Incomplete Update: Update in process

NextMeIsOnline · October 11, 2023, 10:09am

Nextcloud version: 26.0.0.3
Operating system: Ubuntu 18.04
Apache version: 2.4.29
PHP version: 8.1.18

Used the GUI updater on the Nextcloud website to update from 26.0.0.3 to 26.0.0.7, but it got stuck on “Move new files in place”.
Restarted the update using the restart button to no avail.
Since refreshing the page with F5, it now shows “Update in progress”.
How do I either complete the update or get Nextcloud out of the Update process so that it at least works?

Is this the first time you’ve seen this error? (Y/N): Y

The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):

<?php
$CONFIG = array (
  'instanceid' => 'ocwcwfgarkrd',
  'passwordsalt' => 'My Salty Stuff',
  'secret' => 'My Uber Secret Secret Stuff',
  'trusted_domains' =>
  array (
    0 => '192.168.2.101',
    1 => 'MySecretDomain.net',
  ),
  'datadirectory' => '/mnt/NextCloudDrive/nextcloud/data',
  'dbtype' => 'mysql',
  'version' => '26.0.3.2',
  'overwrite.cli.url' => 'https://MySecretDomain.net/nextcloud',
  'dbname' => 'nextclouddb',
  'dbhost' => 'localhost',
  'dbport' => '',
  'dbtableprefix' => 'oc_',
  'dbuser' => 'MyDBUser',
  'dbpassword' => 'OhNoItsAPassword',
  'installed' => true,
  'maintenance' => true,
  'app_install_overwrite' =>
  array (
    0 => 'apporder',
    1 => 'files_mindmap',
  ),
  'enable_previews' => true,
  'enabledPreviewProviders' =>
  array (
    0 => 'OC\\Preview\\Movie',
    1 => 'OC\\Preview\\PNG',
    2 => 'OC\\Preview\\JPEG',
    3 => 'OC\\Preview\\GIF',
    4 => 'OC\\Preview\\BMP',
    5 => 'OC\\Preview\\XBitmap',
    6 => 'OC\\Preview\\MP3',
    7 => 'OC\\Preview\\MP4',
    8 => 'OC\\Preview\\TXT',
    9 => 'OC\\Preview\\MarkDown',
    10 => 'OC\\Preview\\PDF',
  ),
  'updater.secret' => 'PlzUpdateMySecret',
  'theme' => '',
  'loglevel' => 2,
);

