Files not shown in Internet Explorer for one user

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Nextcloud version :15.0.0
Operating system and version : Ubuntu 16.04
Apache or nginx version : Apache 2.4.18
PHP version :7.2

The issue you are facing:
When logging in to nextcloud web interface with one user from Internet Explorer til file list is just white. In Firefox or Safari it looks normal. The desktop client is also working. Other users can use Internet Explorer, but not this specific user. Have tried on multiple computers. The problem has been from version 13, 14 and 15. PHP upgraded from 7.0 to 7.2 but nothing seems to resolve it.
What can I try next to get this working again (was working for years before this issue appeared).

Is this the first time you’ve seen this error? (Y/N):N

Steps to replicate it:

  1. Logon to nextcloud from Internet Explorer with the affected user

I have also tried to rescan with
sudo www-data php occ cosole.php files:scan --all
but no difference.

Also reset the permissions:

chown -R www-data:www-data nextcloud
find nextcloud/ -type d -exec chmod 750 {} ;
find nextcloud/ -type f -exec chmod 640 {} ;
service apache2 restart

this has no affect.
Actually the problem seems to affect all (?) users on different browsers now…

I did the following now:

  1. Reset all permissions on the data folder
  2. Rescanned all files
  3. Emptied browser cache in all tested browsers.


  • Safari works
  • Firefox works
  • Internet explorer show no files. With a different user it works.

Please help…

I try not to be insulting, but REALLY !!! Microsoft Explorer ?? IE11, REALLY

Even microsoft gave up on Edge

I dont understand how that post was helpfull at all. What you imply is that nextcloud would not support IE 11?

well, at least for this reason: HTML5 is not working in Internet Explorer 11 unless you specificaly do the following steps:

  1. Click Start .
  2. On the search bar, type Internet Options , and click on Internet Options from the results.
  3. Click on the Advanced tab.
  4. Under Multimedia , check Enable alternative codecs in HTML5 media elements .
  5. Restart your computer.


By default, IE displays webpages in the Intranet zone in compatibility view. To change this:

  • Press Alt to display the IE menu.
  • Choose Tools | Compatibility View settings
  • Remove the checkmark next to Display intranet sites in Compatibility View.
  • Choose Close.

This might be a step to help you …

But on a long run, using software like IE11, WIN7 and now EDGE witch are ALREADY deprecated is a no brainner !!!

Thank you.
I have already tried with compatibility mode. This has no effect on the issue.
Neither has the HTML5-setting (wich was already enabled).
Problem remains…