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Sorry to hear you’re facing problems
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In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 20.0.5): replace me
Operating system and version (eg, Ubuntu 20.04): no access
Apache or nginx version (eg, Apache 2.4.25): no access
PHP version (eg, 7.4): 7.4.24
The issue you are facing:
- Error Message seen in Admin > Logging
- Log Files grow until around 500MB in no time
Is this the first time you’ve seen this error? (Y/N): Y
Steps to replicate it: Unknown
The output of your Nextcloud log in Admin > Logging:
{"reqId":"YYF5fckOPnCsKHeVGNHd7AAAABE","level":3,"time":"2021-11-02T18:46:38+01:00","remoteAddr":"213.196.188.22","user":"USER","app":"PHP","method":"GET","url":"/settings/admin/logging","message":"file_exists(): open_basedir restriction in effect. File(/templates/) is not within the allowed path(s): (/NEXTCLOUD/:/tmp/) at /NEXTCLOUD/http/0cloud/lib/private/Template/Base.php#68","userAgent":"Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:93.0) Gecko/20100101 Firefox/93.0","version":"22.2.0.2","exception":{"Exception":"Error","Message":"file_exists(): open_basedir restriction in effect. File(/templates/) is not within the allowed path(s): (/NEXTCLOUD/:/tmp/) at /NEXTCLOUD/http/0cloud/lib/private/Template/Base.php#68","Code":0,"Trace":[{"function":"onError","class":"OC\\Log\\ErrorHandler","type":"::","args":[2,"file_exists(): open_basedir restriction in effect. File(/templates/) is not within the allowed path(s): (/NEXTCLOUD/:/tmp/)","/NEXTCLOUD/http/0cloud/lib/private/Template/Base.php",68,{"theme":"","app":"core","serverRoot":"/NEXTCLOUD/http/0cloud","app_dir":false}]},{"file":"/NEXTCLOUD/http/0cloud/lib/private/Template/Base.php","line":68,"function":"file_exists","args":["/templates/"]},{"file":"/NEXTCLOUD/http/0cloud/lib/private/legacy/OC_Template.php","line":146,"function":"getAppTemplateDirs","class":"OC\\Template\\Base","type":"->","args":["","core","/NEXTCLOUD/http/0cloud",false]},{"file":"/NEXTCLOUD/http/0cloud/lib/private/legacy/OC_Template.php","line":88,"function":"findTemplate","class":"OC_Template","type":"->","args":["","core","layout.user"]},{"file":"/NEXTCLOUD/http/0cloud/lib/private/TemplateLayout.php","line":92,"function":"__construct","class":"OC_Template","type":"->","args":["core","layout.user"]},{"file":"/NEXTCLOUD/http/0cloud/lib/private/legacy/OC_Template.php","line":182,"function":"__construct","class":"OC\\TemplateLayout","type":"->","args":["user","settings"]},{"file":"/NEXTCLOUD/http/0cloud/lib/public/AppFramework/Http/TemplateResponse.php","line":204,"function":"fetchPage","class":"OC_Template","type":"->","args":[{"forms":{"personal":[{"anchor":"personal-info","section-name":"Persönliche Informationen","active":false,"icon":"/core/img/actions/user.svg"},{"anchor":"security","section-name":"Sicherheit","active":false,"icon":"/apps/settings/img/password.svg"},{"anchor":"activity","section-name":"Aktivität","active":false,"icon":"/apps/activity/img/activity-dark.svg"},{"anchor":"externalstorages","section-name":"Externer Speicher","active":false,"icon":"/apps/files_external/img/app-dark.svg"},{"anchor":"sync-clients","section-name":"Mobil & Desktop","active":false,"icon":"/core/img/clients/phone.svg"},"And 6 more entries, set log level to debug to see all