**/var/log/apache2/error.log**:

[Wed Oct 11 00:05:26.568726 2023] [ssl:warn] [pid 7794] AH01906: 127.0.1.1:443:0 server certificate is a CA certificate (BasicConstraints: CA == TRUE !?)
[Wed Oct 11 00:05:26.568807 2023] [ssl:warn] [pid 7794] AH01909: 127.0.1.1:443:0 server certificate does NOT include an ID which matches the server name
[Wed Oct 11 00:05:26.575092 2023] [mpm_prefork:notice] [pid 7794] AH00163: Apache/2.4.29 (Ubuntu) OpenSSL/1.1.1 configured -- resuming normal operations
[Wed Oct 11 00:05:26.575122 2023] [core:notice] [pid 7794] AH00094: Command line: '/usr/sbin/apache2'
[Wed Oct 11 10:54:44.994736 2023] [php:error] [pid 12651] [client 143.244.54.120:58279] script '/var/www/html/remote.php' not found or unable to stat
[Wed Oct 11 10:54:45.817919 2023] [php:error] [pid 12614] [client 143.244.54.120:58280] script '/var/www/html/remote.php' not found or unable to stat
[Wed Oct 11 10:54:52.986788 2023] [php:error] [pid 16765] [client 143.244.54.120:58286] script '/var/www/html/remote.php' not found or unable to stat
[Wed Oct 11 10:54:53.640917 2023] [php:error] [pid 307] [client 143.244.54.120:58281] script '/var/www/html/remote.php' not found or unable to stat
[Wed Oct 11 10:57:32.835426 2023] [php:notice] [pid 12734] [client 143.244.54.120:58317] PHP Notice:  rename(): Write of 370 bytes failed with errno=14 Bad address in /var/www/nextcloud/updater/index.php on li$[Wed Oct 11 10:57:42.301861 2023] [php:warn] [pid 12734] [client 143.244.54.120:58317] PHP Warning:  rename(/mnt/NextCloudDrive/nextcloud/data/updater-ocxspvykekrd/downloads/nextcloud/core/templates/success.ph$[Wed Oct 11 10:57:42.361412 2023] [php:warn] [pid 12734] [client 143.244.54.120:58317] PHP Warning:  fopen(/mnt/NextCloudDrive/nextcloud/data/updater.log): Failed to open stream: Read-only file system in /var/$[Wed Oct 11 10:57:42.361494 2023] [php:warn] [pid 12734] [client 143.244.54.120:58317] PHP Warning:  fopen(/mnt/NextCloudDrive/nextcloud/data/updater.log): Failed to open stream: Read-only file system in /var/$[Wed Oct 11 10:57:42.361564 2023] [php:warn] [pid 12734] [client 143.244.54.120:58317] PHP Warning:  fopen(/mnt/NextCloudDrive/nextcloud/data/updater.log): Failed to open stream: Read-only file system in /var/$[Wed Oct 11 10:57:42.361610 2023] [php:warn] [pid 12734] [client 143.244.54.120:58317] PHP Warning:  unlink(/mnt/NextCloudDrive/nextcloud/data/updater-ocxspvykekrd/.step): Read-only file system in /var/www/nex$[Wed Oct 11 10:57:42.361660 2023] [php:error] [pid 12734] [client 143.244.54.120:58317] PHP Fatal error:  Uncaught Exception: Could not delete .step in /var/www/nextcloud/updater/index.php:1115\nStack trace:\n$[Wed Oct 11 10:58:05.035680 2023] [php:warn] [pid 31701] [client 143.244.54.120:58392] PHP Warning:  fopen(/mnt/NextCloudDrive/nextcloud/data/updater.log): Failed to open stream: No such file or directory in /$[Wed Oct 11 10:58:11.439305 2023] [php:warn] [pid 12651] [client 143.244.54.120:58396] PHP Warning:  fopen(/mnt/NextCloudDrive/nextcloud/data/updater.log): Failed to open stream: No such file or directory in /$[Wed Oct 11 10:58:12.670566 2023] [php:warn] [pid 12781] [client 143.244.54.120:58397] PHP Warning:  fopen(/mnt/NextCloudDrive/nextcloud/data/updater.log): Failed to open stream: No such file or directory in /$[Wed Oct 11 11:00:20.670456 2023] [php:warn] [pid 12867] [client 143.244.54.120:58484] PHP Warning:  fopen(/mnt/NextCloudDrive/nextcloud/data/updater.log): Failed to open stream: No such file or directory in /$[Wed Oct 11 11:00:21.898732 2023] [php:warn] [pid 31701] [client 143.244.54.120:58487] PHP Warning:  fopen(/mnt/NextCloudDrive/nextcloud/data/updater.log): Failed to open stream: No such file or directory in /$[Wed Oct 11 11:00:24.355589 2023] [php:warn] [pid 12651] [client 143.244.54.120:58491] PHP Warning:  fopen(/mnt/NextCloudDrive/nextcloud/data/updater.log): Failed to open stream: No such file or directory in /$[Wed Oct 11 11:00:25.484906 2023] [php:warn] [pid 12781] [client 143.244.54.120:58493] PHP Warning:  fopen(/mnt/NextCloudDrive/nextcloud/data/updater.log): Failed to open stream: No such file or directory in /$[Wed Oct 11 11:13:17.425274 2023] [mpm_prefork:notice] [pid 7794] AH00169: caught SIGTERM, shutting down
[Wed Oct 11 11:16:29.921493 2023] [ssl:warn] [pid 7169] AH01906: 127.0.1.1:443:0 server certificate is a CA certificate (BasicConstraints: CA == TRUE !?)
[Wed Oct 11 11:16:29.940120 2023] [ssl:warn] [pid 7169] AH01909: 127.0.1.1:443:0 server certificate does NOT include an ID which matches the server name
[Wed Oct 11 11:16:31.975125 2023] [ssl:warn] [pid 7784] AH01906: 127.0.1.1:443:0 server certificate is a CA certificate (BasicConstraints: CA == TRUE !?)
[Wed Oct 11 11:16:31.975190 2023] [ssl:warn] [pid 7784] AH01909: 127.0.1.1:443:0 server certificate does NOT include an ID which matches the server name
[Wed Oct 11 11:16:32.004039 2023] [mpm_prefork:notice] [pid 7784] AH00163: Apache/2.4.29 (Ubuntu) OpenSSL/1.1.1 configured -- resuming normal operations
[Wed Oct 11 11:16:32.004162 2023] [core:notice] [pid 7784] AH00094: Command line: '/usr/sbin/apache2'

