Incorrect Follower Counts With Social Add-On

ℹ️ Support
1

The followers/following stats are showing incorrectly.

For example, on my profile, it shows “0 following,” but it’s actually 6.

For “followers,” its shows 10, but when you click on it, it shows nothing even though there are people following.

Please advise.

2
Support intro

Sorry to hear you’re facing problems :slightly_frowning_face:

help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.

In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:

example

Or for longer, use three backticks above and below the code snippet:

longer
example
here

Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can :heart:

Nextcloud version (eg, 20.0.5): 20.0.6
Operating system and version (eg, Ubuntu 20.04): Ubuntu 20.04
Apache or nginx version (eg, Apache 2.4.25): nginx/1.18.0
PHP version (eg, 7.4): 7.4

The issue you are facing:

Is this the first time you’ve seen this error? (Y/N):

Steps to replicate it:

  1. Click on Social plugin tab
  2. Visit profile
  3. Look at “following” and “followers” totals
  4. Click on either “following” or “followers” and compare those users actually appearing to the respective totals

The output of your Nextcloud log in Admin > Logging:

https://www.codepile.net/pile/BzLL7nzX

The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):

https://www.codepile.net/pile/5GQZYVeA

The output of your Apache/nginx/system log in /var/log/____:

Nothing in nginx log
3

Any update regarding this issue?