# Fresh installation with data carried over from prior installation fails **URL:** \ **Category:** ℹ️ Support\ **Tags:** nc32, app\_api\ **Created:** [October 15, 2025, 4:30pm UTC](https://help.nextcloud.com/t/fresh-installation-with-data-carried-over-from-prior-installation-fails/234091 "2025-10-15T16:30:52Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![ccurley](https://help.nextcloud.com/letter_avatar/ccurley/32/5_5575768a8748004e209b776fc1b2916d.png) [@ccurley](https://help.nextcloud.com/u/ccurley)\ **Post date:** [October 15, 2025, 4:30pm UTC](https://help.nextcloud.com/t/fresh-installation-with-data-carried-over-from-prior-installation-fails/234091/1 "2025-10-15T16:30:52Z")
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. ❤ ## Summary I had a working installation under Debian 12 (bookworm). I saved the installation and data, and installed new Debian 13 (trixie). I set up Apache and PHP following the old installation as much as possible. I copied in the data and config.php file from the old installation. The new installation does not work, except that I can run some occ commands (see below). I can also run the cron task. So I conjecture the problem is something missing such as a php module. ## The Basics - Nextcloud Server version _(e.g., 29.x.x)_: - `nextcloud-32.0.0.tar.bz2, 'version' => '32.0.0.13'` - Operating system and version _(e.g., Ubuntu 24.04)_: - `Debian 13 (trixie)` - Web server and version _(e.g, Apache 2.4.25)_: - `apache2 2.4.65-2` - Reverse proxy and version \_(e.g. nginx 1.27.2) - `n/a` - PHP version _(e.g, 8.3)_: - `8.4` - Is this the first time you’ve seen this error? (Yes / No): - `Probably. Since I have no idea what the error actually is, I cannot say.` - When did this problem seem to first start? - `I had a working installation under Debian 12 (bookworm). I upgraded to trixie, and have had this and other problems since.` - Installation method _(e.g. AlO, NCP, Bare Metal/Archive, etc.)_ - `tarball` - Are you using CloudfIare, mod\_security, or similar? _(Yes / No)_ - `no.` ### Summary of the issue you are facing: I get the following error message in the browser: ```auto Internal Server Error The server encountered an internal error and was unable to complete your request. Please contact the server administrator if this error reappears multiple times, please include the technical details below in your report. More details can be found in the server log. ``` I conjecture that some PHP module or other is missing. Which one? I have done: ```auto apt -y install certbot python3-certbot-apache php-curl php-gd php-xml php-imagick php-redis redis-server php-zip php-mbstring ``` What am I missing? ### Steps to replicate it (hint: details matter!): 1. Go to any URL in the nextcloud tree. 2. 3. ### Log entries #### Nextcloud Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the _Copy raw_ option from _Administration settings-\>Logging_ screen or from your `nextcloud.log` located in your data directory). Feel free to use a pastebin/gist service if necessary. ```auto {"reqId":"KfBe37rVIwJcvFJyhov6","level":3,"time":"2025-10-15T09:28:29-06:00","remoteAddr":"192.168.10.1","user":"charles","app":"core","method":"GET","url":"/index.php/apps/dashboard/","message":"Exception thrown: OCP\\Files\\GenericFileException","userAgent":"Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/140.0.0.0 