I was influenced by Thanos. Where is my icon?

Support intro

Sorry to hear you’re facing problems :slightly_frowning_face:

help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.

In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:

example

Or for longer, use three backticks above and below the code snippet:

longer
example
here

Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can :heart:

Nextcloud version (eg, 12.0.2): 15.0.7
Operating system and version (eg, Ubuntu 17.04): Ubuntu 18.04.2
Apache or nginx version (eg, Apache 2.4.25): 2.4.29
PHP version (eg, 7.1): 7.3.5-1

The issue you are facing:
The manager is me alone.
Suddenly some of the icons on the screen disappeared.
Imgur

Is this the first time you’ve seen this error? (Y/N): Y

Steps to replicate it:

  1. Stay

The output of your Nextcloud log in Admin > Logging:

Error	internet_connection_check	GuzzleHttp\Exception\ConnectException: cURL error 7: (see http://curl.haxx.se/libcurl/c/libcurl-errors.html)		2019-05-17T13:15:56+0900
Error	internet_connection_check	GuzzleHttp\Exception\ConnectException: cURL error 7: (see http://curl.haxx.se/libcurl/c/libcurl-errors.html)		2019-05-17T13:12:32+0900
Error	internet_connection_check	GuzzleHttp\Exception\ConnectException: cURL error 7: (see http://curl.haxx.se/libcurl/c/libcurl-errors.html)		2019-05-17T13:12:30+0900
Error	internet_connection_check	GuzzleHttp\Exception\ConnectException: cURL error 7: (see http://curl.haxx.se/libcurl/c/libcurl-errors.html)		2019-05-17T13:05:27+0900
Error	internet_connection_check	GuzzleHttp\Exception\ConnectException: cURL error 7: (see http://curl.haxx.se/libcurl/c/libcurl-errors.html)		2019-05-17T13:05:25+0900
Error	internet_connection_check	GuzzleHttp\Exception\ConnectException: cURL error 7: (see http://curl.haxx.se/libcurl/c/libcurl-errors.html)		2019-05-17T13:05:16+0900
Error	internet_connection_check	GuzzleHttp\Exception\ConnectException: cURL error 7: (see http://curl.haxx.se/libcurl/c/libcurl-errors.html)		2019-05-17T12:59:35+0900
Error	internet_connection_check	GuzzleHttp\Exception\ConnectException: cURL error 7: (see http://curl.haxx.se/libcurl/c/libcurl-errors.html)		2019-05-17T12:59:16+0900
Error	internet_connection_check	GuzzleHttp\Exception\ConnectException: cURL error 7: (see http://curl.haxx.se/libcurl/c/libcurl-errors.html)		2019-05-17T12:56:47+0900
Error	internet_connection_check	GuzzleHttp\Exception\ConnectException: cURL error 7: (see http://curl.haxx.se/libcurl/c/libcurl-errors.html)		2019-05-17T12:56:46+0900
Error	internet_connection_check	GuzzleHttp\Exception\ConnectException: cURL error 7: (see http://curl.haxx.se/libcurl/c/libcurl-errors.html)		2019-05-17T12:56:38+0900
Error	internet_connection_check	GuzzleHttp\Exception\ConnectException: cURL error 7: (see http://curl.haxx.se/libcurl/c/libcurl-errors.html)		2019-05-17T12:56:33+0900
Error	internet_connection_check	GuzzleHttp\Exception\ConnectException: cURL error 7: (see http://curl.haxx.se/libcurl/c/libcurl-errors.html)		2019-05-17T12:54:04+0900
Error	internet_connection_check	GuzzleHttp\Exception\ConnectException: cURL error 7: (see http://curl.haxx.se/libcurl/c/libcurl-errors.html)		2019-05-17T12:53:54+0900
Error	internet_connection_check	GuzzleHttp\Exception\ConnectException: cURL error 7: (see http://curl.haxx.se/libcurl/c/libcurl-errors.html)		2019-05-17T12:51:53+0900
Error	internet_connection_check	GuzzleHttp\Exception\ConnectException: cURL error 7: (see http://curl.haxx.se/libcurl/c/libcurl-errors.html)		2019-05-17T12:51:47+0900
Warning	core	Login failed: '<is me>' (Remote IP: '192.168.0.1')		2019-05-17T12:48:43+0900

The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):

<?php
$CONFIG = array (
  'instanceid' => 'oc2santbbbq8',
  'passwordsalt' => '#######################',
  'secret' => '###################################',
  'trusted_domains' => 
  array (
    0 => 'moderntec.ml:82',
  ),
  'datadirectory' => '/cloud/home',
  'dbtype' => 'mysql',
  'version' => '15.0.7.0',
  'overwrite.cli.url' => 'http://moderntec.ml:82/cloud/',
  'dbname' => 'nextcloud',
  'dbhost' => '127.0.0.1:3306',
  'dbport' => '',
  'dbtableprefix' => 'oc_',
  'mysql.utf8mb4' => false,
  'dbuser' => '###########',
  'dbpassword' => '##################',
  'installed' => true,
  'mail_smtpmode' => 'sendmail',
  'mail_sendmailmode' => 'smtp',
  'mail_from_address' => 'admin',
  'mail_domain' => 'moderntec.kr',
  'memcache.local' => '\\OC\\Memcache\\APCu',
  'maintenance' => false,
  'mail_smtpsecure' => 'ssl',
  'mail_smtpauthtype' => 'LOGIN',
  'theme' => '',
  'loglevel' => 2,
  'updater.release.channel' => 'daily',
);

The output of your Apache/nginx/system log in /var/log/____:
this : http://moderntec.ml:82/cloud/index.php/s/2ZGzKJxDKobWqzf

Hi,

Can you try to just snap the finger (press CTRL + F5) again and see if that helps?

Was there nothing you did before that happened, an update for example?

The update we made was before the problem occurred.
To download the apache log directly, go to the link that I shared and you can see that the icon is not normal…