If the server is offline and then reconnects, the mobile app doesn't seem to recognize new photo and videos

[firesq38]

Twice now I found that if the server was offline or not reachable and I take photos during that time… when the connection gets re-established, then the auto upload doesn’t always detect any new photos or videos and requires manual upload.

Example:

Today the server was offline for a couple hours, in that time one of the iPhones took 10 photos from today.

Once the Server was back online, only 2 of the 10 photos synced. Then I had to manually upload.

Why does it seem to skip files?

It is very frustrating and makes it where I can’t trust it.

If I go out somewhere remote, take 1000 photos and return to a connection then I would expect 1000 photos synced automatically.

So having to check behind it and make sure nothing is missed is not sustainable.

[scubamuc]

Hey @firesq38 welcome to the Nextcloud community

You posted your request in the support category. Unfortunately you ignored the template and a lot of information to help you is missing. Please edit your original post and add all required details like Nextcloud version, webserver type and version, os version, related log file content. Use the support template.

Without additional information the community members cannot help you.

@firesq38

I found that if the server was offline or not reachable

… sounds like you should contact your admin