Safari/537.36","version":"32.0.0.13","exception":{"Exception":"OCP\\Files\\GenericFileException","Message":"","Code":0,"Trace":[{"file":"/var/www/nextcloud/lib/private/Files/SimpleFS/SimpleFile.php","line":60,"function":"getContent","class":"OC\\Files\\Node\\File","type":"->"},{"file":"/var/www/nextcloud/lib/private/Template/JSCombiner.php","line":98,"function":"getContent","class":"OC\\Files\\SimpleFS\\SimpleFile","type":"->"},{"file":"/var/www/nextcloud/lib/private/Template/JSCombiner.php","line":73,"function":"isCached","class":"OC\\Template\\JSCombiner","type":"->"},{"file":"/var/www/nextcloud/lib/private/Template/JSResourceLocator.php","line":112,"function":"process","class":"OC\\Template\\JSCombiner","type":"->"},{"file":"/var/www/nextcloud/lib/private/Template/JSResourceLocator.php","line":71,"function":"cacheAndAppendCombineJsonIfExist","class":"OC\\Template\\JSResourceLocator","type":"->"},{"file":"/var/www/nextcloud/lib/private/Template/ResourceLocator.php","line":51,"function":"doFind","class":"OC\\Template\\JSResourceLocator","type":"->"},{"file":"/var/www/nextcloud/lib/private/TemplateLayout.php","line":392,"function":"find","class":"OC\\Template\\ResourceLocator","type":"->"},{"file":"/var/www/nextcloud/lib/private/TemplateLayout.php","line":215,"function":"findJavascriptFiles","class":"OC\\TemplateLayout","type":"::"},{"file":"/var/www/nextcloud/lib/private/Template/Template.php","line":115,"function":"getPageTemplate","class":"OC\\TemplateLayout","type":"->"},{"file":"/var/www/nextcloud/lib/public/AppFramework/Http/TemplateResponse.php","line":195,"function":"fetchPage","class":"OC\\Template\\Template","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":163,"function":"render","class":"OCP\\AppFramework\\Http\\TemplateResponse","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/App.php","line":153,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/Route/Router.php","line":321,"function":"main","class":"OC\\AppFramework\\App","type":"::"},{"file":"/var/www/nextcloud/lib/base.php","line":1061,"function":"match","class":"OC\\Route\\Router","type":"->"},{"file":"/var/www/nextcloud/index.php","line":25,"function":"handleRequest","class":"OC","type":"::"}],"File":"/var/www/nextcloud/lib/private/Files/Node/File.php","Line":35,"message":"","exception":{},"CustomMessage":"Exception thrown: OCP\\Files\\GenericFileException"}} {"reqId":"KfBe37rVIwJcvFJyhov6","level":3,"time":"2025-10-15T09:28:29-06:00","remoteAddr":"192.168.10.1","user":"charles","app":"core","method":"GET","url":"/index.php/apps/dashboard/","message":"Exception thrown: OCP\\Files\\GenericFileException","userAgent":"Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/140.0.0.0 Safari/537.36","version":"32.0.0.13","exception":{"Exception":"OCP\\Files\\GenericFileException","Message":"","Code":0,"Trace":[{"file":"/var/www/nextcloud/lib/private/Files/SimpleFS/SimpleFile.php","line":60,"function":"getContent","class":"OC\\Files\\Node\\File","type":"->"},{"file":"/var/www/nextcloud/lib/private/Template/JSCombiner.php","line":98,"function":"getContent","class":"OC\\Files\\SimpleFS\\SimpleFile","type":"->"},{"file":"/var/www/nextcloud/lib/private/Template/JSCombiner.php","line":73,"function":"isCached","class":"OC\\Template\\JSCombiner","type":"->"},{"file":"/var/www/nextcloud/lib/private/Template/JSResourceLocator.php","line":112,"function":"process","class":"OC\\Template\\JSCombiner","type":"->"},{"file":"/var/www/nextcloud/lib/private/Template/JSResourceLocator.php","line":71,"function":"cacheAndAppendCombineJsonIfExist","class":"OC\\Template\\JSResourceLocator","type":"->"},{"file":"/var/www/nextcloud/lib/private/Template/ResourceLocator.php","line":51,"function":"doFind","class":"OC\\Template\\JSResourceLocator","type":"->"},{"file":"/var/www/nextcloud/lib/private/TemplateLayout.php","line":392,"function":"find","class":"OC\\Template\\ResourceLocator","type":"->"},{"file":"/var/www/nextcloud/lib/private/TemplateLayout.php","line":215,"function":"findJavascriptFiles","class":"OC\\TemplateLayout","type":"::"},{"file":"/var/www/nextcloud/lib/private/Template/Template.php","line":115,"function