How to troubleshoot the android app?

šŸ“± Desktop & mobile clients šŸ¤– Android
1

My android app (latest current version) is unable to auto-sync any folders, but manual uploads and logins work fine.
I had given up on this months ago but I would like to revisit this and troubleshoot.
The server side shows no errors and other clients work fine. Where can I find the error logs from the android app? The app tells me nothing useful.

2

Head into settings. The logs should then be visible when you scroll down. If not, enable expert mode.

3

Thank you, I enabled expert mode a few hours ago but there is still nothing in logs, as you can see from the screenshot below.
Nextcloud was killing my phone with background ā€˜auto-uploadā€™ failures, even though I disabled them all. I finally had to kill the app and then I cleared the cache for the app and restarted. It didnā€™t fix anything, and I still donā€™t have any logs.
Any ideas?
Nextcloud was working great on this phone until a couple months ago when I wiped the O.S. and reinstalled everything. I did this because it was generally slowing down and I just wanted a clean fresh start again. When the phone was up again I reinstalled Nextcloud, but auto-upload wouldnā€™t work anymore. I can manually upload and download files through the app, but anything related to auto-upload doesnā€™t work. In fact, it retries continually in the background every so often and I have to stop it or it brings my phone to a crawl.
Iā€™m at a loss here. Iā€™m willing to put in some time and effort, but Iā€™m really stuck.

Also, my server version is: 12.0.4 and is up to date on the ā€œstableā€ update channel.

Screenshot_2018-01-09-21-42-06
Screenshot_2018-01-09-21-42-061440Ɨ2560 47.7 KB

Screenshot_2018-01-09-21-42-42
Screenshot_2018-01-09-21-42-421440Ɨ2560 162 KB

Screenshot_2018-01-09-21-52-11
Screenshot_2018-01-09-21-52-111440Ɨ2560 130 KB

4

@tobiasKaminsky @Andy @mario blank logs appear to be a recurring thing.

5

yea, empty logs arenā€™t very helpful. :roll_eyes: :face_with_monocle:

Iā€™ve been extremely happy since Nextcloud came out. Itā€™s the app Iā€™ve always wanted, so Iā€™m not dependent on third party hosted cloud storage. Unfortunately the app isnā€™t as reliable as it should be, which has made it pretty hard for me to get friends and family to adopt it.

6

Should be fixed with 2.1RC1 (due soon) if I can get the storage improvements merged.

7

The new release candidate is out 3.0.0RC1 which also ships a lot of improvements besides some large new features like e2e support and ipv6

8

I installed the new test version on my Samsung Galaxy a few days ago and itā€™s still not working.
I configured auto-upload for several folders and they are not syncing.
The logs do have content now, but i donā€™t notice anything out of the ordinary.
Also when trying to email logs, I get an empty email with no logs attached.
:frowning: