Folder does not load (29.0.6)

[airflow]

Hello, I’m using nextcloud in version 29.0.6.

I have the problem that one specific folder doesn’t load via the web-UI. This folder contains a lot of photos, some videos. Waiting doesn’t help, it seems it never loads, it just shows a rolling circle animation.

The issue can be replicated each time I want to display the contents of this folder.

What I already tried:

• Check the nextcloud.log for entries when trying it. → There are no errors or any entries when I replicate the issue.
• issue “occ files:scan --all” → completes fine, doesn’t change anything
• occ files:scan-app-data → completes fine, doesn’t change anything

What can I try next? I collect the photos/videos of my mobile phones over the years and I suspect there might be a corrupted file there which makes troubles? Any idea?

Best regards,
airflow

[jtr]

Check your browser inspector under the Network tab and look for transactions that are failing.

Also, is this a new problem or something that has being going on across different versions?

[airflow]

I checked the info at the network-debug-console from chrome, but even after letting it run several minutes, only successful transactions are shown. I attach the screenshot for reference.

Regarding the age of the problem: Honestly I’m not sure. The problem was for sure present in the previous version 29.0.5, where I noticed first. I wanted to try out the next update of nextcloud before I ask here.

[jtr]

When you enter a folder there should be a bunch of requests for previews.

Can you post your config and apps list?

occ config:list system
occ app:list

What installation method?

[airflow]

config:list system
app:list

May I ask, for what information exactly are you searching when you ask for this output? So that I can learn for my own troubleshooting.

My installation method is within a FreeBSD jail (kind of a container technology), mapping the data-directories into the jail, and copying the config.php file.

I can report that I fixed the problem in the meanwhile. In a somewhat hacky, not very convenient way.

1. I copied the complete content on that problematic folder via the underlying OS from the nextcloud data directory to my local workstation.
2. I created a new folder in parallel to the problematic folder with another name.
3. I uploaded all the files again via the nextcloud webgui to the new folder.
4. I checked if everything was there and if there was any difference between the files with the command “diff” on CLI. (everything good)
5. the new folder with the same content now works perfectly fine, while the old one is still showing the same behaviour.
6. I deleted the problematic folder via nextcloud webgui.

So another nextcloud problem evaded. Still I’m wondering if I am taking the right path here. It cannot be that a nextcloud administrator for a large instance with many users has to do stuff like this. There has to be a better way. Like a re-scan of the filesystem, some kind of db or consistency-check or something.