":"getPageTemplate","class":"OC\\TemplateLayout","type":"->"},{"file":"/var/www/nextcloud/lib/private/Template/Base.php","line":103,"function":"fetchPage","class":"OC\\Template\\Template","type":"->"},{"file":"/var/www/nextcloud/lib/private/Template/TemplateManager.php","line":129,"function":"printPage","class":"OC\\Template\\Base","type":"->"},{"file":"/var/www/nextcloud/index.php","line":90,"function":"printExceptionErrorPage","class":"OC\\Template\\TemplateManager","type":"->"}],"File":"/var/www/nextcloud/lib/private/Files/Node/File.php","Line":35,"message":"","exception":{},"CustomMessage":"Exception thrown: OCP\\Files\\GenericFileException"}} ``` #### Web Browser If the problem is related to the Web interface, open your browser inspector _Console_ and _Network_ tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear. ```auto dashboard/:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error) ``` #### Web server / Reverse Proxy The output of your Apache/nginx/system log in `/var/log/ ____ `: ```auto PASTE HERE ``` ### Configuration #### Nextcloud The output of `occ config:list system` or similar is best, but, if not possible, the contents of your `config.php` file from `/path/to/nextcloud` is fine (make sure to remove any identifiable information!): ```bash root@hawk:/var/www# su - www-data -c 'cd nextcloud && /usr/bin/php occ config:list system' directory '/var/www/bin' does not exist directory '/var/www/.local/bin' does not exist Today is Pungenday, the 69th of Bureaucracy, 3191. Lies and slander, sire! { "system": { "passwordsalt": " ***REMOVED SENSITIVE VALUE***", "secret": " ***REMOVED SENSITIVE VALUE***", "trusted_domains": [ "nextcloud", "nextcloud.localdomain", "localhost", "hawk", "hawk.localdomain", "nextcloud.curleynet.mywire.org:17800" ], "datadirectory": " ***REMOVED SENSITIVE VALUE***", "dbtype": "sqlite3", "version": "32.0.0.13", "overwrite.cli.url": "http:\/\/localhost", "dbname": " ***REMOVED SENSITIVE VALUE***", "installed": true, "instanceid": " ***REMOVED SENSITIVE VALUE***", "maintenance": false, "default_phone_region": "US", "theme": "", "loglevel": 2, "logtimezone": "America\/Denver", "logfile": "\/var\/log\/nextcloud\/nextcloud.log", "mail_domain": " ***REMOVED SENSITIVE VALUE***", "mail_from_address": " ***REMOVED SENSITIVE VALUE***", "mail_smtpmode": "smtp", "mail_sendmailmode": "smtp", "mail_smtpauth": 1, "mail_smtpauthtype": "LOGIN", "mail_smtphost": " ***REMOVED SENSITIVE VALUE***", "mail_smtpname": " ***REMOVED SENSITIVE VALUE***", "mail_smtppassword": " ***REMOVED SENSITIVE VALUE***", "app_install_overwrite": [ "calendar" ], "trashbin_retention_obligation": "auto, 90", "maintenance_window_start": 19, "filelocking.enabled": true, "redis": { "host": " ***REMOVED SENSITIVE VALUE***", "port": 0, "timeout": 0 }, "versions_retention_obligation": "auto, 90" } } root@hawk:/var/www# ``` #### Apps The output of `occ app:list` (if possible). ```bash root@hawk:/var/www# su - www-data -c 'cd nextcloud && /usr/bin/php occ app:list' directory '/var/www/bin' does not exist directory '/var/www/.local/bin' does not exist Today is Pungenday, the 69th of Bureaucracy, 3191. You are what you see. Enabled: - activity: 5.0.0-dev.0 - app_api: 32.0.0 - bruteforcesettings: 5.0.0-dev.0 - circles: 32.0.0 - cloud_federation_api: 1.16.0 - comments: 1.22.0 - contactsinteraction: 1.13.1 - dashboard: 7.12.0 - dav: 1.34.2 - federatedfilesharing: 1.22.0 - federation: 1.22.0 - files: 2.4.0 - files_downloadlimit: 5.0.0-dev.0 - files_external: 1.24.0 - files_pdfviewer: 5.0.0-dev.0 - files_reminders: 1.5.0 - files_sharing: 1.24.0 - files_trashbin: 1.22.0 - files_versions: 1.25.0 - firstrunwizard: 5.0.0-dev.0 - logreader: 5.0.0-dev.0 - lookup_server_connector: 1.20.0 - nextcloud_announcements: 