Internal Server Error, after login

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1
Support intro

Sorry to hear you’re facing problems :slightly_frowning_face:

help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.

In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:

example

Or for longer, use three backticks above and below the code snippet:

longer
example
here

Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can :heart:

Nextcloud version (eg, 20.0.5): 24.0.7
Operating system and version (eg, Ubuntu 20.04): Debian 11
Apache or nginx version (eg, Apache 2.4.25): 2.4.54-1~deb11u1
PHP version (eg, 7.4): 7.4.33

The issue you are facing:

The server went down overnight, the website was unreachable (Firefox message, can’t reach website) and the device did not respond to ping.

After rebooting server, it answers ping, ssh, etc, and lets me login and use two factor authentication. But after this I cannot do anything because of Internal Server Error:

Internal Server Error
The server was unable to complete your request.
If this happens again, please send the technical details below to the server administrator.

More details can be found in the server log.
Technical details

    Remote Address: 192.168.xxx.xxx
    Request ID: dpGICLPs8CZ7t1U2rer6

Is this the first time you’ve seen this error? (Y/N): Y

Steps to replicate it:

  1. restart server
  2. visit nc.example.com
  3. login (using two-factor addon)
  4. experience server error

The output of your Nextcloud log in Admin > Logging:

#Cannot access these due to the internal server error

The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):

<?php
$CONFIG = array (
  'instanceid' => 'xxx',
  'passwordsalt' => 'xxxx',
  'secret' => 'xxxxx',
  'trusted_domains' =>
  array (
    0 => 'localhost',
    1 => 'nc.example.com',
    2 => '192.168.xxx.xxx',
  ),
  'datadirectory' => '/media/nc-2tb/ncdata',
  'dbtype' => 'mysql',
  'version' => '24.0.7.1',
  'overwrite.cli.url' => 'http://nc.example.com',
  'dbname' => 'nextcloud',
  'dbhost' => 'localhost',
  'dbport' => '',
  'dbtableprefix' => 'oc_',
  'mysql.utf8mb4' => true,
  'dbuser' => 'nextcloud',
  'dbpassword' => 'xxx',
  'installed' => true,
  'maintenance' => false,
  'theme' => '',
  'loglevel' => 2,
  'memcache.local' => '\\OC\\Memcache\\APCu',
  'default_phone_region' => 'US',
  'mail_smtpmode' => 'smtp',
  'mail_sendmailmode' => 'smtp',
  'mail_smtphost' => 'xxx',
  'mail_smtpport' => 'xxx',
  'mail_from_address' => 'xxx',
  'mail_domain' => 'xxx',
  'mail_smtpauth' => 1,
  'mail_smtpname' => 'xxx',
  'mail_smtppassword' => 'xxx',
  'mail_smtpauthtype' => 'LOGIN',
  'mail_smtpsecure' => 'tls',
);

The output of your Apache/nginx/system log in /var/log/____:


[Sat Dec 17 03:41:42.058583 2022] [php7:error] [pid 23600] [client xxx.xxx.xxx.xxx:51584] script '/var/www/nc.example.com/info.php' not found or unable to stat
[Sat Dec 17 03:41:42.538502 2022] [authz_core:error] [pid 24869] [client xxx.xxx.xxx.xxx:51530] AH01630: client denied by server configuration: /var/www/nc.example.com/server-status
  • Poking around here further, there is no /var/www/nc.example.com/info.php
  • There is also no /var/www/nc.example.com/server-status.php, however there is a status.php

Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.

Ubuntu Pastebin (selected portion of day before and day after) – the errors seem to start at the end of an update on 12/7. The next entries are 12/15 when I realized something was wrong.

I am not finding any search results related to no info.php or server-status.php. Any advice is appreciated.

2

What caused the server to go down?

