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Getting help
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- Official documentation (searchable and regularly updated)
- How to topics and FAQs
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Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. 
The Basics
-
Nextcloud Server version (e.g., 29.x.x):
- 30.0.1
-
Operating system and version (e.g., Ubuntu 24.04):
-nextcloudpi -
Web server and version (e.g, Apache 2.4.25):
-
Reverse proxy and version _(e.g. nginx 1.27.2)
-
PHP version (e.g, 8.3):
-
Is this the first time you’ve seen this error? (Yes / No):
Yes
-
When did this problem seem to first start?
AFter new installation -
Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
Bare metal I guess -
Are you using CloudfIare, mod_security, or similar? (Yes / No)
No
Summary of the issue you are facing:
Fails to connect at all and I get the following errors about mariadb
[Job for mariadb.service failed because the control process exited with error code.
See “systemctl status mariadb.service” and “journalctl -xeu mariadb.service” for details.
root@nextcloudpi:/media#
root@nextcloudpi:/media# systemctl status mariadb.service
● mariadb.service - MariaDB 10.11.6 database server
Loaded: loaded (/lib/systemd/system/mariadb.service; enabled; preset: enabled)
Drop-In: /etc/systemd/system/mariadb.service.d
└─ncp-delay-automount.conf
Active: activating (auto-restart) (Result: exit-code) since Thu 2025-01-09 18:56:18 UTC; 3s ago
Docs: man:mariadbd(8)
https://mariadb.com/kb/en/library/systemd/
Process: 49696 ExecStartPre=/usr/bin/install -m 755 -o mysql -g root -d /var/run/mysqld (code=exited, status=0/SUCCESS)
Process: 49697 ExecStartPre=/bin/sh -c systemctl unset-environment _WSREP_START_POSITION (code=exited, status=0/SUCCESS)
Process: 49699 ExecStartPre=/bin/sh -c [ ! -e /usr/bin/galera_recovery ] && VAR= || VAR=`cd /usr/bin/..; /usr/bin/galera_recovery`; [ $? -eq 0 ] && systemctl set-environment _WSREP_>
Process: 49779 ExecStartPre=/bin/sleep 20 (code=exited, status=0/SUCCESS)
Process: 49804 ExecStart=/usr/sbin/mariadbd $MYSQLD_OPTS $_WSREP_NEW_CLUSTER $_WSREP_START_POSITION (code=exited, status=1/FAILURE)
Main PID: 49804 (code=exited, status=1/FAILURE)
Status: "MariaDB server is down"
CPU: 388ms
Jan 09 18:57:22 nextcloudpi systemd[1]: mariadb.service: Scheduled restart job, restart counter is at 1.
░░ Subject: Automatic restarting of a unit has been scheduled
░░ Defined-By: systemd
░░ Support: https://www.debian.org/support
░░
░░ Automatic restarting of the unit mariadb.service has been scheduled, as the result for
░░ the configured Restart= setting for the unit.
Jan 09 18:57:22 nextcloudpi systemd[1]: Stopped mariadb.service - MariaDB 10.11.6 database server.
░░ Subject: A stop job for unit mariadb.service has finished
░░ Defined-By: systemd
░░ Support: https://www.debian.org/support
░░
░░ A stop job for unit mariadb.service has finished.
░░
░░ The job identifier is 35209 and the job result is done.
Jan 09 18:57:22 nextcloudpi systemd[1]: Starting mariadb.service - MariaDB 10.11.6 database server...
░░ Subject: A start job for unit mariadb.service has begun execution
░░ Defined-By: systemd
░░ Support: https://www.debian.org/support
░░
░░ A start job for unit mariadb.service has begun execution.
░░
░░ The job identifier is 35209.
Jan 09 18:57:43 nextcloudpi mariadbd[50256]: 2025-01-09 18:57:43 0 [Warning] Can't create test file '/media/myCloudDrive/nextcloudpi.lower-test' (Errcode: 13 "Permission denied")
Jan 09 18:57:43 nextcloudpi mariadbd[50256]: [97B blob data]
Jan 09 18:57:43 nextcloudpi mariadbd[50256]: 2025-01-09 18:57:43 0 [ERROR] Aborting
Jan 09 18:57:43 nextcloudpi systemd[1]: mariadb.service: Main process exited, code=exited, status=1/FAILURE
░░ Subject: Unit process exited
░░ Defined-By: systemd
░░ Support: https://www.debian.org/support
░░
░░ An ExecStart= process belonging to unit mariadb.service has exited.
