# Installation "could not access your domain" - Softaculous / Nextcould

**URL:** <https://help.nextcloud.com/t/installation-could-not-access-your-domain-softaculous-nextcould/54550>\
**Category:** ℹ️ Support\
**Tags:** github\_issue\_required\
**Created:** [June 5, 2019, 6:35pm UTC](https://help.nextcloud.com/t/installation-could-not-access-your-domain-softaculous-nextcould/54550 "2019-06-05T18:35:29Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![stratege1401](https://help.nextcloud.com/user_avatar/help.nextcloud.com/stratege1401/32/7570_2.png) [@stratege1401](https://help.nextcloud.com/u/stratege1401)\
**Post date:** [June 5, 2019, 6:48pm UTC](https://help.nextcloud.com/t/installation-could-not-access-your-domain-softaculous-nextcould/54550/2 "2019-06-05T18:48:02Z")

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Hello.

Those “script kiddy install server” are not a good thing for several reasons witch are not the focus here.

You d better switch to a fully managed server with ssh and root access.

Concerning your problem, have your ever reach the web landing page.  
This look like those possible problem:

- the hostname conf is faulty or the DNS is pointing to some strange DNS like serverid.provider.tld.
- your server use some kind of reverse proxy…
- your server conf (apache2 or nginx) is faulty.

In any of those case, your softaculous provider should be able to help you.

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_[View the full topic](https://help.nextcloud.com/t/installation-could-not-access-your-domain-softaculous-nextcould/54550)._