3

I am not sure, but it seems to have happened at the end of an upgrade? I found the nextcloud.log, and uploaded a portion above (it was very large):

This part might be relevant:

{"reqId":"nVoSxJuPdv7vMmXEvtPt","level":2,"time":"2022-12-15T15:21:02+00:00","remoteAddr":"192.168.xxx.xxx","user":"treesMcGees","app":"core","method":"HEAD","url":"/remote.php/dav/files/treesMcGees/InstantUpload/Camera/PXL_20221214_205505088.MP.jpg","message":"Exception when running cache gc.","userAgent":"Mozilla/5.0 (Android) Nextcloud-android/3.23.0","version":"24.0.7.1","exception":{"Exception":"Doctrine\\DBAL\\Exception\\DriverException","Message":"An exception occurred while executing a query: SQLSTATE[HY000]: General error: 1033 Incorrect information in file: './nextcloud/oc_share.frm'","Code":1033,"Trace":[{"file":"/var/www/nc.example.com/3rdparty/doctrine/dbal/src/Connection.php","line":1780,"function":"convert","class":"Doctrine\\DBAL\\Driver\\API\\MySQL\\ExceptionConverter","type":"->"},{"file":"/var/www/nc.example.com/3rdparty/doctrine/dbal/src/Connection.php","line":1719,"function":"handleDriverException","class":"Doctrine\\DBAL\\Connection","type":"->"},{"file":"/var/www/nc.example.com/3rdparty/doctrine/dbal/src/Connection.php","line":1067,"function":"convertExceptionDuringQuery","class":"Doctrine\\DBAL\\Connection","type":"->"},{"file":"/var/www/nc.example.com/lib/private/DB/Connection.php","line":261,"function":"executeQuery","class":"Doctrine\\DBAL\\Connection","type":"->"},{"file":"/var/www/nc.example.com/3rdparty/doctrine/dbal/src/Query/QueryBuilder.php","line":345,"function":"executeQuery","class":"OC\\DB\\Connection","type":"->"},{"file":"/var/www/nc.example.com/lib/private/DB/QueryBuilder/QueryBuilder.php","line":281,"function":"execute","class":"Doctrine\\DBAL\\Query\\QueryBuilder","type":"->"},{"file":"/var/www/nc.example.com/lib/private/Share20/DefaultShareProvider.php","line":912,"function":"execute","class":"OC\\DB\\QueryBuilder\\QueryBuilder","type":"->"},{"file":"/var/www/nc.example.com/lib/private/Share20/Manager.php","line":1406,"function":"getSharedWith","class":"OC\\Share20\\DefaultShareProvider","type":"->"},{"file":"/var/www/nc.example.com/apps/files_sharing/lib/MountProvider.php","line":95,"function":"getSharedWith","class":"OC\\Share20\\Manager","type":"->"},{"file":"/var/www/nc.example.com/lib/private/Files/Config/MountProviderCollection.php","line":134,"function":"getMountsForUser","class":"OCA\\Files_Sharing\\MountProvider","type":"->"},{"file":"/var/www/nc.example.com/lib/private/Files/SetupManager.php","line":225,"function":"addMountForUser","class":"OC\\Files\\Config\\MountProviderCollection","type":"->"},{"file":"/var/www/nc.example.com/lib/private/Files/SetupManager.php","line":317,"function":"OC\\Files\\{closure}","class":"OC\\Files\\SetupManager","type":"->","args":["*** 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4

From looking at the logs more, it appears there is a problem in the database. I keep seeing this “file” mentioned ‘./nextcloud/oc_mounts.frm’

After googling it looks like if you know the “CREATE TABLE” command needed you can delete the .frm file and recreate it, however I don’t know this information.

As a first step is it possible to look inside ‘./nextcloud/oc_mounts.frm’ and just see what it looks like?

EDIT: according to mysqlcheck, the tables that are corrupt, aka “incorrect information in .frm file” are “nextcloud.oc_mounts nextcloud.oc_share nextcloud.oc_talk_attachments nextcloud.oc_talk_rooms”. Is it possible to fix those, or failing that, delete them and have nextcloud recreate them? I imagine that mount and share information can be recreated fairly easily for a single-user nextcloud

5

I tried various things to recover, but in the end had to reinstall nextcloud.