Internal Server Error (probably has got something to do with user database)

ℹ️ Support
1

The issue you are facing:

When trying to access my nextcloud instance, I’m seeing this error:

Internal Server Error
The server encountered an internal error and was unable to complete your request.
Please contact the server administrator if this error reappears multiple times, please include the technical details below in your report.
More details can be found in the server log.

This happens on any site, right after requesting the page. I’m seeing this error immediately, even if I try to access non-existent pages.

Here’s the Chrome developer tools output:
image

Nextcloud version (eg, 20.0.5): Nextcloud 20.0.6

Operating system and version (eg, Ubuntu 20.04): lsb_release -a outputs:
No LSB modules are available. Distributor ID: Debian Description: Debian GNU/Linux Release: n/a Codename: n/a

uname -r outputs 4.15.0-151-generic
(Probably I’m seeing N/A becasue it’s shared hosting. Most likely it’s Ubuntu, see PHP version)

Apache or nginx version (eg, Apache 2.4.25): Running httpd -v and nginx -v show that the command wasn’t found, perhaps my hosting provider locked these commands

PHP version (eg, 7.4): php -v outputs the following:
PHP 7.2.24-0ubuntu0.18.04.8 (cli) (built: Jul 5 2021 17:41:32) ( NTS ) Copyright (c) 1997-2018 The PHP Group Zend Engine v3.2.0, Copyright (c) 1998-2018 Zend Technologies with Zend OPcache v7.2.24-0ubuntu0.18.04.8, Copyright (c) 1999-2018, by Zend Technologies

Is this the first time you’ve seen this error? (Y/N):
No. I’ve had the same error a few weeks ago but after some days it started working again.

Steps to replicate it:

  1. Go to any page of the domain my nextcloud instance is hosted on
    (I did not too any significant changes before it occured, it just started to occur overnight)

The output of your Nextcloud log in Admin > Logging:
Can’t access the log via the frontend

The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):

<?php
$CONFIG = array (
  'instanceid' => 'XXX',
  'passwordsalt' => 'XXX',
  'secret' => 'XXX',
  'trusted_domains' => 
  array (
    0 => 'XXX.de',
  ),
  'datadirectory' => '/hp/ax/af/rc/www/cloud/data/',
  'dbtype' => 'mysql',
  'version' => '20.0.6.1',
  'overwrite.cli.url' => 'https://XXX.de',
  'dbname' => 'XXX',
  'dbhost' => 'XXX',
  'dbport' => 'XXX',
  'dbtableprefix' => 'oc_',
  'mysql.utf8mb4' => true,
  'dbuser' => 'XXX',
  'dbpassword' => 'XXX',
  'installed' => true,
  'updater.release.channel' => 'stable',
  'maintenance' => false,
  'theme' => '',
  'loglevel' => 2,
  'mail_smtpmode' => 'smtp',
  'mail_smtpsecure' => 'ssl',
  'mail_sendmailmode' => 'smtp',
  'mail_from_address' => 'no-reply',
  'mail_domain' => 'XXX.de',
  'mail_smtpauth' => 1,
  'mail_smtpauthtype' => 'LOGIN',
  'mail_smtphost' => 'smtp.XXX.de',
  'mail_smtpport' => '465',
  'mail_smtpname' => 'XXX',
  'mail_smtppassword' => 'XXX',
  'app_install_overwrite' => 
  array (
    0 => 'extract',
    1 => 'video_converter',
    2 => 'forms',
    3 => 'apporder',
    4 => 'user_saml',
    5 => 'admin_notifications',
  ),
  'twofactor_enforced' => 'false',
  'twofactor_enforced_groups' => 
  array (
  ),
  'twofactor_enforced_excluded_groups' => 
  array (
  ),
  'default_language' => 'de',
  'force_language' => 'de',
  'allow_user_to_change_display_name' => false,
  'skeletondirectory' => '',
);

The output of your Apache/nginx/system log in /var/log/____:
No errors related to Nextcloud

