Support intro
Sorry to hear you’re facing problems 
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can 
Nextcloud version (eg, 20.0.5): 25.0.12
Operating system and version (eg, Ubuntu 20.04): 22.04.3
Apache or nginx version (eg, Apache 2.4.25): Apache 2.4.52
PHP version (eg, 7.4): 8.1.2
The issue you are facing:
After updating NC from 25.0.11 to 25.0.12 (via deb packeges from jurisic.org) the integrity check in the admin’s web interface complains about four missing files:
- core
- FILE_MISSING
- composer.json
- composer.lock
- package-lock.json
- package.json
Is this the first time you’ve seen this error? (Y/N): Y
Steps to replicate it:
- Have NC 25.0.11 on Ubuntu 22.04.3 from deb APT Jurišić bullseye main contrib non-free
- update NC via apt install nextcloud-server (no errors shown)
- log into admin account in nextcloud
- go to administration overview
The output of your Nextcloud log in Admin > Logging:
(nothing showing up after log in)
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'passwordsalt' => 'SECRET',
'datadirectory' => '/var/www/nextcloud/data',
'dbtype' => 'mysql',
'version' => '25.0.12.0',
'dbname' => 'nextcloud',
'dbhost' => 'localhost',
'dbtableprefix' => 'oc_',
'dbuser' => 'nextcloud',
'dbpassword' => 'SECRET',
'installed' => true,
'instanceid' => '50ab64f1f133e',
'log_type' => 'file',
'logfile' => '/var/log/nextcloud/nextcloud.log',
'loglevel' => 2,
'theme' => '',
'trusted_domains' =>
array (
0 => 'wolkepur.de',
),
'forcessl' => true,
'mail_from_address' => 'noreply',
'mail_smtpmode' => 'sendmail',
'mail_domain' => 'wolkepur.de',
'secret' => 'SECRET',
'memcache.local' => '\\OC\\Memcache\\APCu',
'default_language' => 'de',
'skeletondirectory' => '',
'singleuser' => false,
'updatechecker' => false,
'overwrite.cli.url' => 'https://wolkepur.de',
'mail_smtpauthtype' => 'LOGIN',
'upgrade.disable-web' => 'true',
'mysql.utf8mb4' => true,
'app_install_overwrite' =>
array (
0 => 'audioplayer',
1 => 'ocsms',
2 => 'user_sql',
3 => 'files_texteditor',
4 => 'documentserver_community',
5 => 'user_external',
),
'default_phone_region' => 'DE',
'maintenance' => false,
);
The output of your Apache/nginx/system log in /var/log/apache2/wolkepur/error.log:
[Sat Sep 23 10:44:48.863316 2023] [access_compat:error] [pid 2386] [client 87.168.43.84:52400] AH01797: client denied by server configuration:
/var/www/nextcloud/data/.ocdata
[Sat Sep 23 11:01:50.659395 2023] [access_compat:error] [pid 1941] [client 87.168.43.84:32954] AH01797: client denied by server configuration:
/var/www/nextcloud/data/.ocdata
[Sat Sep 23 11:28:47.714681 2023] [access_compat:error] [pid 5159] [client 87.168.43.84:59232] AH01797: client denied by server configuration:
/var/www/nextcloud/data/.ocdata
[Sat Sep 23 11:33:55.595327 2023] [access_compat:error] [pid 7083] [client 87.168.43.84:48674] AH01797: client denied by server configuration:
/var/www/nextcloud/data/.ocdata
[Sat Sep 23 11:35:30.713649 2023] [access_compat:error] [pid 2388] [client 87.168.43.84:33844] AH01797: client denied by server configuration:
/var/www/nextcloud/data/.ocdata
[Sat Sep 23 11:37:06.267736 2023] [access_compat:error] [pid 7913] [client 87.168.43.84:44180] AH01797: client denied by server configuration:
/var/www/nextcloud/data/.ocdata
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
{"reqId":"v3tWAjetC25cSKKKWnH1","level":3,"time":"2023-09-23T09:29:17+00:00","remoteAddr":"87.168.43.84","user":"martin","app":"internet_connection_check","method":"GET","url":"/index.php/settings/ajax/checksetup","message":"Cannot connect to: www.nextcloud.com","userAgent":"Mozilla/
5.0 (X11; Ubuntu; Linux x86_64; rv:109.0) Gecko/20100101 Firefox/117.0","version":"25.0.12.0","exception":{"Exception":"GuzzleHttp\\Exception\
\ConnectException","Message":"cURL error 28: Operation timed out after 30001 milliseconds with 0 bytes received (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for http://www.nextcloud.com/","Code":0,"Trace":[{"file":"/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Handler
