Nextcloud version (eg, 12.0.2): 17.0.2
Operating system and version (eg, Ubuntu 17.04): Ubuntu 18.04
Apache or nginx version (eg, Apache 2.4.25): 2.4.29
PHP version (eg, 7.1): 7.2.24
The issue you are facing:
I am seeing an issue with NextCloud clients (Web, Android, MacOS) getting logged out after 5-15 minutes. This seems to have started occurring after upgrading to 17.0.2.
Things I’ve tried:
- increase session_lifetime in config.php
- enable session_keepalive
- disable bruteforce protection (lots of logins = lots of password typos)
In the log I see “Login failed” and “NotAuthenticated messages”. These don’t tell me anything I didn’t already know.
I’ve checked the cookie timeouts client-side and they look fine (and match session_lifetime). I can see session files being created in my php install.
Any suggestions for further debugging steps would be very helpful. Thanks!
Is this the first time you’ve seen this error? (Y/N): Y
Steps to replicate it:
- Log in to my next cloud instance on Web, Android, or MacOS
- Wait ~10 minutes
- Client is automatically logged out
The output of your Nextcloud log in Admin > Logging:
Level App Message Time
Debug core OC\AppFramework\Middleware\Security\Exceptions\NotLoggedInException: Current user is not logged in
2020-01-15T16:16:48+0100
Debug webdav Sabre\DAV\Exception\NotAuthenticated: No public access to this resource., Username or password was incorrect, No 'Authorization: Bearer' header found. Either the client didn't send one, or the server is mis-configured, Username or password was incorrect
2020-01-15T16:16:44+0100
Debug webdav Sabre\DAV\Exception\NotAuthenticated: No public access to this resource., Username or password was incorrect, No 'Authorization: Bearer' header found. Either the client didn't send one, or the server is mis-configured, Username or password was incorrect
2020-01-15T16:16:44+0100
Debug core OC\AppFramework\Middleware\Security\Exceptions\NotLoggedInException: Current user is not logged in
2020-01-15T16:16:37+0100
Warning core Login failed: 'spencer' (Remote IP: '129.129.71.142')
2020-01-15T16:16:37+0100
Debug core OC\AppFramework\Middleware\Security\Exceptions\NotLoggedInException: Current user is not logged in
2020-01-15T16:16:23+0100
Debug core OC\AppFramework\Middleware\Security\Exceptions\NotLoggedInException: Current user is not logged in
2020-01-15T16:16:06+0100
Debug core OC\AppFramework\Middleware\Security\Exceptions\NotLoggedInException: Current user is not logged in
2020-01-15T16:16:05+0100
Warning core Login failed: 'spencer' (Remote IP: '129.129.71.142')
2020-01-15T16:16:05+0100
Debug cron Finished OCA\Text\Cron\Cleanup job with ID 6013 in 0 seconds
2020-01-15T16:15:07+0100
Debug text Removed 0 inactive sessions
2020-01-15T16:15:07+0100
Debug text Run cleanup job for text sessions
2020-01-15T16:15:07+0100
Debug cron Run OCA\Text\Cron\Cleanup job with ID 6013
2020-01-15T16:15:07+0100
Debug cron Finished OCA\DAV\BackgroundJob\EventReminderJob job with ID 6012 in 0 seconds
2020-01-15T16:15:07+0100
Debug cron Run OCA\DAV\BackgroundJob\EventReminderJob job with ID 6012
2020-01-15T16:15:07+0100
Debug cron Finished OCA\Files_Versions\BackgroundJob\ExpireVersions job with ID 4476 in 0 seconds
2020-01-15T16:15:06+0100
Debug cron Run OCA\Files_Versions\BackgroundJob\ExpireVersions job with ID 4476
2020-01-15T16:15:06+0100
Debug cron Finished OCA\Files_Trashbin\BackgroundJob\ExpireTrash job with ID 4475 in 0 seconds
2020-01-15T16:15:06+0100
Debug cron Run OCA\Files_Trashbin\BackgroundJob\ExpireTrash job with ID 4475
2020-01-15T16:15:06+0100
Debug cron Finished OCA\Files\BackgroundJob\CleanupFileLocks job with ID 4474 in 0 seconds
2020-01-15T16:15:06+0100
Debug cron Run OCA\Files\BackgroundJob\CleanupFileLocks job with ID 4474
2020-01-15T16:15:06+0100
Debug cron Finished OCA\Support\BackgroundJobs\CheckSubscription job with ID 5214 in 0 seconds
2020-01-15T16:15:06+0100
Debug cron Run OCA\Support\BackgroundJobs\CheckSubscription job with ID 5214
2020-01-15T16:15:06+0100
Debug cron Finished OCA\Files\BackgroundJob\ScanFiles job with ID 5155 in 0 seconds
2020-01-15T16:15:05+0100
Debug OC\Files\Cache\Scanner !!! Path '' is not accessible or present !!!