2

Most recent output of data\nextcloud.log

{"reqId":"KegUXycwN47j2LS8ZWU6","level":3,"time":"2021-07-30T12:55:02+00:00","remoteAddr":"","user":"--","app":"core","method":"","url":"--","message":{"Exception":"RuntimeException","Message":"Storage could neither be inserted nor be selected from the database: local::/hp/ax/af/rc/www/cloud/data/","Code":0,"Trace":[{"file":"/hp/ax/af/rc/www/cloud/nextcloud/lib/private/Files/Cache/Cache.php","line":109,"function":"__construct","class":"OC\\Files\\Cache\\Storage","type":"->","args":[{"cache":null,"scanner":null,"watcher":null,"propagator":null,"updater":null,"__class__":"OCA\\Files_Trashbin\\Storage"}]},{"file":"/hp/ax/af/rc/www/cloud/nextcloud/lib/private/Files/Storage/Common.php","line":339,"function":"__construct","class":"OC\\Files\\Cache\\Cache","type":"->","args":[{"cache":null,"scanner":null,"watcher":null,"propagator":null,"updater":null,"__class__":"OCA\\Files_Trashbin\\Storage"}]},{"file":"/hp/ax/af/rc/www/cloud/nextcloud/lib/private/Files/Storage/Wrapper/Wrapper.php","line":394,"function":"getCache","class":"OC\\Files\\Storage\\Common","type":"->","args":["appdata_oc7nubdqc8u0/preview",{"cache":null,"scanner":null,"watcher":null,"propagator":null,"updater":null,"__class__":"OCA\\Files_Trashbin\\Storage"}]},{"file":"/hp/ax/af/rc/www/cloud/nextcloud/lib/private/Files/Storage/Wrapper/Wrapper.php","line":394,"function":"getCache","class":"OC\\Files\\Storage\\Wrapper\\Wrapper","type":"->","args":["appdata_oc7nubdqc8u0/preview",{"cache":null,"scanner":null,"watcher":null,"propagator":null,"updater":null,"__class__":"OCA\\Files_Trashbin\\Storage"}]},{"file":"/hp/ax/af/rc/www/cloud/nextcloud/lib/private/Files/View.php","line":1333,"function":"getCache","class":"OC\\Files\\Storage\\Wrapper\\Wrapper","type":"->","args":["appdata_oc7nubdqc8u0/preview"]},{"file":"/hp/ax/af/rc/www/cloud/nextcloud/lib/private/Files/View.php","line":1389,"function":"getCacheEntry","class":"OC\\Files\\View","type":"->","args":[{"cache":null,"scanner":null,"watcher":null,"propagator":null,"updater":null,"__class__":"OCA\\Files_Trashbin\\Storage"},"appdata_oc7nubdqc8u0/preview","/appdata_oc7nubdqc8u0/preview"]},{"file":"/hp/ax/af/rc/www/cloud/nextcloud/lib/private/Files/Node/Root.php","line":201,"function":"getFileInfo","class":"OC\\Files\\View","type":"->","args":["/appdata_oc7nubdqc8u0/preview"]},{"function":"get","class":"OC\\Files\\Node\\Root","type":"->","args":["/appdata_oc7nubdqc8u0/preview"]},{"file":"/hp/ax/af/rc/www/cloud/nextcloud/lib/private/Files/Node/LazyFolder.php","line":66,"function":"call_user_func_array","args":[[{"__class__":"OC\\Files\\Node\\Root"},"get"],["appdata_oc7nubdqc8u0/preview"]]},{"file":"/hp/ax/af/rc/www/cloud/nextcloud/lib/private/Files/Node/LazyFolder.php","line":143,"function":"__call","class":"OC\\Files\\Node\\LazyFolder","type":"->","args":["get",["appdata_oc7nubdqc8u0/preview"]]},{"file":"/hp/ax/af/rc/www/cloud/nextcloud/lib/private/Files/AppData/AppData.php","line":108,"function":"get","class":"OC\\Files\\Node\\LazyFolder","type":"->","args":["appdata_oc7nubdqc8u0/preview"]},{"file":"/hp/ax/af/rc/www/cloud/nextcloud/lib/private/Files/AppData/AppData.php","line":180,"function":"getAppDataFolder","class":"OC\\Files\\AppData\\AppData","type":"->","args":[]},{"file":"/hp/ax/af/rc/www/cloud/nextcloud/lib/private/Preview/BackgroundCleanupJob.php","line":92,"function":"getId","class":"OC\\Files\\AppData\\AppData","type":"->","args":[]},{"file":"/hp/ax/af/rc/www/cloud/nextcloud/lib/private/Preview/BackgroundCleanupJob.php","line":78,"function":"getOldPreviewLocations","class":"OC\\Preview\\BackgroundCleanupJob","type":"->","args":[]},{"file":"/hp/ax/af/rc/www/cloud/nextcloud/lib/private/Preview/BackgroundCleanupJob.php","line":65,"function":"getDeletedFiles","class":"OC\\Preview\\BackgroundCleanupJob","type":"->","args":[]},{"file":"/hp/ax/af/rc/www/cloud/nextcloud/lib/private/BackgroundJob/Job.php","line":52,"function":"run","class":"OC\\Preview\\BackgroundCleanupJob","type":"->","args":[null]},{"file":"/hp/ax/af/rc/www/cloud/nextcloud/lib/private/BackgroundJob/TimedJob.php","line":59,"function":"execute","class":"OC\\BackgroundJob\\Job","type":"->","args":[{"__class__":"OC\\BackgroundJob\\JobList"},{"__class__":"OC\\Log"}]},{"file":"/hp/ax/af/rc/www/cloud/nextcloud/cron.php","line":127,"function":"execute","class":"OC\\BackgroundJob\\TimedJob","type":"->","args":[{"__class__":"OC\\BackgroundJob\\JobList"},{"__class__":"OC\\Log"}]}],"File":"/hp/ax/af/rc/www/cloud/nextcloud/lib/private/Files/Cache/Storage.php","Line":86,"CustomMessage":"Error while running background job (class: OC\\Preview\\BackgroundCleanupJob, arguments: )"},"userAgent":"--","version":"20.0.6.1"}

