Files missing on web interface?

ℹ️ Support
1

Hi all,

I have a problem with my nextcloud !
I have 5,4TB on my data folder on the system.
When I log me in the web interface, it shows 4,9TB.
So, I am afraid of missing files.
I tried to launch files:scan -all but not better.
I have Nextcloud version 17.0.2 on a CentOS 7 up to date.
mysql Ver 15.1 Distrib 10.4.11-MariaDB
Redis configured
Elasticsearch configured for fulltextsearch
Server version: Apache/2.4.6 (CentOS)
PHP 7.2.24

Could you please help me ?
Thanks
Alex

2

How did you determine the allocated space on your data folder? There is some overhead on the data folder which is not accounted for in the WebUI.

3

I have a specific mount point for /var/www/nextcloud/data
I determine the amount of my data with du -sh or df -h (same value)
I think it’s important for debug, I uploaded data through SSH
Thanks

4

all data are stored on the admin account, ie /var/www/nextcloud/data/files

5

I really do think, that you’ve got nothing to worry about. du or df will always report more allocated space as the WebUI will show, since du and df operate on the block levels of the underlying storage while the WebUi actually accounts for the “real” data used inside those blocks.

You would only came close to the same numbers, if you had only large files on that data folder. Also, I do think that the versioned files are nor accounted for, while du and df do count those as well.

6

Hi
My fears were justified.
I see some folders in the filesystem but I did’nt see them in the web interface.
Could you please help me ?
Thanks a lot

7

Hello
anybody can help me ?
Thanks :slight_smile: