I can't open apps.nextcloud.com

ℹ️ Support
1

Hello,

I haven’t been able to open apps.nextcloud.com for a month now. Is it possible that my IP is blocked/banned?

--> traceroute apps.nextcloud.com
traceroute to apps.nextcloud.com (65.21.231.50), 30 hops max, 60 byte packets
 1  _gateway (192.168.1.1)  0.269 ms  0.295 ms  0.375 ms
 2  10.0.41.1 (10.0.41.1)  2.995 ms  3.020 ms  3.076 ms
 3  hetzner.peering.cz (185.0.20.73)  14.290 ms  12.180 ms  12.716 ms
 4  * * *
 5  core52.sto.hetzner.com (213.239.252.238)  37.425 ms  38.956 ms core53.sto.hetzner.com (213.239.252.86)  41.125 ms
 6  core32.hel1.hetzner.com (213.239.254.69)  45.338 ms core31.hel1.hetzner.com (213.239.254.61)  45.749 ms core31.hel1.hetzner.com (213.239.254.57)  43.872 ms
 7  ex9k1.dc6.hel1.hetzner.com (213.239.252.194)  47.205 ms  47.418 ms ex9k1.dc6.hel1.hetzner.com (213.239.252.198)  47.393 ms
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Thank you! *

2

Does a curl to apps.nextcloud.com timeout or do you get any response? From your trace it seems you don’t even reach the server.
You can send me your IP privately, but I doubt I’ll find something to be honest.

4

How can I send you private message?

5

I saw the IP you posted before deletion. I checked our logs, there’s no entry for that IP in the last 2 days. It’s a bit weird, because you seem to be able to reach the datacenter just fine, and continue. Do you have the chance to try a different carrier (e.g. mobile connection via LTE or the like), to test it from there?

6

I can’t reach apps.nextcloud.com from my phone when I am on wi-fi. But when switch to LTE I can load apps.nextcloud.com just fine.

7

In tis case it is a local network problem, you should fix first.