{"reqId":"KegUXycwN47j2LS8ZWU6","level":3,"time":"2021-07-30T12:55:02+00:00","remoteAddr":"","user":"--","app":"core","method":"","url":"--","message":{"Exception":"RuntimeException","Message":"Storage could neither be inserted nor be selected from the database: 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1 more entries, set log level to debug to see all entries"}]},{"file":"/hp/ax/af/rc/www/cloud/nextcloud/apps/groupfolders/lib/Versions/GroupVersionsExpireManager.php","line":58,"function":"expireFolder","class":"OCA\\GroupFolders\\Versions\\GroupVersionsExpireManager","type":"->","args":[{"id":1,"mount_point":"Chefredaktion","groups":{"Chefredaktion":31},"quota":"2147483648","size":0,"0":"And 1 more entries, set log level to debug to see all entries"}]},{"file":"/hp/ax/af/rc/www/cloud/nextcloud/apps/groupfolders/lib/BackgroundJob/ExpireGroupVersions.php","line":40,"function":"expireAll","class":"OCA\\GroupFolders\\Versions\\GroupVersionsExpireManager","type":"->","args":[]},{"file":"/hp/ax/af/rc/www/cloud/nextcloud/lib/private/BackgroundJob/Job.php","line":52,"function":"run","class":"OCA\\GroupFolders\\BackgroundJob\\ExpireGroupVersions","type":"->","args":[null]},{"file":"/hp/ax/af/rc/www/cloud/nextcloud/lib/private/BackgroundJob/TimedJob.php","line":59,"function":"execute","class":"OC\\BackgroundJob\\Job","type":"->","args":[{"__class__":"OC\\BackgroundJob\\JobList"},{"__class__":"OC\\Log"}]},{"file":"/hp/ax/af/rc/www/cloud/nextcloud/cron.php","line":127,"function":"execute","class":"OC\\BackgroundJob\\TimedJob","type":"->","args":[{"__class__":"OC\\BackgroundJob\\JobList"},{"__class__":"OC\\Log"}]}],"File":"/hp/ax/af/rc/www/cloud/nextcloud/lib/private/Files/Cache/Storage.php","Line":86,"CustomMessage":"Error while running background job (class: OCA\\GroupFolders\\BackgroundJob\\ExpireGroupVersions, arguments: )"},"userAgent":"--","version":"20.0.6.1"}

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