Install app onlyoffice-documentserver crashes on ubuntu


#1

When installing the onlyoffice app, the install crashes:

Setting up gconf-service (3.2.6-3ubuntu6) …
Setting up libgconf2-4:amd64 (3.2.6-3ubuntu6) …
Setting up onlyoffice-documentserver (5.2.6-3) …
psql: FATAL: password authentication failed for user “onlyoffice”
FATAL: password authentication failed for user “onlyoffice”
psql: FATAL: password authentication failed for user “onlyoffice”
FATAL: password authentication failed for user “onlyoffice”
dpkg: error processing package onlyoffice-documentserver (–configure):
subprocess installed post-installation script returned error exit status 1
Setting up gconf-service-backend (3.2.6-3ubuntu6) …
Processing triggers for libc-bin (2.23-0ubuntu10) …
Errors were encountered while processing:
onlyoffice-documentserver
localepurge: Disk space freed in /usr/share/locale: 0 KiB
localepurge: Disk space freed in /usr/share/man: 0 KiB

I think the reason was a typo.

Deleting the package and reinstall it doesn’t work, I am still getting the same error.
Some help is needed :wink:


#2

psql: FATAL: password authentication failed for user “onlyoffice”

Have you created PostgreSQL database and user with default “onlyoffice” password following the instructions?


#3

Yes,

I created the only office database and user as stated, but I don’t get a pop-up window as given in the installation manual.


#4

Could you please submit a ticket at helpdesk.onlyoffice.com, just to speed up the process.
onlyoffice support team will require some additional info to reproduce/fix the issue.