configure-nextcloud-snap/216036) - [How to edit config.php for Nextcloud snap](https://help.nextcloud.com/t/how-to-edit-config-php-for-nextcloud-snap/218564) - [How to use OCC management console for Nextcloud snap](https://help.nextcloud.com/t/how-to-use-occ-management-console-for-nextcloud-snap/216111) - [How to revert Nextcloud snap after failed update](https://help.nextcloud.com/t/how-to-revert-nextcloud-snap-after-failed-update/216034) - [How to manage failed automatic update in Nextcloud snap](https://help.nextcloud.com/t/how-to-manage-failed-automatic-update-in-nextcloud-snap/230652) - [Nextcloud snap wiki and support](https://help.nextcloud.com/t/nextcloud-snap-wiki-and-support/197783) ---
**Author:** ![system](https://help.nextcloud.com/user_avatar/help.nextcloud.com/system/32/29333_2.png) [@system](https://help.nextcloud.com/u/system)\ **Post date:** [October 28, 2025, 10:47am UTC](https://help.nextcloud.com/t/invalid-hash-of-collabora-online-appimage/234340/3 "2025-10-28T10:47:10Z")
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