# Groupfolders all gone without manual update **URL:** \ **Category:** ℹ️ Support\ **Tags:** app\_api, postgresql, teamfolders-app, aio, nc31\ **Created:** [June 11, 2025, 12:04pm UTC](https://help.nextcloud.com/t/groupfolders-all-gone-without-manual-update/226731 "2025-06-11T12:04:56Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![LucVV](https://help.nextcloud.com/letter_avatar/lucvv/32/6_22734026db12803ebb3e059622ac3534.png) [@LucVV](https://help.nextcloud.com/u/LucVV)\ **Post date:** [June 11, 2025, 12:04pm UTC](https://help.nextcloud.com/t/groupfolders-all-gone-without-manual-update/226731/1 "2025-06-11T12:04:56Z")
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It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly). Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. ❤ ## The Basics - Nextcloud Server version _(e.g., 29.x.x)_: - `Nextcloud Hub 10 (31.0.5)` - Operating system and version _(e.g., Ubuntu 24.04)_: - `Debian 10.13` - Web server and version _(e.g, Apache 2.4.25)_: - `replace me` - Reverse proxy and version \_(e.g. nginx 1.27.2) - `replace me` - PHP version _(e.g, 8.3)_: - `replace me` - Is this the first time you’ve seen this error? (Yes / No): - `today` - When did this problem seem to first start? - `today` - Installation method _(e.g. AlO, NCP, Bare Metal/Archive, etc.)_ - `AIO` - Are you using CloudfIare, mod\_security, or similar? _(Yes / No)_ - `No` ### Summary of the issue you are facing: [All groupfolders disappeared from web interface for all users, no manual update has been done, maybe automatic one Checks : - files are still in docker volume - found errors in log entry related to groupfolders, after nightly restart - groupfolder app is stopped - i understand groupfolder app is replaced by teamfolder] ### Steps to replicate it (hint: details matter!): 1. no idea 2. 3. ### Log entries #### Nextcloud Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the _Copy raw_ option from _Administration settings-\>Logging_ screen or from your `nextcloud.log` located in your data directory). Feel free to use a pastebin/gist service if necessary. ```auto Error core Exception Repair step 'OCA\GroupFolders\Migration\WrongDefaultQuotaRepairStep' can't be instantiated: Could not resolve OCA\GroupFolders\ACL\UserMapping\IUserMappingManager! Class can not be instantiated Failed to add app migration step OCA\GroupFolders\Migration\WrongDefaultQuotaRepairStep 11 juin 2025, 06:18:51 Error no app in context QueryException Could not resolve OCA\GroupFolders\ACL\UserMapping\IUserMappingManager! Class can not be instantiated Could not boot groupfolders: Could not resolve OCA\GroupFolders\ACL\UserMapping\IUserMappingManager! Class can not be instantiated 11 juin 2025, 06:18:51 Error core Exception Repair step 'OCA\GroupFolders\Migration\WrongDefaultQuotaRepairStep' can't be instantiated: Could not resolve OCA\GroupFolders\ACL\UserMapping\IUserMappingManager! Class can not be instantiated Failed to add app migration step OCA\GroupFolders\Migration\WrongDefaultQuotaRepairStep 11 juin 2025, 06:18:51 Error no app in context QueryException Could not resolve OCA\GroupFolders\ACL\UserMapping\IUserMappingManager! Class can not be instantiated Could not boot groupfolders: Could not resolve OCA\GroupFolders\ACL\UserMapping\IUserMappingManager! Class can not be instantiated 11 juin 2025, 06:18:51 Error no app in context ConnectException cURL error 28: Operation timed out after 60000 milliseconds with 6237330 out of 8253147 bytes received (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://apps.nextcloud.com/api/v1/apps.json 11 juin 2025, 06:06:19 Error PHP Undefined array key 1 at /var/www/html/custom_apps/mail/vendor/phpmailer/dkimvalidator/src/Validator.php#52 10 juin 2025, 15:30:35 Error PHP Undefined array key 1 at /var/www/html/custom_apps/mail/vendor/phpmailer/dkimvalidator/src/Validator.php#52 10 juin 2025, 15:30:35 Error core Horde_Imap_Client_Exception Too many auth attempts 10 juin 2025, 06:14:28 Error core Horde_Imap_Client_Exception Too many auth attempts 10 juin 2025, 06:14:28 Error core ServiceException Repair sync failed for 6:INBOX.INBOX.Junk: Authentication failed. 