nextcloud.log in /var/www/

{"reqId":"GqECaGsyHhxUAPSEd1Oj","level":2,"time":"2023-10-11T08:55:11+00:00","remoteAddr":"143.244.54.120","user":"User","app":"no app in context","method":"GET","url":"/nextcloud/index.php/$

{"reqId":"GqECaGsyHhxUAPSEd1Oj","level":3,"time":"2023-10-11T08:55:11+00:00","remoteAddr":"143.244.54.120","user":"User","app":"onlyoffice","method":"GET","url":"/nextcloud/index.php/core/pr$

{"reqId":"87jaQEDbw6MeEN6LzWT5","level":2,"time":"2023-10-11T08:55:12+00:00","remoteAddr":"143.244.54.120","user":"User","app":"no app in context","method":"PROPFIND","url":"/nextcloud/remot$

{"reqId":"B8H8MKolhkONMbh7iiId","level":2,"time":"2023-10-11T08:55:12+00:00","remoteAddr":"143.244.54.120","user":"User","app":"no app in context","method":"GET","url":"/nextcloud/ocs/v2.php$

{"reqId":"uWo8adJ4Tc2A2ebibIIA","level":2,"time":"2023-10-11T08:55:12+00:00","remoteAddr":"143.244.54.120","user":"User","app":"no app in context","method":"GET","url":"/nextcloud/index.php/$

{"reqId":"tiNzs03PmgHX6vsYH4ke","level":2,"time":"2023-10-11T08:55:12+00:00","remoteAddr":"143.244.54.120","user":"User","app":"no app in context","method":"GET","url":"/nextcloud/index.php/$

{"reqId":"o4YacKnZN1wlL1iKJbCU","level":2,"time":"2023-10-11T08:55:25+00:00","remoteAddr":"143.244.54.120","user":"User","app":"no app in context","method":"PROPFIND","url":"/nextcloud/remot$

{"reqId":"TzeFRm0BXw98U4Hs9MYp","level":2,"time":"2023-10-11T08:55:25+00:00","remoteAddr":"143.244.54.120","user":"User","app":"no app in context","method":"GET","url":"/nextcloud/ocs/v2.php$

{"reqId":"Jm8t1MrnuBZS1YsPLMZN","level":2,"time":"2023-10-11T08:55:25+00:00","remoteAddr":"143.244.54.120","user":"User","app":"no app in context","method":"GET","url":"/nextcloud/ocs/v2.php$

{"reqId":"8YHas2ffGVBKThXxuRpc","level":2,"time":"2023-10-11T08:55:27+00:00","remoteAddr":"143.244.54.120","user":"User","app":"no app in context","method":"PUT","url":"/nextcloud/remote.php$

{"reqId":"tpEHHFasWXZvbQUcCycn","level":2,"time":"2023-10-11T08:55:28+00:00","remoteAddr":"143.244.54.120","user":"User","app":"no app in context","method":"PROPFIND","url":"/nextcloud/remot$

{"reqId":"9UUUij1IITxVaMBaFjxu","level":2,"time":"2023-10-11T08:55:28+00:00","remoteAddr":"143.244.54.120","user":"User","app":"no app in context","method":"PROPFIND","url":"/nextcloud/remot$

{"reqId":"iPViahjiwiw30sXqWslf","level":2,"time":"2023-10-11T08:55:28+00:00","remoteAddr":"143.244.54.120","user":"User","app":"no app in context","method":"PROPFIND","url":"/nextcloud/remot$

