# Internal server error on web interface **URL:** \ **Category:** ℹ️ Support\ **Created:** [May 14, 2020, 11:59am UTC](https://help.nextcloud.com/t/internal-server-error-on-web-interface/81571 "2020-05-14T11:59:26Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![jonathanRousselet](https://help.nextcloud.com/letter_avatar/jonathanrousselet/32/6_22734026db12803ebb3e059622ac3534.png) [@jonathanRousselet](https://help.nextcloud.com/u/jonathanRousselet)\ **Post date:** [May 14, 2020, 11:59am UTC](https://help.nextcloud.com/t/internal-server-error-on-web-interface/81571/1 "2020-05-14T11:59:26Z")
Nextcloud version _(eg, 18.0.2)_: 18.0.1.3 Operating system and version _(eg, Ubuntu 20.04)_: ubuntu 18.04.3LTS Apache or nginx version _(eg, Apache 2.4.25)_: Apache 2.4.29 PHP version _(eg, 7.1)_: 7.3.10 Hello, i’m facing “internal server error” on web interface right after login no matters the user(ldap or not). I tried to restore the server from full backup from two months ago and still get the error. Client sync works normally. I think i did not mak any change by myself except nextcloud update. thankds for your help Is this the first time you’ve seen this error? _(Y/N)_: Y Steps to replicate it: 1. reach web interface from ip or name 2. Log with any user 3. The output of your Nextcloud log in **Admin \> Logging** : ```auto {"reqId":"SwNfjTkEsQjdtkNVgK58","level":3,"time":"2020-05-14T10:17:51+00:00","remoteAddr":"192.168.177.104","user":"rousselet","app":"PHP","method":"GET","url":"/index.php/apps/files/","message":"file_put_contents(/mnt/share/data/appdata_oce3f7e54d18/css/icons/icons-vars.css): failed to open stream: Permission denied at /var/www/owncloud/lib/private/Files/Storage/Local.php#222","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/81.0.4044.138 Safari/537.36","version":"18.0.1.3"} {"reqId":"SwNfjTkEsQjdtkNVgK58","level":3,"time":"2020-05-14T10:17:51+00:00","remoteAddr":"192.168.177.104","user":"rousselet","app":"index","method":"GET","url":"/index.php/apps/files/","message":{"Exception":"OCP\\Files\\GenericFileException","Message":"file_put_contents failed","Code":0,"Trace": {"reqId":"SwNfjTkEsQjdtkNVgK58","level":3,"time":"2020-05-14T10:17:52+00:00","remoteAddr":"192.168.177.104","user":"rousselet","app":"PHP","method":"GET","url":"/index.php/apps/files/","message":"chmod(): Operation not permitted at /var/www/owncloud/lib/private/Log/File.php#84","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/81.0.4044.138 Safari/537.36","version":"18.0.1.3"} ``` The output of your config.php file in `/path/to/nextcloud` (make sure you remove any identifiable information!): ```auto '***', 'passwordsalt' => '***', 'trusted_domains' => array ( 0 => ' *****', 1 => ' *****', 2 => ' ***** 7', 3 => ' *****', ), 'datadirectory' => '/mnt/share/data', 'dbtype' => 'mysql', 'version' => '18.0.1.3', 'dbname' => 'owncloud', 'dbhost' => 'localhost', 'dbtableprefix' => 'oc_', 'dbuser' => 'oc_root', 'dbpassword' => '***', 'installed' => true, 'preview_libreoffice_path' => '/usr/bin/libreoffice', 'loglevel' => '1', 'forcessl' => true, 'mail_domain' => ' *****', 'mail_from_address' => ' *****', 'mail_smtpmode' => 'smtp', 'mail_smtphost' => ' *****', 'mail_smtpport' => '25', 'ldapIgnoreNamingRules' => false, 'theme' => '', 'maintenance' => false, 'secret' => ' *****', 'memcache.local' => '\\OC\\Memcache\\APCu', 'trashbin_retention_obligation' => 'auto', 'updater.release.channel' => 'stable', 'ldapProviderFactory' => '\\OCA\\User_LDAP\\LDAPProviderFactory', 