2020-01-15T16:15:05+0100
Debug cron Run OCA\Files\BackgroundJob\ScanFiles job with ID 5155
2020-01-15T16:15:05+0100
Debug cron Finished OCA\Activity\BackgroundJob\EmailNotification job with ID 1 in 0 seconds
2020-01-15T16:15:05+0100
Debug cron Run OCA\Activity\BackgroundJob\EmailNotification job with ID 1
2020-01-15T16:15:05+0100
Debug cron Finished OCA\DAV\BackgroundJob\UpdateCalendarResourcesRoomsBackgroundJob job with ID 5210 in 0 seconds
2020-01-15T16:15:04+0100
Debug cron Run OCA\DAV\BackgroundJob\UpdateCalendarResourcesRoomsBackgroundJob job with ID 5210
2020-01-15T16:15:04+0100
Debug cron Finished OC\Core\BackgroundJobs\CleanupLoginFlowV2 job with ID 5976 in 0 seconds
2020-01-15T16:15:04+0100
Debug cron Run OC\Core\BackgroundJobs\CleanupLoginFlowV2 job with ID 5976
2020-01-15T16:15:04+0100
Debug cron Finished OC\Preview\BackgroundCleanupJob job with ID 5207 in 0 seconds
2020-01-15T16:15:04+0100
Debug cron Run OC\Preview\BackgroundCleanupJob job with ID 5207
2020-01-15T16:15:04+0100
Debug cron Finished OC\Log\Rotate job with ID 5204 in 0 seconds
2020-01-15T16:15:04+0100
Debug cron Run OC\Log\Rotate job with ID 5204
2020-01-15T16:15:04+0100
Debug cron Finished OC\Authentication\Token\DefaultTokenCleanupJob job with ID 5203 in 0 seconds
2020-01-15T16:15:03+0100
Debug cron Invalidating remembered session tokens older than 2019-12-31T15:15:03+00:00
2020-01-15T16:15:03+0100
Debug cron Invalidating session tokens older than 2020-01-01T15:15:03+00:00
2020-01-15T16:15:03+0100
Debug cron Invalidating remembered session tokens older than 2019-12-31T15:15:03+00:00
2020-01-15T16:15:03+0100
Debug cron Invalidating session tokens older than 2020-01-01T15:15:03+00:00
2020-01-15T16:15:03+0100
Debug cron Run OC\Authentication\Token\DefaultTokenCleanupJob job with ID 5203
2020-01-15T16:15:03+0100
Debug cron Finished OCA\UpdateNotification\ResetTokenBackgroundJob job with ID 5168 in 0 seconds
2020-01-15T16:15:03+0100
Debug cron Run OCA\UpdateNotification\ResetTokenBackgroundJob job with ID 5168
2020-01-15T16:15:03+0100
Debug cron Finished OCA\Files_Sharing\DeleteOrphanedSharesJob job with ID 5164 in 0 seconds
2020-01-15T16:15:03+0100
Debug DeleteOrphanedSharesJob 0 orphaned share(s) deleted
2020-01-15T16:15:03+0100
Debug cron Run OCA\Files_Sharing\DeleteOrphanedSharesJob job with ID 5164
2020-01-15T16:15:03+0100
Debug cron Finished OC\Authentication\Token\DefaultTokenCleanupJob job with ID 5160 in 0 seconds
2020-01-15T16:15:03+0100
Debug cron Invalidating remembered session tokens older than 2019-12-31T15:15:03+00:00
2020-01-15T16:15:03+0100
Debug cron Invalidating session tokens older than 2020-01-01T15:15:03+00:00
2020-01-15T16:15:03+0100
Debug cron Invalidating remembered session tokens older than 2019-12-31T15:15:03+00:00
