Sorry to hear you’re facing problems
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The issue you are facing:
I’m almost out of Disk space in my Nextcloud account I’m at 42GB of 50 GB.
How do I increase that? How do I find out the provider information etc.?
Is this the first time you’ve seen this error? (Y/N): Y
Steps to replicate it:
- Look at amount of disk space left for the page
- 42 GB of 50 GB
- be sad, I realize I need a bigger storage for back up of files etc.
The output of your Nextcloud log in Admin > Logging:
The output of your config.php file in
/path/to/nextcloud (make sure you remove any identifiable information!):
The output of your Apache/nginx/system log in
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
Maybe by using the contact form on the provider’s website…
Done, we’ll see if that works. Is there a way to see size and pricing for the current provider?
filling in the contact form should do it, reply’ing to the initial email you got from us should work too.
Upgrading and downgrading is described in our faq too:
Support will pick it up tomorrow I think, we are on CET times.
Is there a way to see plans and pricing? I did the contact form
The pricing is listed here:
And some clarifications on the pricing.
that being said, we haven’t increased pricing since we started so we are becoming cheaper every year…
Okay but it doesn’t say if I get credited for the current plan I’m on if I want to increase my storage. I currently have the 50 GB plan, if I go to the 100 or 500 GB plans will what I have spent already on the 50 GB plan get credited to one of those plans? Or will I be charged the full amount ?
Haven’t they responded to you yet? I’ll ping em again.
Basicly it’s an automated system for renewals and they offer you the upgraded subscription instantly and compensate by shorten the period based on what you paid.
Email them, they will explain it better than me.
They did reply after I sent the response to you.
They sent this:
Your current subscription is 50GB. You’ll find pricing for upgrades
here: Consumer subscriptions, flexible & shareable | The Good Cloud
What we normally do is calculate the difference in cost between the
current and desired subscription, and adjust the enddate of your
current subscription to match the extra cost.
If you need help please let me know.