Internal Server Error - file_exists(): open_basedir restriction in effect. File(/templates/) is not within the allowed path(s)

ℹ️ Support
1

I need some one to unblock me from this situaton
My nextcloud account is blocked for a year
https://pohu94.a4.swdrive.fr/

I have no ssh access
I’ve tried to log in by winp → ok

then found this logs (see bellow)
then removed some files, then can no more log in by winscp, nor change the password

what can I do?

Please help me

,“app”:“PHP”,“method”:“GET”,“url”:“/index.php/login”,“message”:“file_exists(): open_basedir restriction in effect. File(/templates/) is not within the allowed path(s): (/home/pohu94/:/tmp:/var/tmp:/opt/alt/php74/usr/share/pear/:/dev/urandom:/usr/local/lib/php/:/usr/local/php74/lib/php/) at /home/pohu94/domains/pohu94.a4.swdrive.fr/private_html/lib/private/Template/Base.php#68”,“userAgent”:“Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/111.0.0.0 Safari/537.36 Edg/111.0.1661.62”,“version”:“22.1.1.2”,“exception”:{“Exception”:“Error”,“Message”:"file_exists(): open_basedir restriction in effect. File(/templates/) is not within the allowed path(s):

2

What files did you remove?

This error is partially because either you or your web host has enabled open_basedir restrictions on your account. However the access to /Templates/ does not really make any sense unless something weird is going on like a chroot environment.

Did something change with your host environment?

3

Try this fix…

Check for open_basedir before reading /proc #37959