░░
░░ The process' exit code is 'exited' and its exit status is 1.
Jan 09 18:57:43 nextcloudpi systemd[1]: mariadb.service: Failed with result 'exit-code'.
░░ Subject: Unit failed
░░ Defined-By: systemd
░░ Support: https://www.debian.org/support
░░
░░ The unit mariadb.service has entered the 'failed' state with result 'exit-code'.
Jan 09 18:57:43 nextcloudpi systemd[1]: Failed to start mariadb.service - MariaDB 10.11.6 database server.
░░ Subject: A start job for unit mariadb.service has failed
░░ Defined-By: systemd
░░ Support: https://www.debian.org/support
░░
░░ A start job for unit mariadb.service has finished with a failure.
░░...]
Steps to replicate it (hint: details matter!):
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
[ nc-limits ] (Thu Jan 9 04:57:25 PM UTC 2025)
+ configure
++ get_total_mem
+++ free -b
+++ sed -n 2p
+++ awk '{ print $2 }'
++ local total_mem=3976511488
++ local MAX_32BIT=4096000000
++ [[ aarch64 == \a\r\m\v\7 ]]
++ echo 3976511488
+ local TOTAL_MEM=3976511488
+ file /bin/bash
+ grep 64-bit
+ local AUTOMEM=2982383616
+ local require_fpm_restart=false
+ local CONF=/etc/php/8.3/fpm/conf.d/90-ncp.ini
++ cat /etc/php/8.3/fpm/conf.d/90-ncp.ini
+ local 'CONF_VALUE=; disable .user.ini files for performance and workaround NC update bugs
user_ini.filename =
; from Nextcloud .user.ini
upload_max_filesize=10G
post_max_size=10G
memory_limit=2982383616
mbstring.func_overload=0
always_populate_raw_post_data=-1
default_charset='\''UTF-8'\''
output_buffering=0
; slow transfers will be killed after this time
max_execution_time=3600
max_input_time=3600'
++ tmpl_php_max_memory
+++ get_total_mem
++++ free -b
++++ sed -n 2p
++++ awk '{ print $2 }'
+++ local total_mem=3976511488
+++ local MAX_32BIT=4096000000
+++ [[ aarch64 == \a\r\m\v\7 ]]
+++ echo 3976511488
++ local TOTAL_MEM=3976511488
+++ find_app_param nc-limits MEMORYLIMIT
+++ local script=nc-limits
+++ local param_id=MEMORYLIMIT`````
Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
PASTE
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____:
PASTE HERE
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
<?php
$CONFIG = array (
'passwordsalt' => '***REDACTED***',
'secret' => '***REDACTED***',
'trusted_domains' =>
array (
0 => 'localhost',
7 => 'nextcloudpi',
5 => 'nextcloudpi.local',
8 => 'nextcloudpi.lan',
3 => 'nextcloudpi',
11 => '217.155.70.9',
1 => '192.168.178.75',
14 => 'nextcloudpi',
),
'datadirectory' => '/media/USBdrive/ncdata/data',
'dbtype' => 'mysql',
'version' => '30.0.4.1',
'overwrite.cli.url' => 'https://nextcloudpi/',
'dbname' => 'nextcloud',
'dbhost' => 'localhost',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => 'ncadmin',
'dbpassword' => '***REDACTED***',
'installed' => true,
'instanceid' => 'ocut2g9g78ea',
'memcache.local' => '\\OC\\Memcache\\Redis',
'memcache.locking' => '\\OC\\Memcache\\Redis',
'redis' =>
array (
'host' => '/var/run/redis/redis.sock',
'port' => 0,
'timeout' => 0.0,
'password' => '***REDACTED***',
),
'tempdirectory' => '/media/USBdrive/ncdata/data/tmp',
'mail_smtpmode' => 'sendmail',
'mail_smtpauthtype' => 'LOGIN',
'mail_from_address' => 'noreply',
'mail_domain' => 'nextcloudpi.com',
'preview_max_x' => '2048',
'preview_max_y' => '2048',
'jpeg_quality' => '60',
Apps
The output of occ app:list (if possible).
Tips for increasing the likelihood of a response
- Use the
preformatted textformatting option in the editor for all log entries and configuration output. - If screenshots are useful, feel free to include them.
- If possible, also include key error output in text form so it can be searched for.
- Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you.