/CurlFactory.php","line":158,"function":"createRejection","class":"GuzzleHttp\\Handler\\CurlFactory","type":"::"},{"file":"/var/www/nextcloud/
3rdparty/guzzlehttp/guzzle/src/Handler/CurlFactory.php","line":110,"function":"finishError","class":"GuzzleHttp\\Handler\\CurlFactory","type":
"::"},{"file":"/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Handler/CurlHandler.php","line":47,"function":"finish","class":"GuzzleHttp\\Handler\\CurlFactory","type":"::"},{"file":"/var/www/nextcloud/lib/private/Http/Client/DnsPinMiddleware.php","line":151,"function":"__invoke","
class":"GuzzleHttp\\Handler\\CurlHandler","type":"->"},{"file":"/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/PrepareBodyMiddleware.php","
line":35,"function":"OC\\Http\\Client\\{closure}","class":"OC\\Http\\Client\\DnsPinMiddleware","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Middleware.php","line":31,"function":"__invoke","class":"GuzzleHttp\
\PrepareBodyMiddleware","type":"->"},{"file":"/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/RedirectMiddleware.php","line":71,"function":"
GuzzleHttp\\{closure}","class":"GuzzleHttp\\Middleware","type":"::","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Middleware.php","line":63,"function":"__invoke","class":"GuzzleHttp\\RedirectMiddleware","type":"->"},{"file":"/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/HandlerStack.php","line":75,"function":"GuzzleHttp\\{closure}","class":"GuzzleHttp\\Midd
leware","type":"::","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Client.php","
line":331,"function":"__invoke","class":"GuzzleHttp\\HandlerStack","type":"->"},{"file":"/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Client.php","line":168,"function":"transfer","class":"GuzzleHttp\\Client","type":"->"},{"file":"/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src
/Client.php","line":187,"function":"requestAsync","class":"GuzzleHttp\\Client","type":"->"},{"file":"/var/www/nextcloud/lib/private/Http/Client/Client.php","line":218,"function":"request","class":"GuzzleHttp\\Client","type":"->"},{"file":"/var/www/nextcloud/apps/settings/lib/Controller/CheckSetupController.php","line":211,"function":"get","class":"OC\\Http\\Client\\Client","type":"->"},{"file":"/var/www/nextcloud/apps/settings/lib/Controller/CheckSetupController.php","line":193,"function":"isSiteReachable","class":"OCA\\Settings\\Controller\\CheckSetupController
","type":"->"},{"file":"/var/www/nextcloud/apps/settings/lib/Controller/CheckSetupController.php","line":871,"function":"hasInternetConnectivityProblems","class":"OCA\\Settings\\Controller\\CheckSetupController","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":225,"function":"check","class":"OCA\\Settings\\Controller\\CheckSetupController","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":133,"function":"executeController","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/App.php","line":172,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatch
er","type":"->"},{"file":"/var/www/nextcloud/lib/private/Route/Router.php","line":298,"function":"main","class":"OC\\AppFramework\\App","type"
:"::"},{"file":"/var/www/nextcloud/lib/base.php","line":1053,"function":"match","class":"OC\\Route\\Router","type":"->"},{"file":"/var/www/nextcloud/index.php","line":36,"function":"handleRequest","class":"OC","type":"::"}],"File":"/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Handler/CurlFactory.php","Line":210,"message":"Cannot connect to: www.nextcloud.com","exception":{},"CustomMessage":"Cannot connect to: www.nextcloud.com"}}
{"reqId":"WVpbekgt1EqmsEyaNvVM","level":2,"time":"2023-09-23T09:30:29+00:00","remoteAddr":"","user":"--","app":"news","method":"","url":"--","
message":"https://kulturkueche-karlsruhe.de/rss read error : internal server error","userAgent":"--","version":"25.0.12.0","data":{"app":"news
"}}
