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Getting help
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The Basics
- Nextcloud Server version (e.g., 29.x.x):
?
- Operating system and version (e.g., Ubuntu 24.04):
Debian GNU/Linux 12 (bookworm) (raspbianOS)
- Web server and version (e.g, Apache 2.4.25):
2.4.65
- Reverse proxy and version _(e.g. nginx 1.27.2)
no reverse proxy
- PHP version (e.g, 8.3):
8.3.25
- Is this the first time you’ve seen this error? (Yes / No):
No, after the first installation it doesn't work
- When did this problem seem to first start?
some weeks ago, probably some update of OS, router or AIO?
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
AIO v11.8
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
No
Summary of the issue you are facing:
I cannot connect to the NextCloud Server (MYDOMAIN.ddns.net) when using my privat WLAN. In this WLAN the NextCloud Server is also running.
I cannot connect using Open your Nextcloud from AIO or a mobile client or the desktop client.
When I change to mobile Network everthing works fine.
Steps to replicate it (hint: details matter!):
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
Log entries of the Desktop Client (Linux Mint 22.1):
2025-09-25 18:05:01:942 [ warning qt.core.qobject.connect unknown:0 ]: QObject::connect(OCC::NextcloudTheme, Unknown): invalid nullptr parameter
2025-09-25 18:05:02:179 [ warning nextcloud.gui.application /home/user/src/gui/application.cpp:528 ]: Migration result AccountManager::AccountsRestoreResult: OCC::AccountManager::AccountsRestoreSuccess
2025-09-25 18:05:02:179 [ warning nextcloud.gui.application /home/user/src/gui/application.cpp:529 ]: Folders migrated: 1
2025-09-25 18:05:02:179 [ warning nextcloud.gui.application /home/user/src/gui/application.cpp:530 ]: No accounts were migrated, prompting user to set up accounts and folders from scratch.
2025-09-25 18:05:02:211 [ warning qt.qml.typeregistration unknown:0 ]: Invalid QML element name "Activity"; value type names should begin with a lowercase letter
2025-09-25 18:05:02:211 [ warning qt.qml.typeregistration unknown:0 ]: Invalid QML element name "TalkNotificationData"; value type names should begin with a lowercase letter
2025-09-25 18:05:02:211 [ warning qt.qml.typeregistration unknown:0 ]: Invalid QML element name "UserStatus"; value type names should begin with a lowercase letter
2025-09-25 18:05:02:211 [ warning qt.qml.typeregistration unknown:0 ]: Invalid QML element name "Sharee"; value type names should begin with a lowercase letter
2025-09-25 18:05:02:211 [ warning qt.core.qobject.connect unknown:0 ]: QObject::connect(QNetworkInformation, OCC::Application): invalid nullptr parameter
2025-09-25 18:05:02:218 [ warning nextcloud.sync.configfile /home/user/src/libsync/configfile.cpp:740 ]: Default update channel is "stable"
2025-09-25 18:05:02:561 [ warning default qrc:/qml/src/gui/tray/MainWindow.qml:252 ]: qrc:/qml/src/gui/tray/MainWindow.qml:252:9: QML UnifiedSearchInputContainer: Binding loop detected for property "implicitWidth":
2025-09-25 18:05:02:579 [ warning default qrc:/qml/src/gui/tray/MainWindow.qml:252 ]: qrc:/qml/src/gui/tray/MainWindow.qml:252:9: QML UnifiedSearchInputContainer: Binding loop detected for property "rightPadding":
2025-09-25 18:05:02:580 [ warning default qrc:/qml/src/gui/tray/MainWindow.qml:252 ]: qrc:/qml/src/gui/tray/MainWindow.qml:252:9: QML UnifiedSearchInputContainer: Binding loop detected for property "rightPadding":
2025-09-25 18:05:02:580 [ warning default qrc:/qml/src/gui/tray/MainWindow.qml:252 ]: qrc:/qml/src/gui/tray/MainWindow.qml:252:9: QML UnifiedSearchInputContainer: Binding loop detected for property "rightPadding":
2025-09-25 18:05:02:589 [ warning qt.qml.context unknown:0 ]: qrc:/qml/src/gui/tray/CurrentAccountHeaderButton.qml:82:13 Parameter "index" is not declared. Injection of parameters into signal handlers is deprecated. Use JavaScript functions with formal parameters instead.
