Support intro
Sorry to hear you’re facing problems. 
The community help forum (help.nextcloud.com) is for home and non-enterprise users. Support is provided by other community members on a best effort / “as available” basis. All of those responding are volunteering their time to help you.
If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.
Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. 
The Basics
- Nextcloud Server version (e.g., 29.x.x):
30.0.17
- Operating system and version (e.g., Ubuntu 24.04):
Debian11.5
- Web server and version (e.g, Apache 2.4.25):
Apache2.4.54
- Reverse proxy and version _(e.g. nginx 1.27.2)
-
- PHP version (e.g, 8.3):
8.3.19
- Is this the first time you’ve seen this error? (Yes / No):
No
- When did this problem seem to first start?
1 month ago
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
-
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
No
Summary of the issue you are facing:
I open photo from folder, click next but the photo doesn’t change to next, it is the same photo. Button “next photo” doesn’t work. The same problem I have with slide show - always the same photo.
Steps to replicate it (hint: details matter!):
-
Open folder with photos
-
Open photo
-
Click next
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
192.168.10.61 - - [08/Nov/2025:23:14:40 +0100] "PROPFIND /remote.php/dav/calendars/boski/ HTTP/1.1" 207 4215 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/141.0.0.0 Safari/537.36"
192.168.10.61 - - [08/Nov/2025:23:14:40 +0100] "GET /ocs/v2.php/apps/notifications/api/v2/notifications HTTP/1.1" 304 1392 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/141.0.0.0 Safari/537.36"
192.168.10.61 - - [08/Nov/2025:23:14:40 +0100] "GET /ocs/v2.php/apps/notifications/api/v2/notifications HTTP/1.1" 304 3288 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/141.0.0.0 Safari/537.36"
192.168.10.61 - - [08/Nov/2025:23:14:40 +0100] "GET /ocs/v2.php/apps/notifications/api/v2/notifications HTTP/1.1" 304 3288 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/141.0.0.0 Safari/537.36"
192.168.10.61 - - [08/Nov/2025:23:15:07 +0100] "GET /index.php/apps/files/api/v1/stats HTTP/1.1" 200 1620 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/141.0.0.0 Safari/537.36"
192.168.10.61 - - [08/Nov/2025:23:15:40 +0100] "PUT /ocs/v2.php/apps/user_status/api/v1/heartbeat?format=json HTTP/1.1" 200 1550 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/141.0.0.0 Safari/537.36"
192.168.10.61 - - [08/Nov/2025:23:15:40 +0100] "PROPFIND /remote.php/dav/calendars/boski/ HTTP/1.1" 207 4215 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/141.0.0.0 Safari/537.36"
192.168.10.61 - - [08/Nov/2025:23:15:40 +0100] "GET /ocs/v2.php/apps/notifications/api/v2/notifications HTTP/1.1" 304 3288 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/141.0.0.0 Safari/537.36"
192.168.10.61 - - [08/Nov/2025:23:15:40 +0100] "GET /ocs/v2.php/apps/notifications/api/v2/notifications HTTP/1.1" 304 3288 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/141.0.0.0 Safari/537.36"
192.168.10.61 - - [08/Nov/2025:23:15:40 +0100] "GET /ocs/v2.php/apps/notifications/api/v2/notifications HTTP/1.1" 304 1392 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/141.0.0.0 Safari/537.36"
192.168.10.61 - - [08/Nov/2025:23:16:40 +0100] "PUT /ocs/v2.php/apps/user_status/api/v1/heartbeat?format=json HTTP/1.1" 200 3446 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/141.0.0.0 Safari/537.36"
192.168.10.61 - - [08/Nov/2025:23:16:40 +0100] "PROPFIND /remote.php/dav/calendars/boski/ HTTP/1.1" 207 6111 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/141.0.0.0 Safari/537.36"
192.168.10.61 - - [08/Nov/2025:23:16:40 +0100] "GET /ocs/v2.php/apps/notifications/api/v2/notifications HTTP/1.1" 304 3290 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/141.0.0.0 Safari/537.36"
192.168.10.61 - - [08/Nov/2025:23:16:40 +0100] "GET /ocs/v2.php/apps/notifications/api/v2/notifications HTTP/1.1" 304 1394 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/141.0.0.0 Safari/537.36"
192.168.10.61 - - [08/Nov/2025:23:16:40 +0100] "GET /ocs/v2.php/apps/notifications/api/v2/notifications HTTP/1.1" 304 1394 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/141.0.0.0 Safari/537.36"
192.168.10.61 - - [08/Nov/2025:23:16:52 +0100] "PUT /ocs/v2.php/apps/user_status/api/v1/heartbeat?format=json HTTP/1.1" 200 1550 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/141.0.0.0 Safari/537.36"
