Files don´t move to "files"

As i read when i upload files it creates a “cache” on “upload” folder … when upload is done the files move to “files” folder and removes the “upload” folder contents.

But i have folders in “uploads” that are days old and don´t move to files.

when i check in nextcloud web i see all uploaded files. but in “files” folder they aren´t. so i can´t delete the folders in “uploads”.

is there a way to manually fix that ? so that nextcloud move this files to “files” folder ?