# Internal Server Error after moving Nextcloud **URL:** \ **Category:** ℹ️ Support\ **Created:** [March 30, 2020, 1:40am UTC](https://help.nextcloud.com/t/internal-server-error-after-moving-nextcloud/75811 "2020-03-30T01:40:12Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![jonathanwerle](https://help.nextcloud.com/letter_avatar/jonathanwerle/32/5_5575768a8748004e209b776fc1b2916d.png) [@jonathanwerle](https://help.nextcloud.com/u/jonathanwerle)\ **Post date:** [March 30, 2020, 1:40am UTC](https://help.nextcloud.com/t/internal-server-error-after-moving-nextcloud/75811/1 "2020-03-30T01:40:12Z")
> **Support intro** > > Sorry to hear you’re facing problems 🙁 > > _**[help.nextcloud.com](http://help.nextcloud.com) is for home/non-enterprise users. If you’re running a business, paid support can be accessed via [portal.nextcloud.com](http://portal.nextcloud.com) where we can ensure your business keeps running smoothly.**_ > > In order to help you as quickly as possible, before clicking **Create Topic** please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces: > > ``` > example > > ``` > > Or for longer, use three backticks above and below the code snippet: > > ```auto > longer > example > here > > ``` > > Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can ❤ Nextcloud version _(eg, 12.0.2)_: 17.0.5. Operating system and version _(eg, Ubuntu 17.04)_: Ubuntu 18.04.4 LTS Apache or nginx version _(eg, Apache 2.4.25)_: 2.4.29 PHP version _(eg, 7.1)_: 7.2.24 The issue you are facing: I’m hosting Nextcloud on a virtual server. Until yesterday it ran on a Ubuntu 16.04. Server, but for (not further discussed) reasons i had to move my Nextcloud server to the clean and freshly installed Server specified above. Using the [Nextcloud Backup and Restore documentation](https://docs.nextcloud.com/server/17/admin_manual/maintenance/backup.html), i made a backup of my Nextcloud-Folder and Database and moved it to the “new” server. After installing all the required packages and php-extensions the Nextcloud server displays an internal server error with the following error message: ![image](https://help.nextcloud.com/uploads/default/original/3X/d/f/df2f67f1c199897e695400c6ec35f9ffd5cceebc.png) Thank you very much for your help in advance! Is this the first time you’ve seen this error? _(Y/N)_: Y Steps to replicate it: 1. ? 2. 3. The output of your Nextcloud log in **Admin \> Logging** : ```auto PASTE HERE ``` The output of your config.php file in `/path/to/nextcloud` (make sure you remove any identifiable information!): ```auto 'MYID', 'passwordsalt' => 'MYPASSWORDSALT', 'secret' => 'MYSECRET', 'trusted_domains' => array ( 0 => 'cloud.example.com', 1 => 'c.example.com', ), 'datadirectory' => '/var/www/MYCLOUD/data', 'dbtype' => 'mysql', 'version' => '17.0.5.0', 'dbname' => 'DBNAME', 'dbhost' => 'localhost', 'dbport' => '', 'dbtableprefix' => 'oc_', 'dbuser' => 'DBUSER', 'dbpassword' => 'DBPASSWORD', 'logtimezone' => 'UTC', 'installed' => true, 'maintenance' => true, 'theme' => '', 'logfile' => 'nextcloud.log', 'loglevel' => 'All', 'debug' => true, 'data-fingerprint' => 'DATAFINGERPRINT', 'updater.release.channel' => 'stable', 'memcache.local' => '\\OC\\Memcache\\APCu', 'mail_from_address' => 'XYZ', 'mail_smtpmode' => 'smtp', 'mail_smtpauthtype' => 'LOGIN', 'mail_domain' => 'mail.example.com', 'ldapIgnoreNamingRules' => false, 'ldapProviderFactory' => '\\OCA\\User_LDAP\\LDAPProviderFactory', 'mysql.utf8mb4' => true, 'mail_smtpsecure' => 'ssl', 'mail_smtpauth' => 1, 'mail_smtphost' => 'smtp.example.com', 'mail_smtpport' => '465', 'mail_smtpname' => 'host@mail.example.com ', 'mail_smtppassword' => 'MYTOPSECRETPASSWORD', 'app_install_overwrite' => array ( 0 => 'files_downloadactivity', 1 => 'admin_notifications', ), 'trashbin_retention_obligation' => 14, 'updater.secret' => 'UPDATERSECRET', ); ``` The output of your Apache/nginx/system log in `/var/log/ ____ `: ```auto (no relevant information displayed :/) ``` ---
**Author:** ![thijssie85](https://help.nextcloud.com/letter_avatar/thijssie85/32/5_5575768a8748004e209b776fc1b2916d.png) [@thijssie85](https://help.nextcloud.com/u/thijssie85)\ **Post date:** [March 30, 2020, 2:02am UTC](https://help.nextcloud.com/t/internal-server-error-after-moving-nextcloud/75811/2 "2020-03-30T02:02:40Z")
Is it possible to delete everything on the server, except: ``` apps - if you have special apps. config data ``` And untar the zip from [nextcloud.com](http://nextcloud.com). ---
**Author:** ![devnull](https://help.nextcloud.com/user_avatar/help.nextcloud.com/devnull/32/27793_2.png) [@devnull](https://help.nextcloud.com/u/devnull)\ **Post date:** [March 30, 2020, 6:53am UTC](https://help.nextcloud.com/t/internal-server-error-after-moving-nextcloud/75811/3 "2020-03-30T06:53:57Z")
“MySqlExpressionBuilder not found” ??? Look for lib/private/DB/QueryBuilder/ExpressionBuilder/MySqlExpressionBuilder.php ---
**Author:** ![jonathanwerle](https://help.nextcloud.com/letter_avatar/jonathanwerle/32/5_5575768a8748004e209b776fc1b2916d.png) [@jonathanwerle](https://help.nextcloud.com/u/jonathanwerle)\ **Post date:** [March 30, 2020, 12:48pm UTC](https://help.nextcloud.com/t/internal-server-error-after-moving-nextcloud/75811/4 "2020-03-30T12:48:29Z")
Thank you for your fast answer! I’ll give it a try. Deleted everything but the apps, config and data folder and the logfile: ![image](https://help.nextcloud.com/uploads/default/original/3X/e/6/e6ff6d309ce277cc380d579ceb125bdefe2c1540.png) And downloaded the nextcloud release (v17.0.5 -\> same as my instance) and extracted it to my document root. Edited the file permissions with `chown` and `chmod` and restarted apache (`service apache2 restart`) just to be safe. And finally i can log in to my nextcloud instance and the issue seems to be resolved. Even though i don’t think this step **should** be necessary, it **solved** my problem. Thank you all very much! ---
**Author:** ![wwe](https://help.nextcloud.com/user_avatar/help.nextcloud.com/wwe/32/72963_2.png) [@wwe](https://help.nextcloud.com/u/wwe)\ **Post date:** [December 11, 2024, 9:25pm UTC](https://help.nextcloud.com/t/internal-server-error-after-moving-nextcloud/75811/5 "2024-12-11T21:25:37Z")
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**Author:** ![wwe](https://help.nextcloud.com/user_avatar/help.nextcloud.com/wwe/32/72963_2.png) [@wwe](https://help.nextcloud.com/u/wwe)\ **Post date:** [December 11, 2024, 9:25pm UTC](https://help.nextcloud.com/t/internal-server-error-after-moving-nextcloud/75811/6 "2024-12-11T21:25:38Z")