{"reqId":"dgl17TZNGXKdJEtTHSp2","level":2,"time":"2023-10-11T08:55:31+00:00","remoteAddr":"143.244.54.120","user":"User","app":"no app in context","method":"GET","url":"/nextcloud/index.php/$

{"reqId":"F8adkbSOyH44lTb3l2eg","level":2,"time":"2023-10-11T08:55:32+00:00","remoteAddr":"143.244.54.120","user":"User","app":"no app in context","method":"GET","url":"/nextcloud/ocs/v2.php$

{"reqId":"qfITTxIhul09RijDFStg","level":2,"time":"2023-10-11T08:55:37+00:00","remoteAddr":"143.244.54.120","user":"User","app":"no app in context","method":"GET","url":"/nextcloud/index.php/$

{"reqId":"Lw61wuOuadxQKMPq5swB","level":2,"time":"2023-10-11T08:55:39+00:00","remoteAddr":"143.244.54.120","user":"User","app":"no app in context","method":"GET","url":"/nextcloud/ocs/v2.php$

{"reqId":"9n6ZVlOW7lkW66eG62nN","level":2,"time":"2023-10-11T08:55:39+00:00","remoteAddr":"143.244.54.120","user":"User","app":"no app in context","method":"GET","url":"/nextcloud/ocs/v2.php$

{"reqId":"wYTkOb3AljWEi1g3APs0","level":2,"time":"2023-10-11T08:55:39+00:00","remoteAddr":"143.244.54.120","user":"User","app":"no app in context","method":"GET","url":"/nextcloud/ocs/v2.php$

{"reqId":"iFH0cqq7FEh9uiK58v5W","level":2,"time":"2023-10-11T08:55:39+00:00","remoteAddr":"143.244.54.120","user":"User","app":"no app in context","method":"PROPFIND","url":"/nextcloud/remot$

{"reqId":"Ca8MxknZoslyZHs094vq","level":2,"time":"2023-10-11T08:55:39+00:00","remoteAddr":"143.244.54.120","user":"User","app":"no app in context","method":"PUT","url":"/nextcloud/ocs/v2.php$

{"reqId":"tGSPXMdEy5cPI3snuxZ5","level":2,"time":"2023-10-11T08:55:39+00:00","remoteAddr":"143.244.54.120","user":"User","app":"no app in context","method":"GET","url":"/nextcloud/index.php/$

{"reqId":"WO2JY4uagskvDDLX65BO","level":2,"time":"2023-10-11T08:55:39+00:00","remoteAddr":"143.244.54.120","user":"User","app":"no app in context","method":"GET","url":"/nextcloud/ocm-provid$

{"reqId":"jfdIZXM6rzrRzeu790t9","level":2,"time":"2023-10-11T08:55:39+00:00","remoteAddr":"143.244.54.120","user":"User","app":"no app in context","method":"GET","url":"/nextcloud/index.php/$

{"reqId":"ZYXdRAEAL07Ba7L415fi","level":2,"time":"2023-10-11T08:55:39+00:00","remoteAddr":"143.244.54.120","user":"User","app":"no app in context","method":"GET","url":"/nextcloud/ocs-provid$

{"reqId":"TobPzaAm8UMETsWKfbn7","level":2,"time":"2023-10-11T08:55:39+00:00","remoteAddr":"143.244.54.120","user":"User","app":"no app in context","method":"GET","url":"/nextcloud/index.php/$

{"reqId":"wKC52QojtSWjVjse4I7q","level":2,"time":"2023-10-11T08:55:39+00:00","remoteAddr":"143.244.54.120","user":"User","app":"no app in context","method":"GET","url":"/nextcloud/ocs/v2.php$

{"reqId":"KRR8PlxELSOEhldkUhXd","level":2,"time":"2023-10-11T08:55:40+00:00","remoteAddr":"143.244.54.120","user":"User","app":"no app in context","method":"GET","url":"/nextcloud/ocs/v2.php$

{"reqId":"QvWXH4rle1DG0hZcHHgP","level":2,"time":"2023-10-11T08:55:40+00:00","remoteAddr":"143.244.54.120","user":"--","app":"no app in context","method":"GET","url":"/nextcloud/index.php/a$