4.0.0-dev.0 - notifications: 5.0.0-dev.0 - oauth2: 1.20.0 - password_policy: 4.0.0-dev.0 - privacy: 4.0.0-dev.0 - profile: 1.1.0 - provisioning_api: 1.22.0 - recommendations: 5.0.0-dev.0 - related_resources: 3.0.0-dev.0 - serverinfo: 4.0.0-dev.0 - settings: 1.15.1 - sharebymail: 1.22.0 - support: 4.0.0-dev.0 - systemtags: 1.22.0 - text: 6.0.0-dev.0 - theming: 2.7.0 - twofactor_backupcodes: 1.21.0 - updatenotification: 1.22.0 - user_status: 1.12.0 - viewer: 5.0.0-dev.0 - webhook_listeners: 1.3.0 - workflowengine: 2.14.0 Disabled: - admin_audit: 1.22.0 - encryption: 2.20.0 - photos: 5.0.0-dev.1 (installed 2.0.1) - survey_client: 4.0.0-dev.0 (installed 2.0.0) - suspicious_login: 10.0.0-dev.0 - twofactor_nextcloud_notification: 6.0.0-dev.0 - twofactor_totp: 14.0.0 - user_ldap: 1.23.0 - weather_status: 1.12.0 (installed 1.2.0) root@hawk:/var/www# ``` ### Tips for increasing the likelihood of a response - Use the `preformatted text` formatting option in the editor for all log entries and configuration output. - If screenshots are useful, feel free to include them. - If possible, also include key error output in text form so it can be searched for. - Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you. ---
**Author:** ![wwe](https://help.nextcloud.com/user_avatar/help.nextcloud.com/wwe/32/72963_2.png) [@wwe](https://help.nextcloud.com/u/wwe)\ **Post date:** [October 16, 2025, 9:35am UTC](https://help.nextcloud.com/t/fresh-installation-with-data-carried-over-from-prior-installation-fails/234091/2 "2025-10-16T09:35:26Z")
> [@ccurley](#): > > I had a working installation under Debian 12 (bookworm). I saved the installation and data, and installed new Debian 13 (trixie). I set up Apache and PHP following the old installation as much as possible. I copied in the data and config.php file from the old installation. If you still have the old installation I would recommend to perform the migration in proper way as described in [Migrating to a different server — Nextcloud latest Administration Manual latest documentation](https://docs.nextcloud.com/server/latest/admin_manual/maintenance/migrating.html) see [101: backup what and why (not how)](https://help.nextcloud.com/t/101-backup-what-and-why-not-how/217496) to learn which data is important. > [@ccurley](#): > > I conjecture that some PHP module or other is missing. Which one? I have done: please review [Preparing PHP — Nextcloud latest Administration Manual latest documentation](https://docs.nextcloud.com/server/latest/admin_manual/installation/php_configuration.html#required-php-modules) ---
**Author:** ![ccurley](https://help.nextcloud.com/letter_avatar/ccurley/32/5_5575768a8748004e209b776fc1b2916d.png) [@ccurley](https://help.nextcloud.com/u/ccurley)\ **Post date:** [October 16, 2025, 2:19pm UTC](https://help.nextcloud.com/t/fresh-installation-with-data-carried-over-from-prior-installation-fails/234091/3 "2025-10-16T14:19:46Z")
> [@wwe](#): > > If you still have the old installation I would recommend to perform the migration in proper way as described in [Migrating to a different server — Nextcloud latest Administration Manual latest documentation](https://docs.nextcloud.com/server/latest/admin_manual/maintenance/migrating.html) Thank you. I was not aware of that. I will be away for several days, and will try it when I get back. > [@wwe](#): > > please review [Preparing PHP — Nextcloud latest Administration Manual latest documentation](https://docs.nextcloud.com/server/latest/admin_manual/installation/php_configuration.html#required-php-modules) I am familiar with that one. It is incomplete. I added several PHP packages to the `apt install` command I showed above. ---
