Of course, there are some things to appreciate about Nextcloud – the price and its respect for user privacy. However, being a member of the Nextcloud community for more than two months, having reviewed 77 topics, and with the hope for a better support community, I have found quite often that topics crucial to the reliability of the software often do not have adequate responses.
Although I consider myself to be very patient, I have been appalled by the inadequate attention paid to what seems to be software bugs that drastically affects the reputation of the software itself, bugs that in fact, have not been resolved between software updates. The list of topics I have reviewed under this account, pertinent to a relatively simple installation, highlights the need to address these issues; to those who have the ability to do so, now may be the time to resolve at least some of those issues.
In the meantime, it seems to me that the community forum favors replies to certain topics at a cost to usability and organization: (1) topics with simple, generic, titles seem to receive more attention than those with a more specific title (2) those topics that have provide essential information for troubleshooting oftentimes do not have replies, i.e. topics that include in the original post the software environment of an installation in question, excerpts from error logs, a redacted configuration file