# Internal Error if i try to open the Server Info / System Page **URL:** \ **Category:** ℹ️ Support\ **Created:** [August 3, 2023, 8:53pm UTC](https://help.nextcloud.com/t/internal-error-if-i-try-to-open-the-server-info-system-page/167505 "2023-08-03T20:53:31Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Sonny](https://help.nextcloud.com/letter_avatar/sonny/32/6_22734026db12803ebb3e059622ac3534.png) [@Sonny](https://help.nextcloud.com/u/Sonny)\ **Post date:** [August 3, 2023, 8:53pm UTC](https://help.nextcloud.com/t/internal-error-if-i-try-to-open-the-server-info-system-page/167505/1 "2023-08-03T20:53:31Z")
Nextcloud version : 26.0.4 (same problem on 27.0.1) Operating system and version : Ubuntu 22.04 Apache or nginx version : Apache PHP version: PHP 8.1 The issue you are facing: I cant open the server info / system page it redirects me to an error messages which just says “Internal Error” Contact an Admin and look in your Protocol I already googled the problem but the best solution to remove “shell\_exec” from “disabled\_function” doesnt work i already got no commands in “disabled\_function” its already empty. What could be the problem? I also updated to 27.0.1, which is just available at the moment, but its just the same i still cant access the server info page. I also got no suggestions or errors in the Overview Page there is everything green. I would appreciate any help. The solution from google **which doesnt** works for me: > [@Admin setting - System shows \[Internal Server Error\]](https://help.nextcloud.com/t/admin-setting-system-shows-internal-server-error/118546/2): > > Hello, I can confirm this, because I also already wanted to open a threat with the same problem. After I read your threat, I have switched back from php 8.0 to php 7.4 and lo and behold, the system info runs! Thanks for your tip; I hope the problem will be fixed ASAP. Many greetings Thorsten Is this the first time you’ve seen this error? _(Y/N)_: yes The output of your Nextcloud log in **Admin \> Logging** : ```auto Exception: Call to undefined function OCA\ServerInfo\OperatingSystems\shell_exec() in file '/var/www/nextcloud/apps/serverinfo/lib/OperatingSystems/DefaultOs.php' line 260 /var/www/nextcloud/lib/private/AppFramework/App.php - line 183: OC\AppFramework\Http\Dispatcher->dispatch() /var/www/nextcloud/lib/private/Route/Router.php - line 315: OC\AppFramework\App::main() /var/www/nextcloud/lib/base.php - line 1065: OC\Route\Router->match() /var/www/nextcloud/index.php - line 36: OC::handleRequest() Verursacht durch Error: Call to undefined function OCA\ServerInfo\OperatingSystems\shell_exec() /var/www/nextcloud/apps/serverinfo/lib/OperatingSystems/DefaultOs.php - line 195: OCA\ServerInfo\OperatingSystems\DefaultOs->executeCommand() /var/www/nextcloud/apps/serverinfo/lib/Os.php - line 78: OCA\ServerInfo\OperatingSystems\DefaultOs->getDiskInfo() /var/www/nextcloud/apps/serverinfo/lib/Settings/AdminSettings.php - line 79: OCA\ServerInfo\Os->getDiskInfo() /var/www/nextcloud/apps/settings/lib/Controller/CommonSettingsTrait.php - line 129: OCA\ServerInfo\Settings\AdminSettings->getForm() /var/www/nextcloud/apps/settings/lib/Controller/AdminSettingsController.php - line 83: OCA\Settings\Controller\AdminSettingsController->formatSettings() /var/www/nextcloud/apps/settings/lib/Controller/CommonSettingsTrait.php - line 149: OCA\Settings\Controller\AdminSettingsController->getSettings() /var/www/nextcloud/apps/settings/lib/Controller/AdminSettingsController.php - line 68: OCA\Settings\Controller\AdminSettingsController->getIndexResponse() /var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php - line 230: OCA\Settings\Controller\AdminSettingsController->index() /var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php - line 137: OC\AppFramework\Http\Dispatcher->executeController() /var/www/nextcloud/lib/private/AppFramework/App.php - line 183: OC\AppFramework\Http\Dispatcher->dispatch() /var/www/nextcloud/lib/private/Route/Router.php - line 315: OC\AppFramework\App::main() /var/www/nextcloud/lib/base.php - line 1065: OC\Route\Router->match() /var/www/nextcloud/index.php - line 36: OC::handleRequest() ``` The output of your config.php file in `/path/to/nextcloud` (make sure you remove any identifiable information!): ```auto '/', 'instanceid' => 'XXXXX', 'passwordsalt' => 'XXXX', 'secret' => 'X', 'trusted_domains' => array ( 0 => 'XXX.rocks', ), 'datadirectory' => '/home/data', 'dbtype' => 'mysql', 'version' => '26.0.4.2', 'overwrite.cli.url' => 'https://xxx.rocks', 'dbname' => 'nextcloud', 'dbhost' => 'localhost', 'dbport' => '', 'dbtableprefix' => 'oc_', 'mysql.utf8mb4' => true, 'dbuser' => 'XXXX', 'dbpassword' => 'XXX', 'installed' => true, 'default_phone_region' => 'DE', 'memcache.local' => '\\OC\\Memcache\\APCu', 'memcache.locking' => '\\OC\\Memcache\\Redis', 'filelocking.enabled' => true, 'redis' => array ( 'host' => '/var/run/redis/redis.sock', 'port' => 0, 'dbindex' => 0, 'password' => '', 'timeout' => 1.0, ), 'mail_smtpmode' => 'smtp', 'mail_sendmailmode' => 'smtp', 'mail_from_address' => 'XXX.rocks', 'mail_domain' => 'XXX.com', 'mail_smtphost' => 'XXX', 'mail_smtpport' => '587', 'mail_smtpauth' => 1, 'mail_smtpname' => 'XXX', 'mail_smtppassword' => 'XXX', 'force_language' => 'DE', 'defaultapp' => 'files', 'maintenance' => false, 'theme' => '', 'loglevel' => 2, 'updater.secret' => 'XXX', ); ``` ---
**Author:** ![jtr](https://help.nextcloud.com/letter_avatar/jtr/32/6_22734026db12803ebb3e059622ac3534.png) [@jtr](https://help.nextcloud.com/u/jtr)\ **Post date:** [August 4, 2023, 12:38am UTC](https://help.nextcloud.com/t/internal-error-if-i-try-to-open-the-server-info-system-page/167505/2 "2023-08-04T00:38:36Z")
You’re on the right track. It’s either disabled (most typically) or, in theory, it could be removed at compile time from PHP (less likely). Is this a VPS from a provide by chance? That’s typically where you might see this if you didn’t configure it yourself that way. PHP does not disable it by default. When you checked for disabled commands did you check all of your PHP configuration folders? There will be at least two locations (CLI and either Apache or FPM). You’ll need to fix it in, at a minimum, your Apache PHP or FPM PHP configuration files/folders. On Ubuntu 22.04 I believe: `/etc/php/8.1/apache2/php.ini` `/etc/php/8.1/fpm/php.ini` Can also be in other files located in the same tree that also get read by PHP. ---
**Author:** ![Sonny](https://help.nextcloud.com/letter_avatar/sonny/32/6_22734026db12803ebb3e059622ac3534.png) [@Sonny](https://help.nextcloud.com/u/Sonny)\ **Post date:** [August 4, 2023, 11:37am UTC](https://help.nextcloud.com/t/internal-error-if-i-try-to-open-the-server-info-system-page/167505/3 "2023-08-04T11:37:49Z")
Yes I got an VPS. I already checked every single php.ini in `/etc/php/X.X` there is no function disabled everywhere its empty. ---
**Author:** ![jtr](https://help.nextcloud.com/letter_avatar/jtr/32/6_22734026db12803ebb3e059622ac3534.png) [@jtr](https://help.nextcloud.com/u/jtr)\ **Post date:** [August 4, 2023, 1:55pm UTC](https://help.nextcloud.com/t/internal-error-if-i-try-to-open-the-server-info-system-page/167505/4 "2023-08-04T13:55:54Z")
To clarify, the line would be `disable_functions` (_not_ disableD\_functions): [https://www.php.net/manual/en/ini.core.php#ini.disable-functions](https://www.php.net/manual/en/ini.core.php#ini.disable-functions) The file may not literally be called `php.ini` since directory contents are used too. Your CLI mode PHP may not be using the same config, but it may give an idea of where else to look - e.g. ```auto www-data@d3dcb82adb67:~/html$ php -i | grep disable_functions disable_functions => no value => no value www-data@d3dcb82adb67:~/html$ php --ini Configuration File (php.ini) Path: /usr/local/etc/php Loaded Configuration File: (none) Scan for additional .ini files in: /usr/local/etc/php/conf.d Additional .ini files parsed: /usr/local/etc/php/conf.d/docker-php-ext-apcu.ini, /usr/local/etc/php/conf.d/docker-php-ext-bcmath.ini, /usr/local/etc/php/conf.d/docker-php-ext-exif.ini, /usr/local/etc/php/conf.d/docker-php-ext-gd.ini, /usr/local/etc/php/conf.d/docker-php-ext-gmp.ini, /usr/local/etc/php/conf.d/docker-php-ext-imagick.ini, /usr/local/etc/php/conf.d/docker-php-ext-intl.ini, /usr/local/etc/php/conf.d/docker-php-ext-ldap.ini, /usr/local/etc/php/conf.d/docker-php-ext-memcached.ini, /usr/local/etc/php/conf.d/docker-php-ext-opcache.ini, /usr/local/etc/php/conf.d/docker-php-ext-pcntl.ini, /usr/local/etc/php/conf.d/docker-php-ext-pdo_mysql.ini, /usr/local/etc/php/conf.d/docker-php-ext-pdo_pgsql.ini, /usr/local/etc/php/conf.d/docker-php-ext-redis.ini, /usr/local/etc/php/conf.d/docker-php-ext-sodium.ini, /usr/local/etc/php/conf.d/docker-php-ext-sysvsem.ini, /usr/local/etc/php/conf.d/docker-php-ext-zip.ini, /usr/local/etc/php/conf.d/nextcloud.ini, /usr/local/etc/php/conf.d/opcache-recommended.ini, /usr/local/etc/php/conf.d/redis-session.ini ``` ---
**Author:** ![Sonny](https://help.nextcloud.com/letter_avatar/sonny/32/6_22734026db12803ebb3e059622ac3534.png) [@Sonny](https://help.nextcloud.com/u/Sonny)\ **Post date:** [September 26, 2023, 11:43am UTC](https://help.nextcloud.com/t/internal-error-if-i-try-to-open-the-server-info-system-page/167505/5 "2023-09-26T11:43:27Z")
I have still the same issue, i searched for this “disable\_functions” and found it in any possible .ini file for php (cli, apach2, fpm) but its already empty there is nothing written. I dont know how to solve it ---
**Author:** ![Sonny](https://help.nextcloud.com/letter_avatar/sonny/32/6_22734026db12803ebb3e059622ac3534.png) [@Sonny](https://help.nextcloud.com/u/Sonny)\ **Post date:** [April 13, 2024, 5:42pm UTC](https://help.nextcloud.com/t/internal-error-if-i-try-to-open-the-server-info-system-page/167505/6 "2024-04-13T17:42:26Z")
I still have the same problem, can anyone help? Thats the error message ```auto Exception Call to undefined function OCA\ServerInfo\OperatingSystems\shell_exec() in file '/var/www/nextcloud/apps/serverinfo/lib/OperatingSystems/Linux.php' line 265 /var/www/nextcloud/lib/private/AppFramework/App.phpZeile 184 OC\AppFramework\Http\Dispatcher->dispatch() /var/www/nextcloud/lib/private/Route/Router.phpZeile 315 OC\AppFramework\App::main() /var/www/nextcloud/lib/base.phpZeile 1069 OC\Route\Router->match() /var/www/nextcloud/index.phpZeile 39 OC::handleRequest() Verursacht von Error Call to undefined function OCA\ServerInfo\OperatingSystems\shell_exec() ``` ---
**Author:** ![jtr](https://help.nextcloud.com/letter_avatar/jtr/32/6_22734026db12803ebb3e059622ac3534.png) [@jtr](https://help.nextcloud.com/u/jtr)\ **Post date:** [April 16, 2024, 5:06pm UTC](https://help.nextcloud.com/t/internal-error-if-i-try-to-open-the-server-info-system-page/167505/7 "2024-04-16T17:06:45Z")
I believe it can be set in the FPM conf too. If you’re using a control panel, look around for PHP related options in there too. P.S. Not a solution, but to stop the error in the meantime you can run the `serverinfo` app in restricted mode: [GitHub - nextcloud/serverinfo: 📊 A monitoring app which creates a server info dashboard for admins](https://github.com/nextcloud/serverinfo?tab=readme-ov-file#restricted-mode--nextcloud-28) ---
**Author:** ![wwe](https://help.nextcloud.com/user_avatar/help.nextcloud.com/wwe/32/72963_2.png) [@wwe](https://help.nextcloud.com/u/wwe)\ **Post date:** [January 16, 2025, 9:07am UTC](https://help.nextcloud.com/t/internal-error-if-i-try-to-open-the-server-info-system-page/167505/8 "2025-01-16T09:07:52Z")