192.168.10.61 - - [08/Nov/2025:23:16:53 +0100] "GET /index.php/apps/files/files/1080653?dir=/ALBUMY/Agnieszka/1%20Rocznica&editing=false&openfile=true HTTP/1.1" 200 13545 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/141.0.0.0 Safari/537.36"
192.168.10.61 - - [08/Nov/2025:23:16:54 +0100] "GET /index.php/apps/ownpad/ajax/v1.0/getconfig HTTP/1.1" 200 1481 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/141.0.0.0 Safari/537.36"
192.168.10.61 - - [08/Nov/2025:23:16:54 +0100] "REPORT /remote.php/dav/files/boski/ HTTP/1.1" 207 3090 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/141.0.0.0 Safari/537.36"
192.168.10.61 - - [08/Nov/2025:23:16:54 +0100] "GET /ocs/v2.php/apps/files/api/v1/folder-tree?path=%2F&depth=1 HTTP/1.1" 200 1792 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/141.0.0.0 Safari/537.36"
192.168.10.61 - - [08/Nov/2025:23:16:54 +0100] "PROPFIND /remote.php/dav/files/boski/ALBUMY/Agnieszka/1%20Rocznica/ HTTP/1.1" 207 3041 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/141.0.0.0 Safari/537.36"
192.168.10.61 - - [08/Nov/2025:23:16:55 +0100] "GET /ocs/v2.php/apps/user_status/api/v1/user_status HTTP/1.1" 200 996 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/141.0.0.0 Safari/537.36"
192.168.10.61 - - [08/Nov/2025:23:16:55 +0100] "PUT /ocs/v2.php/apps/user_status/api/v1/heartbeat?format=json HTTP/1.1" 200 996 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/141.0.0.0 Safari/537.36"
192.168.10.61 - - [08/Nov/2025:23:16:55 +0100] "PROPFIND /remote.php/dav/files/boski/ALBUMY/Agnieszka/1%20Rocznica/IMG_20200616_185014_Bokeh.jpg HTTP/1.1" 207 2153 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/141.0.0.0 Safari/537.36"
192.168.10.61 - - [08/Nov/2025:23:16:55 +0100] "GET /index.php/apps/files/api/v1/views HTTP/1.1" 200 1525 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/141.0.0.0 Safari/537.36"
192.168.10.61 - - [08/Nov/2025:23:16:55 +0100] "GET /index.php/apps/recommendations/api/recommendations HTTP/1.1" 200 1662 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/141.0.0.0 Safari/537.36"
192.168.10.61 - - [08/Nov/2025:23:16:55 +0100] "GET /dist/702-702.js?v=7e1a0965ec8ee812b7ab HTTP/1.1" 200 52048 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/141.0.0.0 Safari/537.36"
192.168.10.61 - - [08/Nov/2025:23:16:55 +0100] "GET /core/img/loading.gif HTTP/1.1" 200 4922 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/141.0.0.0 Safari/537.36"
192.168.10.61 - - [08/Nov/2025:23:16:55 +0100] "GET /dist/7462-7462.js?v=a2f4e1fe751ea6f87e00 HTTP/1.1" 200 5794 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/141.0.0.0 Safari/537.36"
192.168.10.61 - - [08/Nov/2025:23:16:55 +0100] "GET /dist/8057-8057.js?v=2c8f7e35c56e047ba73f HTTP/1.1" 200 2050 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/141.0.0.0 Safari/537.36"
192.168.10.61 - - [08/Nov/2025:23:16:55 +0100] "GET /ocs/v2.php/apps/activity/api/v2/activity/filter?format=json&object_type=files&object_id=1080653 HTTP/1.1" 304 837 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/141.0.0.0 Safari/537.36"
192.168.10.61 - - [08/Nov/2025:23:16:56 +0100] "PROPFIND /remote.php/dav/files/boski/ALBUMY/Agnieszka/1%20Rocznica/IMG_20200616_185014_Bokeh.jpg HTTP/1.1" 207 1608 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/141.0.0.0 Safari/537.36"
192.168.10.61 - - [08/Nov/2025:23:16:55 +0100] "PROPFIND /remote.php/dav/versions/boski/versions/1080653/ HTTP/1.1" 207 1768 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/141.0.0.0 Safari/537.36"
192.168.10.61 - - [08/Nov/2025:23:16:55 +0100] "GET /index.php/apps/metadata/get?source=%2FALBUMY%2FAgnieszka%2F1%20Rocznica%2FIMG_20200616_185014_Bokeh.jpg HTTP/1.1" 200 1107 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/141.0.0.0 Safari/537.36"
192.168.10.61 - - [08/Nov/2025:23:16:56 +0100] "GET /index.php/core/preview?fileId=8302088&x=250&y=250 HTTP/1.1" 500 3448 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/141.0.0.0 Safari/537.36"
192.168.10.61 - - [08/Nov/2025:23:16:55 +0100] "GET /ocs/v2.php/apps/spreed/api/v1/file/1080653 HTTP/1.1" 200 942 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/141.0.0.0 Safari/537.36"
192.168.10.61 - - [08/Nov/2025:23:16:56 +0100] "REPORT /remote.php/dav/comments/files/1080653 HTTP/1.1" 207 780 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/141.0.0.0 Safari/537.36"
