Support intro
Sorry to hear you’re facing problems 
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can 
Nextcloud version (eg, 12.0.2):
Operating system and version ( [ *** Raspbian*** ] ):
Apache or nginx version ( Apache/2.4.25):
PHP version (eg, 7.1):
Forbidden
You don’t have permission to access /nextcloud/index.php/apps/files/ on this server.
Is this the first time you’ve seen this error? (Y):
Steps to replicate it:
The output of your Nextcloud log in Admin > Logging:
PASTE HERE
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'instanceid' => 'ocml0o81kazo',
'passwordsalt' => 'sToI3/A/BDhl6wLdO7n8hA2niydSbP',
'secret' => 'XiqlsRTYquVURIquJ6kotG7Un/F0q56c6cYh0BRilTONAX+P',
'trusted_domains' =>
array (
0 => '10.10.10.114',
1 => 'muyaad.ddns.net',
),
'datadirectory' => '/mnt/nextcloud/data',
'overwrite.cli.url' => 'https://10.10.10.114/nextcloud',
'dbtype' => 'mysql',
'version' => '14.0.4.2',
'dbname' => 'muyaad',
'dbhost' => 'localhost',
'dbport' => '',
'dbtableprefix' => 'oc_',
'dbuser' => 'muyaad',
'dbpassword' => 'XXXXXXX',
'installed' => true,
'updater.secret' => '$2y$10$bSvyo9MWC6AoM26z1H2m1e2etRUjHd4MiCMVh.0whLelHBEqUFJ8S',
'maintenance' => false,
'theme' => '',
'loglevel' => 2,
);
The output of your Apache/nginx/system log in /var/log/____:
[Tue Dec 18 05:38:03.101574 2018] [authz_core:error] [pid 935] [client 10.10.10.103:51742] AH01630: client denied by server configuration: /mnt/nextcloud/nextcloud
[Tue Dec 18 05:38:05.007324 2018] [authz_core:error] [pid 935] [client 10.10.10.103:51742] AH01630: client denied by server configuration: /mnt/nextcloud/nextcloud
[Tue Dec 18 05:38:35.088338 2018] [authz_core:error] [pid 936] [client 10.10.10.103:51746] AH01630: client denied by server configuration: /mnt/nextcloud/nextcloud
[Tue Dec 18 05:38:36.998251 2018] [authz_core:error] [pid 936] [client 10.10.10.103:51746] AH01630: client denied by server configuration: /mnt/nextcloud/nextcloud
[Tue Dec 18 05:39:07.072531 2018] [authz_core:error] [pid 930] [client 10.10.10.103:51750] AH01630: client denied by server configuration: /mnt/nextcloud/nextcloud
[Tue Dec 18 05:39:08.993688 2018] [authz_core:error] [pid 930] [client 10.10.10.103:51750] AH01630: client denied by server configuration: /mnt/nextcloud/nextcloud
[Tue Dec 18 05:39:39.068826 2018] [authz_core:error] [pid 709] [client 10.10.10.103:51755] AH01630: client denied by server configuration: /mnt/nextcloud/nextcloud
[Tue Dec 18 05:39:40.995428 2018] [authz_core:error] [pid 709] [client 10.10.10.103:51755] AH01630: client denied by server configuration: /mnt/nextcloud/nextcloud
[Tue Dec 18 05:40:11.079954 2018] [authz_core:error] [pid 707] [client 10.10.10.103:51791] AH01630: client denied by server configuration: /mnt/nextcloud/nextcloud
[Tue Dec 18 05:40:12.988456 2018] [authz_core:error] [pid 707] [client 10.10.10.103:51791] AH01630: client denied by server configuration: /mnt/nextcloud/nextcloud