**Author:** ![jtr](https://help.nextcloud.com/letter_avatar/jtr/32/5_5575768a8748004e209b776fc1b2916d.png) [@jtr](https://help.nextcloud.com/u/jtr)\ **Post date:** [October 16, 2025, 4:17pm UTC](https://help.nextcloud.com/t/fresh-installation-with-data-carried-over-from-prior-installation-fails/234091/4 "2025-10-16T16:17:31Z")
> [@ccurley](#): > > I am familiar with that one. It is incomplete. I added several PHP packages to the `apt install` command I showed above. You’re right. I missed adding a bunch of the required modules to the the quick reference table. Technically, they’re all there on the page somewhere, but definitely an oversight. Fixed (probably will take a day or two to go live): ![image](https://help.nextcloud.com/uploads/default/original/3X/4/7/471533fcf5412dcd109482b9819986b5338d4430.png) ---
**Author:** ![ccurley](https://help.nextcloud.com/letter_avatar/ccurley/32/5_5575768a8748004e209b776fc1b2916d.png) [@ccurley](https://help.nextcloud.com/u/ccurley)\ **Post date:** [October 16, 2025, 4:25pm UTC](https://help.nextcloud.com/t/fresh-installation-with-data-carried-over-from-prior-installation-fails/234091/5 "2025-10-16T16:25:34Z")
Problem solved. I ran several commands, ```auto su - www-data -c 'cd nextcloud && /usr/bin/php occ status' su - www-data -c 'cd nextcloud && /usr/bin/php occ maintenance:data-fingerprint' su - www-data -c 'cd nextcloud && /usr/bin/php occ maintenance:repair' ``` The last one produced a lot of output that looked like it actually did something. Once that finished, I was able to use the web interface. However, three of my apps were missing: Calendar, Contacts, and Notes. I went to Featured Apps. Those three showed versions of 0. So I disabled and re-enabled all three. They are back, and all the data is intact. ---
**Author:** ![ccurley](https://help.nextcloud.com/letter_avatar/ccurley/32/5_5575768a8748004e209b776fc1b2916d.png) [@ccurley](https://help.nextcloud.com/u/ccurley)\ **Post date:** [October 16, 2025, 4:28pm UTC](https://help.nextcloud.com/t/fresh-installation-with-data-carried-over-from-prior-installation-fails/234091/6 "2025-10-16T16:28:48Z")
Thank you. Much better. Can you sort those by module name? ---
**Author:** ![jtr](https://help.nextcloud.com/letter_avatar/jtr/32/5_5575768a8748004e209b776fc1b2916d.png) [@jtr](https://help.nextcloud.com/u/jtr)\ **Post date:** [October 16, 2025, 4:40pm UTC](https://help.nextcloud.com/t/fresh-installation-with-data-carried-over-from-prior-installation-fails/234091/7 "2025-10-16T16:40:26Z")
> [@ccurley](#): > > However, three of my apps were missing: Calendar, Contacts, and Notes. I went to Featured Apps. Those three showed versions of 0. So I disabled and re-enabled all three. They are back, and all the data is intact. Not surprised. Those aren’t shipped apps. You’d have to carry them over from your old environment (or re-install them anew). When migrating you have to identify all the non-default apps in your `apps/` folder and make sure they get moved over. Same goes for some manual updating and recovery processes. Most of the packaged distribution/deploy methods (e.g. Community Docker, AIO, etc.) for Nextcloud separate the shipped apps from the other apps to make this even easier/clearer - e.g. [https://docs.nextcloud.com/server/latest/admin\_manual/apps\_management.html#using-custom-app-directories](https://docs.nextcloud.com/server/latest/admin_manual/apps_management.html#using-custom-app-directories) ---
**Author:** ![system](https://help.nextcloud.com/user_avatar/help.nextcloud.com/system/32/29333_2.png) [@system](https://help.nextcloud.com/u/system)\ **Post date:** [January 14, 2026, 4:40pm UTC](https://help.nextcloud.com/t/fresh-installation-with-data-carried-over-from-prior-installation-fails/234091/8 "2026-01-14T16:40:50Z")
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