Help with cloud

Support intro

Sorry to hear you’re facing problems :slightly_frowning_face: is for home/non-enterprise users. If you’re running a business, paid support can be accessed via where we can ensure your business keeps running smoothly.

In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:


Or for longer, use three backticks above and below the code snippet:


Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can :heart:

Nextcloud version (eg, 20.0.5): replace me
Operating system and version (eg, Ubuntu 20.04): replace me
Apache or nginx version (eg, Apache 2.4.25): replace me
PHP version (eg, 7.4): replace me

The issue you are facing:

Is this the first time you’ve seen this error? (Y/N):

Steps to replicate it:

The output of your Nextcloud log in Admin > Logging:


The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):


The output of your Apache/nginx/system log in /var/log/____:



Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.

```just asking I am Justin and I thought this was free?

Yes. The Nextcloud software is free software (AGPL see Wikipedia).

Maybe you can read Why the (A)GPL is great for business users. But it is from 2016.

But if you have got more than 500 users on your Nextcloud and your Nextcloud is for commercial use then you must also read Nextcloud Fair Use Policy and NGO program. Then you must pay for services e.g. push service.

How many users do you have? Have you more then 500 users? If you have a NGO, small school or other non-profit organisation you can contact Nextcloud GmbH to get free license for more than 500 users.

So it is free I can upload what I want?

I do not understand you? Nextcloud is only a software. You need a Nextcloud hoster or you can host it on your own. Mostly you can see the hoster in the name of the Nextcloud url. And the hoster maybe has got his own rules.