entries"],"admin":[{"anchor":"overview","section-name":"Übersicht","active":false,"icon":"/apps/settings/img/admin.svg"},{"anchor":"support","section-name":"Support","active":false,"icon":"/apps/support/img/section.svg"},{"anchor":"server","section-name":"Grundeinstellungen","active":false,"icon":"/core/img/actions/settings-dark.svg"},{"anchor":"sharing","section-name":"Teilen","active":false,"icon":"/core/img/actions/share.svg"},{"anchor":"security","section-name":"Sicherheit","active":false,"icon":"/core/img/actions/password.svg"},"And 13 more entries, set log level to debug to see all entries"]},"content":"<div id=\"searchresults\" style=\"display: none\"></div>\n<div id=\"logreader-root\" data-inline-settings=\"true\"/>\n"}]},{"file":"/NEXTCLOUD/http/0cloud/lib/private/AppFramework/Http/Dispatcher.php","line":171,"function":"render","class":"OCP\\AppFramework\\Http\\TemplateResponse","type":"->","args":[]},{"file":"/NEXTCLOUD/http/0cloud/lib/private/AppFramework/App.php","line":156,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->","args":[{"__class__":"OCA\\Settings\\Controller\\AdminSettingsController"},"index"]},{"file":"/NEXTCLOUD/http/0cloud/lib/private/Route/Router.php","line":301,"function":"main","class":"OC\\AppFramework\\App","type":"::","args":["OCA\\Settings\\Controller\\AdminSettingsController","index",{"__class__":"OC\\AppFramework\\DependencyInjection\\DIContainer"},{"section":"logging","_route":"settings.AdminSettings.index"}]},{"file":"/NEXTCLOUD/http/0cloud/lib/base.php","line":1000,"function":"match","class":"OC\\Route\\Router","type":"->","args":["/settings/admin/logging"]},{"file":"/NEXTCLOUD/http/0cloud/index.php","line":36,"function":"handleRequest","class":"OC","type":"::","args":[]}],"File":"/NEXTCLOUD/http/0cloud/lib/private/Log/ErrorHandler.php","Line":92,"CustomMessage":"--"},"id":"6181797fc5165"}
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'filelocking.enabled' => true,
'auth.bruteforce.protection.enabled' => false,
'trusted_domains' =>
array (
0 => 'XX',
1 => 'XXXX',
),
'maintenance' => false,
'htaccess.RewriteBase' => '/',
'dbtype' => 'mysql',
'version' => '22.2.0.2',
'logtimezone' => 'Europe/Berlin',
'logdateformat' => 'Y.m.d, H:i:s',
'log_query' => false,
'logfile' => '/NEXTCLOUD/http-daten/nextcloud.log',
'installed' => true,
'default_language' => 'de',
'appstore.experimental.enabled' => false,
'knowledgebaseenabled' => true,
'enable_avatars' => true,
'theme' => '',
'allow_user_to_change_display_name' => true,
'remember_login_cookie_lifetime' => 1296000,
'session_lifetime' => 86400,
'session_keepalive' => true,
'token_auth_enforced' => false,
'mail_smtpdebug' => false,
'trashbin_retention_obligation' => '300,auto',
'versions_retention_obligation' => '90, auto',
'appcodechecker' => true,
'updatechecker' => true,
'updater.server.url' => 'https://updates.nextcloud.com/updater_server/',
'updater.release.channel' => 'stable',
'has_internet_connection' => true,
'appstoreenabled' => true,
'enable_previews' => true,
'preview_max_x' => 2048,
'preview_max_y' => 2048,
'preview_max_scale_factor' => 10,
'preview_max_filesize_image' => 2,
'check_for_working_webdav' => true,
'check_for_working_wellknown_setup' => true,
'check_for_working_htaccess' => true,
'config_is_read_only' => false,
'cron_log' => true,
'mysql.utf8mb4' => true,
'app_install_overwrite' =>
array (
0 => 'occweb',
1 => 'cookbook',
),
'datadirectory' => '/NEXTCLOUD/http-daten/Cloud-data',
'loglevel' => 2,
);
The output of your Apache/nginx/system log in /var/log/____
:
Warning xxx.xxx.xxx.xxx (32)Broken pipe: mod_fcgid: ap_pass_brigade failed in handle_request_ipc function Apache-Fehler