Support intro
Sorry to hear you’re facing problems 
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can 
Nextcloud version (eg, 12.0.2): 14.0.3
Operating system and version (eg, Ubuntu 17.04): Nextcloud Docker Image 14 Apache from Git
Apache or nginx version (eg, Apache 2.4.25): Nextcloud Docker Image 14 Apache from Git
PHP version (eg, 7.1): Nextcloud Docker Image 14 Apache from Git
The issue you are facing:
Interner Serverfehler
Der Server konnte die Anfrage nicht fertig stellen.
Sollte dies erneut auftreten, senden Sie bitte die nachfolgenden technischen Einzelheiten an Ihren Server-Administrator.
Weitere Details können im Server-Protokoll gefunden werden.
Technische Details
- Entfernte Adresse: 5.x.x.x
- Anfragekennung: J2L8tcfzVV4l93crqxQt
Is this the first time you’ve seen this error? (Y/N):
Yes
Steps to replicate it:
- Login
- Navigating in Folders and Groupfolders is fine
- Crash if selecting “Users” or “Configuration” from Menu
The output of your Nextcloud log in Admin > Logging:
Can’t reach…
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'htaccess.RewriteBase' => '/',
'memcache.local' => '\\OC\\Memcache\\APCu',
'apps_paths' =>
array (
0 =>
array (
'path' => '/var/www/html/apps',
'url' => '/apps',
'writable' => false,
),
1 =>
array (
'path' => '/var/www/html/custom_apps',
'url' => '/custom_apps',
'writable' => true,
),
),
'instanceid' => '',
'passwordsalt' => '',
'secret' => '',
'trusted_domains' =>
array (
0 => '10.x.x.x',
1 => '',
),
'datadirectory' => '/var/www/html/data',
'dbtype' => 'mysql',
'version' => '14.0.3.0',
'overwrite.cli.url' => 'https://',
'dbname' => 'nextcloud',
'dbhost' => '10.6.1.2:3306',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => 'nextcloud',
'dbpassword' => '',
'installed' => true,
'theme' => '',
'loglevel' => 3,
'maintenance' => false,
'mail_from_address' => '',
'mail_smtpmode' => 'smtp',
'mail_domain' => '',
'mail_smtphost' => '',
'mail_smtpport' => '25',
'skeletondirectory' => '',
'default_language' => 'de',
'defaultapp' => 'files',
'tempdirectory' => '/tmp',
'knowledgebaseenabled' => false,
'allow_user_to_change_display_name' => false,
'trashbin_retention_obligation' => '1,3',
'versions_retention_obligation' => '1,3',
'htaccess.RewriteBase' => '/',
);
The output of your Apache/nginx/system log in `/var/log/____`:
Nothing unusual, no errors...
APPS:
Enabled:
- accessibility: 1.0.1
- activity: 2.7.0
- cloud_federation_api: 0.0.1
- dav: 1.6.0
- federatedfilesharing: 1.4.0
- files: 1.9.0
- files_pdfviewer: 1.3.2
- files_trashbin: 1.4.1
- files_versions: 1.7.1
- groupfolders: 1.3.3
- logreader: 2.0.0
- lookup_server_connector: 1.2.0
- nextcloud_announcements: 1.3.0
- notifications: 2.2.1
- oauth2: 1.2.1
- password_policy: 1.4.0
- provisioning_api: 1.4.0
- serverinfo: 1.4.0
- support: 1.0.0
- survey_client: 1.2.0
- systemtags: 1.4.0
- theming: 1.5.0
- twofactor_backupcodes: 1.3.1
- updatenotification: 1.4.1
- workflowengine: 1.4.0
Disabled:
- admin_audit
- comments
- encryption
- federation
- files_automatedtagging
- files_external
- files_retention
- files_sharing
- files_texteditor
- files_videoplayer
- firstrunwizard
- gallery
- sharebymail
- user_external
- user_ldap
The Nextcloud Installation is a Docker Container made from the official Image (14/Apache) from Github. I can log in and browse the folders and group folders. But if I try to choose the Configuration or User Menu the error is thrown. I can you reach the very long line in the nextcloud.log.
The error is "Exception":"OCP\\Files\\NotPermittedException" but I can't see which file.
Any hints?
Thanks,