{"reqId":"5A7bBu6T7m5GoJOT0gDo","level":2,"time":"2023-10-11T08:55:40+00:00","remoteAddr":"143.244.54.120","user":"User","app":"no app in context","method":"GET","url":"/nextcloud/index.php/$

{"reqId":"AR53M5J8x8Y1uf5UoFS4","level":2,"time":"2023-10-11T08:55:47+00:00","remoteAddr":"143.244.54.120","user":"User","app":"no app in context","method":"GET","url":"/nextcloud/index.php/$

{"reqId":"5qvLpzeHwIpNmiLjVFD1","level":2,"time":"2023-10-11T08:55:55+00:00","remoteAddr":"143.244.54.120","user":"User","app":"no app in context","method":"PROPFIND","url":"/nextcloud/remot$

{"reqId":"9zXT3NZyiDHmmju2p4pF","level":2,"time":"2023-10-11T08:55:55+00:00","remoteAddr":"143.244.54.120","user":"User","app":"no app in context","method":"PROPFIND","url":"/nextcloud/remot$

{"reqId":"t0trEYL00OzHTRNlJ2Aj","level":2,"time":"2023-10-11T08:55:55+00:00","remoteAddr":"143.244.54.120","user":"User","app":"no app in context","method":"PROPFIND","url":"/nextcloud/remot$

{"reqId":"WucUT6Xmzsgcuo2gjk1f","level":2,"time":"2023-10-11T08:55:56+00:00","remoteAddr":"143.244.54.120","user":"User","app":"no app in context","method":"PROPFIND","url":"/nextcloud/remot$

{"reqId":"lZkVfWhwmDYjD9VplkOy","level":2,"time":"2023-10-11T08:55:56+00:00","remoteAddr":"143.244.54.120","user":"User","app":"no app in context","method":"PROPFIND","url":"/nextcloud/remot$

{"reqId":"gbzGsko6yaXTJxtjHVEi","level":2,"time":"2023-10-11T08:55:57+00:00","remoteAddr":"143.244.54.120","user":"User","app":"no app in context","method":"PROPFIND","url":"/nextcloud/remot$

{"reqId":"KHmSZTi1SzuSyVMues48","level":2,"time":"2023-10-11T08:56:25+00:00","remoteAddr":"143.244.54.120","user":"User","app":"no app in context","method":"GET","url":"/nextcloud/ocs/v2.php$

{"reqId":"ZZSQ695GnYpiRweAjYb9","level":2,"time":"2023-10-11T08:56:25+00:00","remoteAddr":"143.244.54.120","user":"User","app":"no app in context","method":"GET","url":"/nextcloud/ocs/v2.php$

{"reqId":"zTKrPpFhf6qZLm5iCqhs","level":2,"time":"2023-10-11T08:56:44+00:00","remoteAddr":"143.244.54.120","user":"User","app":"no app in context","method":"PROPFIND","url":"/nextcloud/remot$

{"reqId":"lOxNzTHSyPrX4LtG7pxh","level":2,"time":"2023-10-11T08:56:55+00:00","remoteAddr":"143.244.54.120","user":"User","app":"no app in context","method":"PROPFIND","url":"/nextcloud/remot$

updater.log PasteBin link

ernolf · October 12, 2023, 8:33pm

Try to run the update from the console:

(adapt webserver-user and nextcloud installation path according to your environment)

sudu -u www-data php -f /var/www/nextcloud/updater/updater.phar

Much luck,
ernolf

jtr · October 13, 2023, 1:18pm

Okay, looking at your updater.log it abruptly cuts off (here are the last couple lines):

2023-10-11T10:56:45+0200 uONH01gN1t [info] startStep("6")
2023-10-11T10:56:45+0200 uONH01gN1t [info] extractDownload()
2023-10-11T10:56:45+0200 uONH01gN1t [info] storage location: /mnt/NextCloudDrive/nextcloud/data/updater-ocxspvykekrd/downloads/
^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^

The extraction of the new version gets put into /mnt/NextCloudDrive/nextcloud/data/updater-ocxspvykekrd/downloads/ initially. The log cuts off right where the extraction (from the downloaded zip file) occurs. Any chance your filesystem (/mnt/NextCloudDrive) filled up during this transaction?