2025-09-25 18:05:02:597 [ warning qt.qml.context unknown:0 ]: qrc:/qml/src/gui/tray/CurrentAccountHeaderButton.qml:83:13 Parameter "object" is not declared. Injection of parameters into signal handlers is deprecated. Use JavaScript functions with formal parameters instead.
2025-09-25 18:05:02:630 [ warning nextcloud.gui.account.manager /home/user/src/gui/accountmanager.cpp:605 ]: Failed to read proxy password to keychain "Entry not found"
2025-09-25 18:05:02:631 [ warning nextcloud.sync.credentials.keychainchunk /home/user/src/libsync/creds/keychainchunk.cpp:349 ]: Unable to read "andi_clientCertificatePEM:https://MYDOMAIN.ddns.net/:0" chunk "0" "Entry not found"
2025-09-25 18:05:02:633 [ warning nextcloud.sync.credentials.keychainchunk /home/user/src/libsync/creds/keychainchunk.cpp:349 ]: Unable to read "andi_clientKeyPEM:https://MYDOMAIN.ddns.net/:0" chunk "0" "Entry not found"
2025-09-25 18:05:02:633 [ warning nextcloud.sync.credentials.webflow /home/user/src/gui/creds/webflowcredentials.cpp:469 ]: Unable to read client key "Entry not found"
2025-09-25 18:05:02:634 [ warning nextcloud.sync.credentials.keychainchunk /home/user/src/libsync/creds/keychainchunk.cpp:349 ]: Unable to read "andi_clientCaCertificatePEM0:https://MYDOMAIN.ddns.net/:0" chunk "0" "Entry not found"
2025-09-25 18:05:02:634 [ warning nextcloud.sync.credentials.webflow /home/user/src/gui/creds/webflowcredentials.cpp:510 ]: Unable to read client CA cert slot "0" "Entry not found"
No Errors found in the docker logs, but the docker container notify-push shows this messages
2025-09-23T13:28:28.536233654Z Waiting for Nextcloud to start...
2025-09-23T13:28:33.545673552Z Waiting for Nextcloud to start...
2025-09-23T13:28:38.550338330Z Connection to nextcloud-aio-nextcloud (172.18.0.9) 9001 port [tcp/*] succeeded!
2025-09-23T13:28:38.555573625Z notify-push was started
2025-09-23T13:30:53.908574359Z [2025-09-23 13:30:53.907971 +00:00] ERROR [notify_push] src/main.rs:84: Self test failed: Error while communicating with nextcloud instance: error sending request for url (https://MYDOMAIN.ddns.net/index.php/apps/notify_push/test/version)
Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
PASTE
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____:
PASTE HERE
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information)
docker exec --user www-data nextcloud-aio-nextcloud php occ config:list system
{
"system": {
"one-click-instance": true,
"one-click-instance.user-limit": 100,
"memcache.local": "\\OC\\Memcache\\APCu",
"apps_paths": [
{
"path": "\/var\/www\/html\/apps",
"url": "\/apps",
"writable": false
},
{
"path": "\/var\/www\/html\/custom_apps",
"url": "\/custom_apps",
"writable": true
}
],
"check_data_directory_permissions": false,
"memcache.distributed": "\\OC\\Memcache\\Redis",
"memcache.locking": "\\OC\\Memcache\\Redis",
"redis": {
"host": "***REMOVED SENSITIVE VALUE***",
"password": "***REMOVED SENSITIVE VALUE***",
"port": 6379
},
"overwritehost": "MYDOMAIN.ddns.net",
"overwriteprotocol": "https",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"localhost",
"MYDOMAIN.ddns.net"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "pgsql",
"version": "31.0.8.1",
"overwrite.cli.url": "https:\/\/MYDOMAIN.ddns.net\/",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"instanceid": "***REMOVED SENSITIVE VALUE***",
"maintenance": false,
"updatechecker": false,
"loglevel": 2,
"log_type": "file",
"logfile": "\/var\/www\/html\/data\/nextcloud.log",
"log_rotate_size": 10485760,
"log.condition": {
"apps": [
"admin_audit"
]
},
"preview_max_x": 2048,
"preview_max_y": 2048,
