Support intro
Sorry to hear youâre facing problems 
help.nextcloud.com is for home/non-enterprise users. If youâre running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isnât supplied; for fastest response please provide as much as you can 
Nextcloud version (eg, 20.0.5): 24.0.1
Operating system and version (eg, Ubuntu 20.04): Ubuntu 20.04.4 LTS
Apache or nginx version (eg, Apache 2.4.25): 2.4.53
PHP version (eg, 7.4): 8.0.20
The issue you are facing:
Nextcloud was working wonderfully for me, then I shutdown my server to relocate it to a different shelf in the entertainment stand (all wires, etc. reinstalled properly) and now all of a sudden, Iâm getting an internal server error and my page wonât load. As the prompt suggests, I checked the logs for more information, but Iâm surprised to find that the last time my logs were updated was 3/26/22. There is no new information. Iâve tried to troubleshoot that, so then I can troubleshoot the internal server error, but I canât figure out how to get the logs outputting. Iâve tried checking/updating permissions. I changed the file location and name in config.php. Nothing is getting a log file to show up.
Iâm using docker, so I just deleted the container and redownloaded and recreated the container. Continues to have the error and not log. At least when I went backwards to 23-apache docker version, I got a new error which was 502 nginx error (Iâm using a nginx reverse proxy+lets encrypt container). went back to the âlatestâ docker version. It seems that I must first figure out how to get my instance logging correctly, then I can track down the internal error.
Is this the first time youâve seen this error? (Y/N): Y
Steps to replicate it:
- load nextcloud by webpage âhttps://nextcloud.[mydomain]â or by ip address (from inside the network) âhttp://[serverip]:[exposed port]â
The output of your Nextcloud log in Admin > Logging:
None available. Can't get to Admin page.
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'htaccess.RewriteBase' => '/',
'overwriteprotocol' => 'https',
'memcache.local' => '\\OC\\Memcache\\APCu',
'apps_paths' =>
array (
0 =>
array (
'path' => '/var/www/html/apps',
'url' => '/apps',
'writable' => false,
),
1 =>
array (
'path' => '/var/www/html/custom_apps',
'url' => '/custom_apps',
'writable' => true,
),
),
'memcache.distributed' => '\\OC\\Memcache\\Redis',
'memcache.locking' => '\\OC\\Memcache\\Redis',
'redis' =>
array (
'host' => 'redis',
'password' => '[redacted]',
'port' => 6379,
),
'passwordsalt' => '[redacted]',
'secret' => '[redacted]',
'trusted_domains' =>
array (
0 => 'localhost',
1 => 'nextcloud.[redacted].duckdns.org',
2 => '10.0.0.[redacted]',
),
'datadirectory' => '/var/www/html/data',
'dbtype' => 'mysql',
'version' => '24.0.1.1',
'overwrite.cli.url' => 'http://10.0.0.[redacted]',
'dbname' => 'nextcloud',
'dbhost' => 'db',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => 'nextcloud',
'dbpassword' => '[redacted]',
'installed' => true,
'instanceid' => 'ocgkjimikbui',
'log_type' => 'file',
'logfile' => '/var/log/nextcloud.log',
'loglevel' => 0,
'logdateformat' => 'F d, Y H:i:s',
'maintenance' => false,
'mail_from_address' => '[redacted]',
'mail_smtpmode' => 'smtp',
'mail_smtpsecure' => 'tls',
'mail_sendmailmode' => 'smtp',
'mail_domain' => 'icloud.com',
'mail_smtpauthtype' => 'LOGIN',
'mail_smtpauth' => 1,
'mail_smtphost' => 'smtp.mail.me.com',
'mail_smtpport' => '587',
'mail_smtpname' => '[redacted]@icloud.com',
'mail_smtppassword' => '[redacted]',
'default_phone_region' => 'US',
'filelocking.enabled' => true,
);
The output of your Apache/nginx/system log in /var/log/____:
[redacted] - [redacted] [20/Jun/2022:05:16:32 +0000] "GET /status.php HTTP/1.1" 500 397 "-" "Mozilla/5.0 (Windows) mirall/3.5.1stable-Win64 (build 20220517) (Nextcloud, windows-10.0.22000 ClientArchitecture: x86_64 OsArchitecture: x86_64)"
AH00558: apache2: Could not reliably determine the server's fully qualified domain name, using 172.21.0.4. Set the 'ServerName' directive globally to suppress this message
[Mon Jun 20 05:00:45.233151 2022] [mpm_prefork:notice] [pid 1] AH00163: Apache/2.4.53 (Debian) PHP/8.0.20 configured -- resuming normal operations
[Mon Jun 20 05:00:45.233237 2022] [core:notice] [pid 1] AH00094: Command line: 'apache2 -D FOREGROUND'
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
None available. This is part of the problem!