# Installation "could not access your domain" - Softaculous / Nextcould

**URL:** <https://help.nextcloud.com/t/installation-could-not-access-your-domain-softaculous-nextcould/54550>\
**Category:** ℹ️ Support\
**Tags:** github\_issue\_required\
**Created:** [June 5, 2019, 6:35pm UTC](https://help.nextcloud.com/t/installation-could-not-access-your-domain-softaculous-nextcould/54550 "2019-06-05T18:35:29Z")\
**Posts on this page:** 1\
**Showing post:** 3

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**Author:** ![wearytech](https://help.nextcloud.com/letter_avatar/wearytech/32/6_22734026db12803ebb3e059622ac3534.png) [@wearytech](https://help.nextcloud.com/u/wearytech)\
**Post date:** [June 6, 2019, 2:17am UTC](https://help.nextcloud.com/t/installation-could-not-access-your-domain-softaculous-nextcould/54550/3 "2019-06-06T02:17:43Z")

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Thanks. I think I might’ve discovered the problem accidentally.

It looks like on install, if you choose a password with certain non-alphanumeric characters, the install fails with the message: “Could not access your domain.” which is misleading in this case.

I use a random password generator, so the install sometimes worked, but not usually. When I set the random password to alphanumeric characters only, the install went through fine.

Any thoughts on why a password would case the install to fail like this?

I’m renting the server through Liquid Web. Good guys, (ssh access and the whole bit). They’ve been trying to help me with this issue. I’ll report back if I find anything else interesting.

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_[View the full topic](https://help.nextcloud.com/t/installation-could-not-access-your-domain-softaculous-nextcould/54550)._