2020-01-15T16:15:03+0100
Debug cron Invalidating session tokens older than 2020-01-01T15:15:03+00:00
2020-01-15T16:15:03+0100
Debug cron Run OC\Authentication\Token\DefaultTokenCleanupJob job with ID 5160
2020-01-15T16:15:03+0100
Info cli Memcache \OC\Memcache\APCu not available for distributed cache
2020-01-15T16:15:02+0100
Info cli Memcache \OC\Memcache\APCu not available for local cache
2020-01-15T16:15:02+0100
Debug core OC\AppFramework\Middleware\Security\Exceptions\NotLoggedInException: Current user is not logged in
2020-01-15T16:09:58+0100
Debug core OC\AppFramework\Middleware\Security\Exceptions\NotLoggedInException: Current user is not logged in
2020-01-15T16:09:51+0100
Debug core OC\AppFramework\Middleware\Security\Exceptions\NotLoggedInException: Current user is not logged in
2020-01-15T16:09:51+0100
Warning core Login failed: 'spencer' (Remote IP: '129.129.71.142')
2020-01-15T16:09:50+0100
Debug core OC\AppFramework\Middleware\Security\Exceptions\NotLoggedInException: Current user is not logged in
2020-01-15T16:06:06+0100
Debug webdav Sabre\DAV\Exception\NotAuthenticated: No 'Authorization: Basic' header found. Either the client didn't send one, or the server is misconfigured, No 'Authorization: Bearer' header found. Either the client didn't send one, or the server is mis-configured
2020-01-15T16:06:04+0100
Debug webdav Sabre\DAV\Exception\NotAuthenticated: No 'Authorization: Basic' header found. Either the client didn't send one, or the server is misconfigured, No 'Authorization: Bearer' header found. Either the client didn't send one, or the server is mis-configured
2020-01-15T16:06:04+0100
Debug core OC\AppFramework\Middleware\Security\Exceptions\NotLoggedInException: Current user is not logged in
2020-01-15T16:04:02+0100
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
$CONFIG = array (
'instanceid' => '',
'passwordsalt' => '',
'secret' => '',
'trusted_domains' =>
array (
0 => '',
),
'datadirectory' => '/mnt/clouddata/clouddata',
'overwrite.cli.url' => 'http://x.local/cloud',
'dbtype' => 'mysql',
'version' => '17.0.2.1',
'dbname' => 'owncloud',
'dbhost' => 'localhost',
'dbtableprefix' => 'oc_',
'dbuser' => 'owncloud',
'dbpassword' => '',
'logtimezone' => 'UTC',
'installed' => true,
'maintenance' => false,
'memcache.local' => '\\OC\\Memcache\\APCu',
'theme' => '',
'loglevel' => 0,
'updatechecker' => false,
'trashbin_retention_obligation' => 'auto',
'filesystem_check_changes' => 0,
'mysql.utf8mb4' => true,
'session_lifetime' => 1209600,
'session_keepalive' => true,
'auth.bruteforce.protection.enabled' => false,
'logfile' => '/mnt/clouddata/clouddata/nextcloud.log',
);
The output of your Apache/nginx/system log in /var/log/____
:
(No errors. Access log omitted due to length limit)