10 juin 2025, 06:14:27 Error core ServiceException Repair sync failed for 6:INBOX.INBOX.Junk: Authentication failed. 10 juin 2025, 06:14:27 ``` #### Web Browser If the problem is related to the Web interface, open your browser inspector _Console_ and _Network_ tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear. ```auto PASTE ``` #### Web server / Reverse Proxy The output of your Apache/nginx/system log in `/var/log/ ____ `: ```auto PASTE HERE ``` ### Configuration #### Nextcloud The output of `occ config:list system` or similar is best, but, if not possible, the contents of your `config.php` file from `/path/to/nextcloud` is fine (make sure to remove any identifiable information!): ```auto { "system": { "one-click-instance": true, "one-click-instance.user-limit": 100, "memcache.local": "\\OC\\Memcache\\APCu", "apps_paths": [ { "path": "\/var\/www\/html\/apps", "url": "\/apps", "writable": false }, { "path": "\/var\/www\/html\/custom_apps", "url": "\/custom_apps", "writable": true } ], "check_data_directory_permissions": false, "memcache.distributed": "\\OC\\Memcache\\Redis", "memcache.locking": "\\OC\\Memcache\\Redis", "redis": { "host": " ***REMOVED SENSITIVE VALUE***", "password": " ***REMOVED SENSITIVE VALUE***", "port": 6379 }, "overwritehost": "cmc.clubmontagnecolomiers.org", "overwriteprotocol": "https", "passwordsalt": " ***REMOVED SENSITIVE VALUE***", "secret": " ***REMOVED SENSITIVE VALUE***", "trusted_domains": [ "localhost", "cmc.clubmontagnecolomiers.org" ], "datadirectory": " ***REMOVED SENSITIVE VALUE***", "dbtype": "pgsql", "version": "31.0.5.1", "overwrite.cli.url": "https:\/\/cmc.clubmontagnecolomiers.org\/", "dbname": " ***REMOVED SENSITIVE VALUE***", "dbhost": " ***REMOVED SENSITIVE VALUE***", "dbport": "", "dbtableprefix": "oc_", "dbuser": " ***REMOVED SENSITIVE VALUE***", "dbpassword": " ***REMOVED SENSITIVE VALUE***", "installed": true, "instanceid": " ***REMOVED SENSITIVE VALUE***", "maintenance": false, "updatedirectory": "\/nc-updater", "loglevel": 2, "log_type": "file", "logfile": "\/var\/www\/html\/data\/nextcloud.log", "log_rotate_size": 10485760, "log.condition": { "apps": [ "admin_audit" ] }, "preview_max_x": 2048, "preview_max_y": 2048, "jpeg_quality": 60, "enabledPreviewProviders": { "1": "OC\\Preview\\Image", "2": "OC\\Preview\\MarkDown", "3": "OC\\Preview\\MP3", "4": "OC\\Preview\\TXT", "5": "OC\\Preview\\OpenDocument", "6": "OC\\Preview\\Movie", "7": "OC\\Preview\\Krita", "0": "OC\\Preview\\Imaginary", "23": "OC\\Preview\\ImaginaryPDF" }, "enable_previews": true, "upgrade.disable-web": true, "mail_smtpmode": "smtp", "trashbin_retention_obligation": "auto, 30", "versions_retention_obligation": "auto, 30", "activity_expire_days": 30, "simpleSignUpLink.shown": false, "share_folder": "\/Shared", "one-click-instance.link": "https:\/\/nextcloud.com\/all-in-one\/", "upgrade.cli-upgrade-link": "https:\/\/github.com\/nextcloud\/all-in-one\/discussions\/2726", "maintenance_window_start": 100, "allow_local_remote_servers": true, "davstorage.request_timeout": 3600, "htaccess.RewriteBase": "\/", "dbpersistent": false, "auth.bruteforce.protection.enabled": true, "ratelimit.protection.enabled": true, "files_external_allow_create_new_local": false, "trusted_proxies": " ***REMOVED SENSITIVE VALUE***", "preview_imaginary_url": " ***REMOVED SENSITIVE VALUE***", "preview_imaginary_key": " ***REMOVED SENSITIVE VALUE***", "mail_from_address": " ***REMOVED SENSITIVE VALUE***", "mail_sendmailmode": "smtp", "mail_domain": " ***REMOVED SENSITIVE VALUE***", "mail_smtphost": " ***REMOVED SENSITIVE