Friendly login for new joiner

Support intro

Sorry to hear you’re facing problems :slightly_frowning_face: is for home/non-enterprise users. If you’re running a business, paid support can be accessed via where we can ensure your business keeps running smoothly.

In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:


Or for longer, use three backticks above and below the code snippet:


Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can :heart:

Nextcloud version (eg, 12.0.2): 17.0.2-0
Operating system and version (eg, Ubuntu 17.04):
Apache or nginx version (eg, Apache 2.4.25):
PHP version (eg, 7.1):

The issue you are facing: I am new joiner. when I download and install success SME/Enterprise appliance, In VM start page, is said login link format is : http and IP. and in the PC program login page, it request field of server address, I suppose it’s IP.
when I input IP, it always said"error transferring - - server replied not found". I also try to different Android version, also said server not server.
In one days, God tell me I should input https://IP/nextcloud. then it success.
I had read server manual and client manual, not mention about this.

Is this the first time you’ve seen this error? (Y/N): Yes

Steps to replicate it:

  1. install latest SME
  2. connect by PC client ( and Android client (30020199 or latest).

The output of your Nextcloud log in Admin > Logging:

I don't think needed, please forgive me.

The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):

I don't think needed, please forgive me.

The output of your Apache/nginx/system log in /var/log/____:

I don't think needed, please forgive me.

is there suggestion? Thanks