192.168.10.61 - - [08/Nov/2025:23:16:56 +0100] "GET /ocs/v2.php/apps/spreed/api/v1/file/1080653 HTTP/1.1" 200 942 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/141.0.0.0 Safari/537.36"
192.168.10.61 - - [08/Nov/2025:23:16:55 +0100] "GET /ocs/v2.php/apps/notifications/api/v2/notifications HTTP/1.1" 200 2208 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/141.0.0.0 Safari/537.36"
192.168.10.61 - - [08/Nov/2025:23:16:56 +0100] "GET /ocs/v2.php/apps/related_resources/related/files?itemId=1080653&resourceType=&limit=0&format=json HTTP/1.1" 200 927 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/141.0.0.0 Safari/537.36"
192.168.10.61 - - [08/Nov/2025:23:16:56 +0100] "GET /ocs/v2.php/apps/files_sharing/api/v1/shares?format=json&path=%2FALBUMY%2FAgnieszka%2F1+Rocznica%2FIMG_20200616_185014_Bokeh.jpg&reshares=true HTTP/1.1" 200 927 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/141.0.0.0 Safari/537.36"
192.168.10.61 - - [08/Nov/2025:23:16:56 +0100] "GET /ocs/v2.php/apps/files_sharing/api/v1/shares?format=json&path=%2FALBUMY%2FAgnieszka%2F1+Rocznica%2FIMG_20200616_185014_Bokeh.jpg&shared_with_me=true HTTP/1.1" 200 927 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/141.0.0.0 Safari/537.36"
192.168.10.61 - - [08/Nov/2025:23:16:56 +0100] "GET /dist/5528-5528.js?v=a935886314d31c65a501 HTTP/1.1" 200 853 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/141.0.0.0 Safari/537.36"
192.168.10.61 - - [08/Nov/2025:23:16:56 +0100] "GET /ocs/v2.php/apps/user_status/api/v1/statuses/boski HTTP/1.1" 200 967 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/141.0.0.0 Safari/537.36"
192.168.10.61 - - [08/Nov/2025:23:16:56 +0100] "GET /ocs/v2.php/apps/related_resources/related/files?itemId=1080653&resourceType=&limit=0&format=json HTTP/1.1" 200 927 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/141.0.0.0 Safari/537.36"
192.168.10.61 - - [08/Nov/2025:23:16:56 +0100] "GET /ocs/v2.php/apps/files_sharing/api/v1/sharees_recommended?format=json&itemType=file HTTP/1.1" 200 1130 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/141.0.0.0 Safari/537.36"
192.168.10.61 - - [08/Nov/2025:23:16:56 +0100] "GET /dist/3920-3920.js?v=156103e97e6acaa3e5c9 HTTP/1.1" 200 2073 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/141.0.0.0 Safari/537.36"
192.168.10.61 - - [08/Nov/2025:23:16:56 +0100] "GET /index.php/apps/files/api/v1/views HTTP/1.1" 200 971 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/141.0.0.0 Safari/537.36"
192.168.10.61 - - [08/Nov/2025:23:16:56 +0100] "POST /index.php/displaynames HTTP/1.1" 200 904 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/141.0.0.0 Safari/537.36"
192.168.10.61 - - [08/Nov/2025:23:16:56 +0100] "PROPFIND /remote.php/dav/files/boski/ALBUMY/Agnieszka/1%20Rocznica/ HTTP/1.1" 207 3051 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/141.0.0.0 Safari/537.36"
192.168.10.61 - - [08/Nov/2025:23:16:58 +0100] "GET /index.php/apps/files/preview-service-worker.js HTTP/1.1" 200 6573 "/index.php/apps/files/preview-service-worker.js" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/141.0.0.0 Safari/537.36"
Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
-
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____:
PASTE HERE
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
{
"system": {
"instanceid": "***REMOVED SENSITIVE VALUE***",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"x.x.net",
"x.x.x.x"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "mysql",
"version": "30.0.17.2",
"overwrite.cli.url": "http:\/\/x.x.net",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_smtpmode": "smtp",
"mail_smtpauthtype": "LOGIN",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"mail_smtpauth": 1,
"mail_smtpport": "587",
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpsecure": "tls",
"mail_smtpname": "***REMOVED SENSITIVE VALUE***",
"mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
"maintenance_window_start": 1,
"preview_max_x": 1500,
"preview_max_y": 1500,
"preview_max_scale_factor": 2,
"filelocking.enabled": "true",
"memcache.local": "\\OC\\Memcache\\Redis",
"memcache.locking": "\\OC\\Memcache\\Redis",
"redis": {
"host": "***REMOVED SENSITIVE VALUE***",
"port": 0,
"dbindex": 0,
"password": "***REMOVED SENSITIVE VALUE***",
"timeout": 1.5
},
"maintenance": false,
"upgrade.disable-web": false,
"mysql.utf8mb4": true,
"updater.release.channel": "stable",