VALUE***", "mail_smtpport": "25", "default_language": "fr", "skeletondirectory": "", "templatedirectory": "", "documentation_url.server_logs": "https:\/\/github.com\/nextcloud\/all-in-one\/discussions\/5425", "mail_smtpauth": 1, "DOMAIN": "cmc.clubmontagnecolomiers.org" } } ``` #### Apps The output of `occ app:list` (if possible). ```auto Enabled: - activity: 4.0.0 - admin_audit: 1.21.0 - bruteforcesettings: 4.0.0 - calendar: 5.3.2 - circles: 31.0.0 - cloud_federation_api: 1.14.0 - comments: 1.21.0 - contacts: 7.1.3 - contactsinteraction: 1.12.0 - dashboard: 7.11.0 - dav: 1.33.0 - federatedfilesharing: 1.21.0 - federation: 1.21.0 - files: 2.3.1 - files_downloadlimit: 4.0.0 - files_mindmap: 0.0.33 - files_pdfviewer: 4.0.0 - files_reminders: 1.4.0 - files_sharing: 1.23.1 - files_trashbin: 1.21.0 - files_versions: 1.24.0 - firstrunwizard: 4.0.0 - forms: 5.1.0 - gpxpod: 7.0.4 - logreader: 4.0.0 - lookup_server_connector: 1.19.0 - mail: 5.1.2 - metadata: 0.22.0 - nextcloud-aio: 0.8.0 - nextcloud_announcements: 3.0.0 - notes: 4.12.1 - notifications: 4.0.0 - notify_push: 1.1.0 - oauth2: 1.19.1 - password_policy: 3.0.0 - photos: 4.0.0-dev.1 - polls: 7.4.3 - privacy: 3.0.0 - profile: 1.0.0 - provisioning_api: 1.21.0 - recommendations: 4.0.0 - related_resources: 2.0.0 - richdocuments: 8.7.0 - serverinfo: 3.0.0 - settings: 1.14.0 - sharebymail: 1.21.0 - spreed: 21.1.0 - support: 3.0.0 - survey_client: 3.0.0 - systemtags: 1.21.1 - tasks: 0.16.1 - text: 5.0.0 - theming: 2.6.1 - twofactor_backupcodes: 1.20.0 - twofactor_totp: 13.0.0-dev.0 - user_status: 1.11.0 - viewer: 4.0.0 - weather_status: 1.11.0 - webhook_listeners: 1.2.0 - whiteboard: 1.0.5 - workflowengine: 2.13.0 Disabled: - app_api: 5.0.2 (installed 4.0.5) - deck: 1.15.1 (installed 1.15.1) - encryption: 2.19.0 - external: 6.0.2 (installed 6.0.2) - files_accesscontrol: 2.0.0 (installed 2.0.0) - files_external: 1.23.0 - groupfolders: 19.1.0 (installed 19.1.0) - login_notes: 1.6.1 (installed 1.6.1) - suspicious_login: 9.0.1 - twofactor_nextcloud_notification: 5.0.0 - user_ldap: 1.22.0 - workflow_pdf_converter: 2.0.0 (installed 2.0.0) - workflow_script: 2.0.0 (installed 2.0.0) ``` ### Tips for increasing the likelihood of a response - Use the `preformatted text` formatting option in the editor for all log entries and configuration output. - If screenshots are useful, feel free to include them. - If possible, also include key error output in text form so it can be searched for. - Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you. ---
**Author:** ![LucVV](https://help.nextcloud.com/letter_avatar/lucvv/32/6_22734026db12803ebb3e059622ac3534.png) [@LucVV](https://help.nextcloud.com/u/LucVV)\ **Post date:** [June 11, 2025, 12:46pm UTC](https://help.nextcloud.com/t/groupfolders-all-gone-without-manual-update/226731/2 "2025-06-11T12:46:05Z")
After starting the teamfolders app, everything seems Ok. Groupfolders are back on line. “Plus de peur que de mal” ---
**Author:** ![devnull](https://help.nextcloud.com/user_avatar/help.nextcloud.com/devnull/32/27793_2.png) [@devnull](https://help.nextcloud.com/u/devnull)\ **Post date:** [June 11, 2025, 2:11pm UTC](https://help.nextcloud.com/t/groupfolders-all-gone-without-manual-update/226731/3 "2025-06-11T14:11:51Z")
Maybe a problem with **Group folders** vs. **Team folders** `https://apps.nextcloud.com/apps/groupfolders` [Link](https://apps.nextcloud.com/apps/groupfolders) ![t](https://help.nextcloud.com/uploads/default/original/3X/9/a/9a9e292b7ea5cada2e5e129aeab32bec5a44cc77.png) App was renamed. ---
**Author:** ![system](https://help.nextcloud.com/user_avatar/help.nextcloud.com/system/32/29333_2.png) [@system](https://help.nextcloud.com/u/system)\ **Post date:** [September 9, 2025, 2:11pm UTC](https://help.nextcloud.com/t/groupfolders-all-gone-without-manual-update/226731/4 "2025-09-09T14:11:56Z")
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