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Sorry to hear you’re facing problems
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In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 20.0.5): 25.0.1
Operating system and version (eg, Ubuntu 20.04): Ubuntu 22.04LTS
Apache or nginx version (eg, Apache 2.4.25): nginx 1.18.0
PHP version (eg, 7.4): 8.0
The issue you are facing:
Is this the first time you’ve seen this error? (Y):
Steps to replicate it:
- Run apt update && apt upgrade -y
- PHP 8.0 updated
- Cannot open nextcloud web server. Showing “internal server error”
The output of your Nextcloud log in Admin > Logging:
Error cron RedisException: Connection refused 2022-11-17T17:48:21-0800
Error remote RedisException: Connection refused 2022-11-17T17:46:11-0800
Error cron RedisException: Connection refused 2022-11-17T17:45:01-0800
Error no app in context OCP\AppFramework\QueryException: Could not resolve externalMountProvider! Class "externalMountProvider" does not exist 2022-11-17T17:44:07-0800
Error no app in context OCP\AppFramework\QueryException: Could not resolve OCA\Files_Versions\Versions\IVersionManager! Class can not be instantiated 2022-11-17T17:44:07-0800
Error no app in context OCP\AppFramework\QueryException: Could not resolve trashManager! Class "trashManager" does not exist 2022-11-17T17:44:07-0800
Error index RedisException: Connection refused
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'trusted_proxies' =>
array (
0 => 'xx4',
1 => 'xx2',
),
'instanceid' => 'xxa',
'passwordsalt' => 'xxF',
'secret' => 'xxI',
'trusted_domains' =>
array (
0 => 'xx.com',
1 => 'xx2',
),
'datadirectory' => '/mnt/nextcloud/data',
'dbtype' => 'mysql',
'version' => '25.0.1.1',
'overwrite.cli.url' => 'https://xxe.com',
'dbname' => 'nextcloud',
'dbhost' => 'localhost',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => 'xxser',
'dbpassword' => 'xx4',
'installed' => true,
'default_phone_region' => 'US',
'trashbin_retention_obligation' => 'auto,60',
'maintenance' => false,
'loglevel' => 2,
'memcache.local' => '\\OC\\Memcache\\APCu',
'memcache.locking' => '\\OC\\Memcache\\Redis',
'redis' => [
'host' => 'localhost',
'port' => 6379,
],
'mail_smtpmode' => 'smtp',
'mail_smtpsecure' => 'tls',
'mail_sendmailmode' => 'smtp',
'mail_from_address' => 'cloud',
'mail_domain' => 'txxxe.com',
'mail_smtpauthtype' => 'PLAIN',
'mail_smtpauth' => 1,
'mail_smtphost' => 'mxxx.com',
'mail_smtpport' => '587',
'mail_smtpname' => 'xxxom',
'mail_smtppassword' => '4xxxxx3',
'theme' => '',
'onlyoffice' =>
array (
'verify_peer_off' => true,
),
'app_install_overwrite' =>
array (
0 => 'documentserver_community',
'allow_local_remote_servers' => true,
),
'allow_local_remote_servers' => true,
'updater.release.channel' => 'stable',
);
The output of your Apache/nginx/system log in /var/log/____
:
2022/11/17 17:44:18 [error] 3596#3596: *21 FastCGI sent in stderr: "PHP message: PHP Fatal error: Uncaught Error: Class "OCA\DAV\Connector\Sabre\ExceptionLoggerPlugin" not found in /var/www/nextcloud/remote.php:62
Stack trace:
#0 /var/www/nextcloud/remote.php(173): handleException()
#1 {main}
thrown in /var/www/nextcloud/remote.php on line 62" while reading response header from upstream, client: 192.168.xx.yy, server: cloudx.com, request: "PROPFIND /remote.php/dav/files/client/ HTTP/1.1", upstream: "fastcgi://unix:/var/run/php/php8.1-fpm.sock:", host: ".com"
2022/11/17 17:44:21 [error] 3596#3596: *22 FastCGI sent in stderr: "PHP message: PHP Fatal error: Uncaught Error: Class "OCA\DAV\Connector\Sabre\ExceptionLoggerPlugin" not found in /var/www/nextcloud/remote.php:62
Stack trace:
#0 /var/www/nextcloud/remote.php(173): handleException()
#1 {main}
thrown in /var/www/nextcloud/remote.php on line 62" while reading response header from upstream, client: 192.168.xx.yy, server: .com, request: "PROPFIND /remote.php/dav/files/client/ HTTP/1.1", upstream: "fastcgi://unix:/var/run/php/php8.1-fpm.sock:", host: ".com"
2022/11/17 17:44:39 [error] 3596#3596: *19 FastCGI sent in stderr: "PHP message: PHP Fatal error: Uncaught Error: Class "OCA\DAV\Connector\Sabre\ExceptionLoggerPlugin" not found in /var/www/nextcloud/remote.php:62
Stack trace:
#0 /var/www/nextcloud/remote.php(173): handleException()
#1 {main}
thrown in /var/www/nextcloud/remote.php on line 62" while reading response header from upstream, client: 192.168.xx.yy, server: .com, request: "PROPFIND /remote.php/dav/files/client/ HTTP/1.1", upstream: "fastcgi://unix:/var/run/php/php8.1-fpm.sock:", host: ".com"
2022/11/17 17:45:09 [error] 3596#3596: *28 FastCGI sent in stderr: "PHP message: PHP Fatal error: Uncaught Error: Class "OCA\DAV\Connector\Sabre\ExceptionLoggerPlugin" not found in /var/www/nextcloud/remote.php:62
Stack trace:
#0 /var/www/nextcloud/remote.php(173): handleException()
#1 {main}
thrown in /var/www/nextcloud/remote.php on line 62" while reading response header from upstream, client: 192.168.xx.yy, server: .com, request: "PROPFIND /remote.php/dav/files/client/ HTTP/1.1", upstream: "fastcgi://unix:/var/run/php/php8.1-fpm.sock:", host: ".com"
PASTE HERE
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
PASTE HERE