"theme": "",
"loglevel": 0,
"default_phone_region": "PL",
"twofactor_enforced": "false",
"twofactor_enforced_groups": [],
"twofactor_enforced_excluded_groups": [],
"app_install_overwrite": [
"files_external_gdrive",
"activitylog"
]
},
"apps": {
"activity": {
"enabled": "yes",
"installed_version": "3.0.0",
"types": "filesystem"
},
"admin_audit": {
"enabled": "yes",
"installed_version": "1.20.0",
"types": "logging"
},
"app_api": {
"enabled": "yes",
"installed_version": "4.0.6",
"types": ""
},
"backgroundjob": {
"lastjob": "113299"
},
"bruteForce": {
"whitelist_1": "192.168.10.0\/24"
},
"bruteforcesettings": {
"enabled": "yes",
"installed_version": "3.0.0",
"types": ""
},
"calendar": {
"enabled": "yes",
"installed_version": "5.5.8",
"types": ""
},
"circles": {
"enabled": "no",
"installed_version": "23.1.2",
"loopback_tmp_scheme": "http",
"maintenance_run": "0",
"maintenance_update": "{\"maximum\":3,\"3\":1670590690,\"2\":1670591705,\"1\":1670591705,\"4\":1670551205,\"5\":1669431605}",
"migration_22": "1",
"migration_run": "0",
"types": "filesystem,dav"
},
"cloud_federation_api": {
"enabled": "yes",
"installed_version": "1.13.0",
"types": "filesystem"
},
"comments": {
"enabled": "yes",
"installed_version": "1.20.1",
"types": "logging"
},
"contacts": {
"enabled": "no",
"installed_version": "7.3.6",
"types": "dav"
},
"contactsinteraction": {
"enabled": "yes",
"installed_version": "1.11.0",
"types": "dav"
},
"core": {
"backgroundjobs_mode": "cron",
"emailTestSuccessful": "1",
"enterpriseLogoChecked": "yes",
"files_metadata_installed": "1",
"installedat": "1536321865.4097",
"lastcron": 1762639514,
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},
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},
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},
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},
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}
},
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},
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},
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},
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},
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},
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},
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},
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"av_host": "",
"av_infected_action": "only_log",
"av_max_file_size": "-1",
"av_mode": "socket",
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},
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},
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},
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},
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},
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"types": ""
},
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"types": ""
},
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},
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"types": "filesystem"
},
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"types": ""
},
"files_trashbin": {
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"types": "filesystem,dav"
},
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},
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},
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},
"logreader": {
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},
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},
"metadata": {
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},
"nextcloud_announcements": {
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"pub_date": "Thu, 24 Oct 2019 00:00:00 +0200",
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},
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},
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},
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},
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},
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},
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"enforceHaveIBeenPwned": "0",
"enforceSpecialCharacters": "1",
"installed_version": "2.0.0",
"types": "authentication"
},
"passwords": {
"SSEv1ServerKey": "***REMOVED SENSITIVE VALUE***",
"auto-backup\/status": "0",
"backup\/update\/restored": "0",
"cron\/php\/version\/id": "80319",
"cron\/php\/version\/string": "8.3.19",
"enabled": "yes",
"installed_version": "2025.11.10",
