Folder out of sync

what do you do when you find that some folders are out of sync?

I typically would move the folder out of NC folder, wait for a few minutes and put it back…but I thought there might be a more sophisticated way that I wasn’t aware of?

Is this question related to the desktop client?

yes. sorry, i’ve changed the category.

Folders should not be out of sync. You workaround is not recommended at all.

Which client version? which client os?
Which nc version?

Have you checked client log regarding errors?

NC client: 3.3.5, Win10 21H1 (19043.1288)
NC server: 21.0.5 (Ubuntu 20.04.3)

These are the last few lines from debug before “folder is disabled” and the account is disabled/lock out.

contentChecksum, e2eMangledName, isE2eEncrypted FROM metadata LEFT JOIN checksumtype as contentchecksumtype ON metadata.contentChecksumTypeId == contentchecksumtype.id WHERE e2eMangledName=?1"
2021-10-15 13:27:37:364 [ debug nextcloud.sync.database.sql ] [ OCC::SqlQuery::bindValue ]: SQL bind 1 “WBX”
2021-10-15 13:27:37:364 [ debug nextcloud.sync.database.sql ] [ OCC::SqlQuery::exec ]: SQL exec “SELECT path, inode, modtime, type, md5, fileid, remotePerm, filesize, ignoredChildrenRemote, contentchecksumtype.name || ‘:’ || contentChecksum, e2eMangledName, isE2eEncrypted FROM metadata LEFT JOIN checksumtype as contentchecksumtype ON metadata.contentChecksumTypeId == contentchecksumtype.id WHERE e2eMangledName=?1”
2021-10-15 13:27:37:365 [ debug nextcloud.sync.database.sql ] [ OCC::SqlQuery::bindValue ]: SQL bind 1 “websites”
2021-10-15 13:27:37:365 [ debug nextcloud.sync.database.sql ] [ OCC::SqlQuery::exec ]: SQL exec “SELECT path, inode, modtime, type, md5, fileid, remotePerm, filesize, ignoredChildrenRemote, contentchecksumtype.name || ‘:’ || contentChecksum, e2eMangledName, isE2eEncrypted FROM metadata LEFT JOIN checksumtype as contentchecksumtype ON metadata.contentChecksumTypeId == contentchecksumtype.id WHERE e2eMangledName=?1”
2021-10-15 13:27:37:365 [ debug nextcloud.sync.database.sql ] [ OCC::SqlQuery::bindValue ]: SQL bind 1 3
2021-10-15 13:27:37:365 [ debug nextcloud.sync.database.sql ] [ OCC::SqlQuery::exec ]: SQL exec “SELECT path FROM selectivesync WHERE type=?1”
2021-10-15 13:27:37:365 [ debug nextcloud.sync.networkjob ] [ OCC::AbstractNetworkJob::slotFinished ]: Network job OCC::LsColJob finished for “/”
2021-10-15 13:27:37:433 [ info nextcloud.sync.credentials.webflow ]: request finished
2021-10-15 13:27:37:433 [ info nextcloud.sync.networkjob.jsonapi ]: JsonApiJob of QUrl(“https://nc.company.com/ocs/v1.php/cloud/user?format=json”) FINISHED WITH STATUS “OK”
2021-10-15 13:27:37:461 [ info nextcloud.sync.accessmanager ]: 2 “” “https://nc.company.com/remote.php/dav/avatars/username/128.png” has X-Request-ID “d8ccbcd0-79f9-455c-b3a6-1a024a4d270a”
2021-10-15 13:27:37:461 [ debug nextcloud.sync.cookiejar ] [ OCC::CookieJar::cookiesForUrl ]: QUrl(“https://nc.company.com/remote.php/dav/avatars/username/128.png”) requests: (QNetworkCookie(“oc_sessionPassphrase=AvH7aBjxgmCkPsIz4fq6O1HOub9DhEcF9gG2k%2FsDzBtR22ltAH0dqXtNuOqde5ASxT%2Bos%2Byr9OHaqOA3gacK7yDCJDkBYaSFkFnf2sB7nfbaizndHXQ6pL0fP3jzEvuy; secure; HttpOnly; domain=nc.company.com; path=/”), QNetworkCookie("__Host-nc_sameSiteCookielax=true; secure; HttpOnly; expires=Fri, 31-Dec-2100 23:59:59 GMT; domain=nc.company.com; path=/"), QNetworkCookie("__Host-nc_sameSiteCookiestrict=true; secure; HttpOnly; expires=Fri, 31-Dec-2100 23:59:59 GMT; domain=nc.company.com; path=/"), QNetworkCookie(“oczi6wtd5105=tc5o78bgo48gtuuu0b0sfllc56; secure; HttpOnly; domain=nc.company.com; path=/”))
2021-10-15 13:27:37:461 [ info nextcloud.sync.networkjob ]: OCC::AvatarJob created for “https://nc.company.com” + “” “OCC::UserInfo”
2021-10-15 13:27:37:461 [ debug nextcloud.sync.networkjob ] [ OCC::AbstractNetworkJob::slotFinished ]: Network job OCC::JsonApiJob finished for “ocs/v1.php/cloud/user”
2021-10-15 13:27:37:647 [ info nextcloud.sync.credentials.webflow ]: request finished
2021-10-15 13:27:37:647 [ debug nextcloud.sync.networkjob.avatar ] [ OCC::AvatarJob::finished ]: Retrieved Avatar pixmap!
2021-10-15 13:27:37:648 [ debug nextcloud.sync.networkjob ] [ OCC::AbstractNetworkJob::slotFinished ]: Network job OCC::AvatarJob finished for “”
2021-10-15 13:27:37:742 [ info nextcloud.gui.folder.manager ]: Etag poll timer timeout
2021-10-15 13:27:37:742 [ info nextcloud.gui.folder.manager ]: Folders to sync: 2
2021-10-15 13:27:37:742 [ info nextcloud.gui.folder.manager ]: Number of folders that don’t use push notifications: 2
2021-10-15 13:27:37:742 [ info nextcloud.gui.folder.manager ]: Run etag job on folder OCC::Folder(0x204dd2795e0)
2021-10-15 13:27:37:742 [ info nextcloud.gui.folder.manager ]: Can not run etag job: Polltime not reached
2021-10-15 13:27:37:742 [ info nextcloud.gui.folder.manager ]: Run etag job on folder OCC::Folder(0x204daf65cc0)
2021-10-15 13:27:37:742 [ info nextcloud.gui.folder.manager ]: Can not run etag job: Folder is disabled