'overwrite.cli.url' => ' *****', 'mysql.utf8mb4' => true, 'app_install_overwrite' => array ( 0 => 'spreed', 1 => 'files_photospheres', 2 => 'sharerenamer', ), 'updater.secret' => ' *****', 'mail_sendmailmode' => 'smtp', ``` The output of your Apache/nginx/system log in `/var/log/ ____ `: ```auto [Thu May 14 12:17:48.021182 2020] [mpm_prefork:notice] [pid 12110] AH00169: caught SIGTERM, shutting down [Thu May 14 12:17:48.152925 2020] [ssl:warn] [pid 15365] AH01909: 127.0.1.1:443:0 server certificate does NOT include an ID which matches the server name [Thu May 14 12:17:48.665957 2020] [ssl:warn] [pid 15381] AH01909: 127.0.1.1:443:0 server certificate does NOT include an ID which matches the server name ``` ---
**Author:** ![JimmyKater](https://help.nextcloud.com/user_avatar/help.nextcloud.com/jimmykater/32/4850_2.png) [@JimmyKater](https://help.nextcloud.com/u/JimmyKater)\ **Post date:** [May 14, 2020, 12:09pm UTC](https://help.nextcloud.com/t/internal-server-error-on-web-interface/81571/2 "2020-05-14T12:09:47Z")
> [@jonathanRousselet](#): > > Nextcloud version _(eg, 18.0.2)_ : 18.0.1.3 you should update to the latest available stable version since this version is known to be buggy. > [@jonathanRousselet](#): > > /var/www/owncloud/lib/private/Files/Storage/Local.php check ownership and permissons… (on whole owncloud-folder incl. subdirectories) - check remaining space please **urgently** remove `instanceid`, `passwordsalt` and `dbpassword`from this posting. though you should consider your instance as being compromised from now on ☹ > [@jonathanRousselet](#): > > `server certificate does NOT include an ID which matches the server name` which kind of ssl do you use? ---
**Author:** ![jonathanRousselet](https://help.nextcloud.com/letter_avatar/jonathanrousselet/32/6_22734026db12803ebb3e059622ac3534.png) [@jonathanRousselet](https://help.nextcloud.com/u/jonathanRousselet)\ **Post date:** [May 14, 2020, 1:45pm UTC](https://help.nextcloud.com/t/internal-server-error-on-web-interface/81571/3 "2020-05-14T13:45:15Z")
Thank for your answer. I user LE as server certificate. Before restoring, i was in 18.0.3. I followed your advice and : - check for permissions ==\> ok - try to upgrade to 18.0.4 and get: a lot of warning during update: PHP Warning: unlink(/mnt/share/data/updater-oce3f7e54d18/backups/nextcloud-18.0.1.3/apps/text/l10n/es\_GT.js): Permission denied in phar:///var/www/owncloud/updater/updater.phar/lib/Updater.php on line 769 [✘] Create backup failed Could not rmdir /mnt/share/data/updater-oce3f7e54d18/backups/nextcloud-18.0.1.3/ Update failed. To resume or retry just execute the updater again. Files are on windows file server mounted with smb on fstab Following those error i found the problem, i had to specify the domain to mount correctly data directory. Never had to before. Thanks for pointing me to the right direction ---
**Author:** ![wwe](https://help.nextcloud.com/user_avatar/help.nextcloud.com/wwe/32/72963_2.png) [@wwe](https://help.nextcloud.com/u/wwe)\ **Post date:** [December 12, 2024, 6:54am UTC](https://help.nextcloud.com/t/internal-server-error-on-web-interface/81571/4 "2024-12-12T06:54:31Z")
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**Author:** ![wwe](https://help.nextcloud.com/user_avatar/help.nextcloud.com/wwe/32/72963_2.png) [@wwe](https://help.nextcloud.com/u/wwe)\ **Post date:** [December 12, 2024, 6:54am UTC](https://help.nextcloud.com/t/internal-server-error-on-web-interface/81571/5 "2024-12-12T06:54:32Z")