These log entries (below) are are particularly notable. Based on their timestamp, they occurred just after the updater.log you provided:

[Wed Oct 11 10:57:32.835426 2023] [php:notice] [pid 12734] [client 143.244.54.120:58317] PHP Notice:  rename(): Write of 370 bytes failed with errno=14 Bad address in /var/www/nextcloud/updater/index.php on li$
[Wed Oct 11 10:57:42.301861 2023] [php:warn] [pid 12734] [client 143.244.54.120:58317] PHP Warning:  rename(/mnt/NextCloudDrive/nextcloud/data/updater-ocxspvykekrd/downloads/nextcloud/core/templates/success.ph$
[Wed Oct 11 10:57:42.361412 2023] [php:warn] [pid 12734] [client 143.244.54.120:58317] PHP Warning:  fopen(/mnt/NextCloudDrive/nextcloud/data/updater.log): Failed to open stream: Read-only file system in /var/$
[Wed Oct 11 10:57:42.361494 2023] [php:warn] [pid 12734] [client 143.244.54.120:58317] PHP Warning:  fopen(/mnt/NextCloudDrive/nextcloud/data/updater.log): Failed to open stream: Read-only file system in /var/$
[Wed Oct 11 10:57:42.361564 2023] [php:warn] [pid 12734] [client 143.244.54.120:58317] PHP Warning:  fopen(/mnt/NextCloudDrive/nextcloud/data/updater.log): Failed to open stream: Read-only file system in /var/$
[Wed Oct 11 10:57:42.361610 2023] [php:warn] [pid 12734] [client 143.244.54.120:58317] PHP Warning:  unlink(/mnt/NextCloudDrive/nextcloud/data/updater-ocxspvykekrd/.step): Read-only file system in /var/www/nex$
[Wed Oct 11 10:57:42.361660 2023] [php:error] [pid 12734] [client 143.244.54.120:58317] PHP Fatal error:  Uncaught Exception: Could not delete .step in /var/www/nextcloud/updater/index.php:1115\nStack trace:\n$
[Wed Oct 11 10:58:05.035680 2023] [php:warn] [pid 31701] [client 143.244.54.120:58392] PHP Warning:  fopen(/mnt/NextCloudDrive/nextcloud/data/updater.log): Failed to open stream: No such file or directory in /$
[Wed Oct 11 10:58:11.439305 2023] [php:warn] [pid 12651] [client 143.244.54.120:58396] PHP Warning:  fopen(/mnt/NextCloudDrive/nextcloud/data/updater.log): Failed to open stream: No such file or directory in /$
[Wed Oct 11 10:58:12.670566 2023] [php:warn] [pid 12781] [client 143.244.54.120:58397] PHP Warning:  fopen(/mnt/NextCloudDrive/nextcloud/data/updater.log): Failed to open stream: No such file or directory in /$
[Wed Oct 11 11:00:20.670456 2023] [php:warn] [pid 12867] [client 143.244.54.120:58484] PHP Warning:  fopen(/mnt/NextCloudDrive/nextcloud/data/updater.log): Failed to open stream: No such file or directory in /$
[Wed Oct 11 11:00:21.898732 2023] [php:warn] [pid 31701] [client 143.244.54.120:58487] PHP Warning:  fopen(/mnt/NextCloudDrive/nextcloud/data/updater.log): Failed to open stream: No such file or directory in /$
[Wed Oct 11 11:00:24.355589 2023] [php:warn] [pid 12651] [client 143.244.54.120:58491] PHP Warning:  fopen(/mnt/NextCloudDrive/nextcloud/data/updater.log): Failed to open stream: No such file or directory in /$
[Wed Oct 11 11:00:25.484906 2023] [php:warn] [pid 12781] [client 143.244.54.120:58493] PHP Warning:  fopen(/mnt/NextCloudDrive/nextcloud/data/updater.log): Failed to open stream: No such file or directory in /$
[Wed Oct 11 11:13:17.425274 2023] [mpm_prefork:notice] [pid 7794] AH00169: caught SIGTERM, shutting down

I’m surprised the updater even got past step 2 (checkWritePermissions) or that you even have an updater.log. They suggest something went wrong with your server’s underlying filesystem (maybe it went read-only for reason unknown reason) during the update run (specifically at, or just after, extraction time).

