Support intro
Sorry to hear you’re facing problems
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 20.0.5): 24
Operating system and version (eg, Ubuntu 20.04): Ubuntu 20.04 LTS
Apache or nginx version (eg, Apache 2.4.25): LiteSpeed 6.0.12
PHP version (eg, 7.4): 7.4
The issue you are facing:
Infinite loading in home screen and some settings screens when logged in after installing a few apps (from the official store)
Is this the first time you’ve seen this error? (Y/N):Y
Steps to replicate it:
- Login to nextcloud
- See the dashboard but with infinite loading
- Try to press anything and it loads infinitely while still showing the dashboard
- Go to settings by copying link in a new tab it loads
- Press anything in settings infinite load again
The output of your Nextcloud log in Admin > Logging:
https://pastebin.com/wqPAXpQG
The output of your Apache/nginx/system log in /var/log/____
:
PASTE HERE
PASTE HERE
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
PASTE HERE