"migration\/customFields": "2020.12.2",
"passwords\/localdb\/type": "hibp",
"service\/favicon": "gl",
"service\/favicon\/bi\/counter": "3:13:0",
"service\/images": "imagick",
"service\/preview": "ssm",
"service\/preview\/ssm\/key": "2fe14a",
"service\/words": "random",
"survey\/server\/notification": "1751421616",
"types": "",
"web\/php\/version\/id": "80319",
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},
"photos": {
"enabled": "yes",
"installed_version": "3.0.2",
"lastPlaceMappedUser": "test",
"lastPlaceMappingDone": "true",
"types": "dav,authentication"
},
"previewgenerator": {
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"installed_version": "2.2.0",
"types": "filesystem"
},
"privacy": {
"enabled": "yes",
"installed_version": "2.0.0",
"readableLocation": "pl",
"types": ""
},
"provisioning_api": {
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"types": "prevent_group_restriction"
},
"recommendations": {
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"installed_version": "3.0.0",
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},
"related_resources": {
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},
"richdocuments": {
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},
"serverinfo": {
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"enabled": "yes",
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},
"settings": {
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},
"sharebymail": {
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"types": "filesystem"
},
"spreed": {
"enabled": "yes",
"has_reference_id": "yes",
"hosted-signaling-server-nonce": "***REMOVED SENSITIVE VALUE***",
"installed_version": "20.1.10",
"project_access_invalidated": "1",
"signaling_ticket_secret": "***REMOVED SENSITIVE VALUE***",
"signaling_token_privkey_es256": "***REMOVED SENSITIVE VALUE***",
"signaling_token_pubkey_es256": "***REMOVED SENSITIVE VALUE***",
"stun_servers": "***REMOVED SENSITIVE VALUE***",
"types": "dav,prevent_group_restriction"
},
"support": {
"SwitchUpdaterServerHasRun": "yes",
"enabled": "no",
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},
"survey_client": {
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"last_sent": "1607861418",
"types": ""
},
"systemtags": {
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"types": "logging"
},
"tasks": {
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"types": ""
},
"text": {
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},
"theming": {
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"enabled": "yes",
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"name": "X Nextcloud",
"primary_color": "#0074B4",
"types": "logging",
"url": "***REMOVED SENSITIVE VALUE***"
},
"twofactor_admin": {
"enabled": "yes",
"installed_version": "4.8.0",
"types": ""
},
"twofactor_backupcodes": {
"enabled": "yes",
"installed_version": "1.19.0",
"types": ""
},
"twofactor_nextcloud_notification": {
"enabled": "yes",
"installed_version": "4.0.0",
"types": ""
},
"twofactor_totp": {
"enabled": "yes",
"installed_version": "12.0.0-dev",
"types": ""
},
"updatenotification": {
"calendar": "5.5.8",
"core": "31.0.10.2",
"cospend": "1.4.10",
"enabled": "yes",
"files_antivirus": "5.6.7",
"files_downloadactivity": "1.16.0",
"installed_version": "1.20.0",
"metadata": "0.23.0",
"notes": "4.12.3",
"ownpad": "0.13.2",
"passwords": "2025.11.10",
"spreed": "20.1.10",
"tasks": "0.14.5",
"twofactor_admin": "4.7.1",
"twofactor_nextcloud_notification": "3.3.1",
"twofactor_totp": "6.3.0",
"types": "",
"update_check_errors": 0
},
"user_status": {
"enabled": "yes",
"installed_version": "1.10.0",
"types": ""
},
"viewer": {
"enabled": "yes",
"installed_version": "3.0.0",
"types": ""
},
"weather_status": {
"enabled": "no",
"installed_version": "1.3.0",
"types": ""
},
"webhook_listeners": {
"enabled": "yes",
"installed_version": "1.1.0-dev",
"types": "filesystem"
},
"workflowengine": {
"enabled": "yes",
"installed_version": "2.12.0",
"types": "filesystem"
}
}
}
Apps
The output of occ app:list (if possible).
Tips for increasing the likelihood of a response
- Use the
preformatted textformatting option in the editor for all log entries and configuration output. - If screenshots are useful, feel free to include them.
- If possible, also include key error output in text form so it can be searched for.
- Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you.