Has this installation been successfully updated before? If so, has anything changed with the underlying filesystem/OS layout/etc since the last update?

Can you check your OS kernel messages (e.g. the last screenful or so of output from dmesg)? Look for filesystem/storage errors/warnings/etc.

NextMeIsOnline · October 17, 2023, 12:55pm

I have tried to follow the suggestions, but none worked so far. Below are the results.

This is the terminal output when running the above command

Nextcloud Updater - version: v26.0.0beta2-9-g64e2e4c dirty

Step 10 is currently in process. Please call this command later.

Yes, I have successfully updated from 26.0.0.1 to 26.0.0.3 using the exact same update method. There have been no changes. None to the filesystem, none to the OS layout. The server just runs 24/7 without any other input from me.

Can you check your OS kernel messages (e.g. the last screenful or so of output from dmesg )? Look for filesystem/storage errors/warnings/etc.

dmesg log

[530105.150637] IPv6: ADDRCONF(NETDEV_CHANGE): wlan0: link becomes ready
[530105.244683] wlan0: Limiting TX power to 23 (23 - 0) dBm as advertised by bc:30:d9:7d:30:1f
[530695.546298] tegra-i2c 7000c000.i2c: no acknowledge from address 0x50
[530695.553249] tegra-i2c 7000c400.i2c: no acknowledge from address 0x50
[530716.436553] sd 1:0:0:0: [sdb] tag#0 uas_eh_abort_handler 0 uas-tag 1 inflight: CMD IN
[530716.436561] sd 1:0:0:0: [sdb] tag#0 CDB: opcode=0x88 88 00 00 00 00 01 2b 04 4e f8 00 00 00 08 00 00
[530716.436778] scsi host1: uas_eh_bus_reset_handler start
[530716.517108] usb 2-1.4: reset SuperSpeed USB device number 4 using tegra-xusb
[530716.539612] scsi host1: uas_eh_bus_reset_handler success
[530718.452518] sd 1:0:0:0: [sdb] tag#0 uas_eh_abort_handler 0 uas-tag 1 inflight: CMD IN
[530718.452526] sd 1:0:0:0: [sdb] tag#0 CDB: opcode=0x88 88 00 00 00 00 01 2b 04 4e f8 00 00 00 08 00 00
[530718.452739] scsi host1: uas_eh_bus_reset_handler start
[530718.533056] usb 2-1.4: reset SuperSpeed USB device number 4 using tegra-xusb
[530718.555579] scsi host1: uas_eh_bus_reset_handler success
[530720.468480] sd 1:0:0:0: [sdb] tag#0 uas_eh_abort_handler 0 uas-tag 1 inflight: CMD IN
[530720.468489] sd 1:0:0:0: [sdb] tag#0 CDB: opcode=0x88 88 00 00 00 00 01 2b 04 4e f8 00 00 00 08 00 00
[530720.468699] scsi host1: uas_eh_bus_reset_handler start
[530720.549029] usb 2-1.4: reset SuperSpeed USB device number 4 using tegra-xusb
[530720.571546] scsi host1: uas_eh_bus_reset_handler success

NextMeIsOnline · October 17, 2023, 3:35pm

Update: It works!

Ended up restoring a previous update, and then going for two consecutive updates to get Nextcloud to the newest version. No idea what the issue initially was, but Nextcloud was missing important files like occ, etc.

Below are the commands used:

sudo rsync -Aax /mnt/NextCloudDrive/nextcloud/data/updater-ocfmcwdackrs/backups/nextcloud-26.0.3.2-1697014553/ /var/www/nextcloud/

sudo -u www-data php /var/www/nextcloud/occ maintenance:mode --off

sudo -u www-data php -f /var/www/nextcloud/updater/updater.phar
sudo -u www-data php -f /var/www/nextcloud/updater/updater.phar

sudo service apache2 restart