Support intro
Sorry to hear you’re facing problems
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 20.0.5): 25.0.2
Operating system and version (eg, Ubuntu 20.04): Ubuntu 22.04 LTS
Apache or nginx version (eg, Apache 2.4.25): nginx/1.18.0 (Ubuntu)
PHP version (eg, 7.4): 8.1
The issue you are facing:
blank files page with the error:
this.fileList is null
Is this the first time you’ve seen this error? Y
Steps to replicate it:
- install nextcloud on 20.04
- do a dist-upgrade
- update nextcloud to the latest stable version
- open files page, and the files list is empty.
The output of your Nextcloud log in Admin > Logging:
https://pastebin.com/tYwezTBQ
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
https://pastebin.com/Ms3xNw4a
The output of your Apache/nginx/system log in /var/log/____
:
error.log empty during fetch
access.log: https://pastebin.com/42ySJK5j
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
https://pastebin.com/tYwezTBQ