"jpeg_quality": 60,
"enabledPreviewProviders": {
"1": "OC\\Preview\\Image",
"2": "OC\\Preview\\MarkDown",
"3": "OC\\Preview\\MP3",
"4": "OC\\Preview\\TXT",
"5": "OC\\Preview\\OpenDocument",
"6": "OC\\Preview\\Movie",
"7": "OC\\Preview\\Krita",
"0": "OC\\Preview\\Imaginary",
"23": "OC\\Preview\\ImaginaryPDF"
},
"enable_previews": true,
"upgrade.disable-web": true,
"mail_smtpmode": "smtp",
"trashbin_retention_obligation": "auto, 30",
"versions_retention_obligation": "auto, 30",
"activity_expire_days": 30,
"simpleSignUpLink.shown": false,
"share_folder": "\/Shared",
"one-click-instance.link": "https:\/\/nextcloud.com\/all-in-one\/",
"upgrade.cli-upgrade-link": "https:\/\/github.com\/nextcloud\/all-in-one\/discussions\/2726",
"updatedirectory": "\/nc-updater",
"maintenance_window_start": 100,
"allow_local_remote_servers": true,
"davstorage.request_timeout": 3600,
"documentation_url.server_logs": "https:\/\/github.com\/nextcloud\/all-in-one\/discussions\/5425",
"htaccess.RewriteBase": "\/",
"dbpersistent": false,
"auth.bruteforce.protection.enabled": true,
"ratelimit.protection.enabled": true,
"files_external_allow_create_new_local": false,
"trusted_proxies": "***REMOVED SENSITIVE VALUE***",
"preview_imaginary_url": "***REMOVED SENSITIVE VALUE***",
"preview_imaginary_key": "***REMOVED SENSITIVE VALUE***",
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_sendmailmode": "smtp",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpport": "587",
"mail_smtpauth": true,
"mail_smtpname": "***REMOVED SENSITIVE VALUE***",
"mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
"default_phone_region": "DE",
"DOMAIN": "MYDOMAIN.ddns.net"
}
}
Apps
The output of occ app:list (if possible).
docker exec --user www-data nextcloud-aio-nextcloud php occ app:list
Enabled:
- activity: 4.0.0
- admin_audit: 1.21.0
- bruteforcesettings: 4.0.0
- calendar: 5.3.9
- circles: 31.0.0
- cloud_federation_api: 1.14.0
- comments: 1.21.0
- contacts: 7.2.5
- contactsinteraction: 1.12.0
- dashboard: 7.11.0
- dav: 1.33.0
- deck: 1.15.2
- federatedfilesharing: 1.21.0
- federation: 1.21.0
- files: 2.3.1
- files_downloadlimit: 4.0.0
- files_pdfviewer: 4.0.0
- files_reminders: 1.4.0
- files_sharing: 1.23.1
- files_trashbin: 1.21.0
- files_versions: 1.24.0
- firstrunwizard: 4.0.0
- logreader: 4.0.0
- lookup_server_connector: 1.19.0
- nextcloud-aio: 0.8.0
- nextcloud_announcements: 3.0.0
- notes: 4.12.3
- notifications: 4.0.0
- notify_push: 1.2.0
- oauth2: 1.19.1
- password_policy: 3.0.0
- photos: 4.0.0
- privacy: 3.0.0
- profile: 1.0.0
- provisioning_api: 1.21.0
- recommendations: 4.0.0
- related_resources: 2.0.0
- serverinfo: 3.0.0
- settings: 1.14.0
- sharebymail: 1.21.0
- support: 3.0.0
- survey_client: 3.0.0
- systemtags: 1.21.1
- tasks: 0.16.1
- text: 5.0.0
- theming: 2.6.1
- twofactor_backupcodes: 1.20.0
- twofactor_totp: 13.0.0-dev.0
- updatenotification: 1.21.0
- user_status: 1.11.0
- viewer: 4.0.0
- weather_status: 1.11.0
- webhook_listeners: 1.2.0
- whiteboard: 1.2.1
- workflowengine: 2.13.0
Disabled:
- app_api: 5.0.2 (installed 5.0.2)
- encryption: 2.19.0
- files_external: 1.23.0
- suspicious_login: 9.0.1
- twofactor_nextcloud_notification: 5.0.0
- user_ldap: 1.22.0
Tips for increasing the likelihood of a response
- Use the
preformatted textformatting option in the editor for all log entries and configuration output. - If screenshots are useful, feel free to include them.
- If possible, also include key error output in text form so it can be searched for.
- Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you.
. I Have AdguardHome already running on as raspi.