# Files deleted during synchronysation from nextcloud desktop

**URL:** <https://help.nextcloud.com/t/files-deleted-during-synchronysation-from-nextcloud-desktop/169126>\
**Category:** ℹ️ Support\
**Created:** [August 29, 2023, 4:59pm UTC](https://help.nextcloud.com/t/files-deleted-during-synchronysation-from-nextcloud-desktop/169126 "2023-08-29T16:59:33Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Erta\_Beqiri](https://help.nextcloud.com/user_avatar/help.nextcloud.com/erta_beqiri/32/54138_2.png) [@Erta\_Beqiri](https://help.nextcloud.com/u/Erta_Beqiri)\
**Post date:** [August 29, 2023, 4:59pm UTC](https://help.nextcloud.com/t/files-deleted-during-synchronysation-from-nextcloud-desktop/169126/1 "2023-08-29T16:59:33Z")

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We attempted to synchronise a data file.  
the data within a folder had been moved to the nextcloud folder in the nextcloud desktop app.  
After this the folder existed in nextcloud, but the data were visible in there.  
We manually de-synchronized the folder from the settings using the nextcloud app. Then forced to resynch. this worked for synchronizing other folders , but not this one.  
The data files cannot be retreived anywhere within the computer and all that exists now is the shortcut in the location where the file should be.  
please help, can we retreive these data ?

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**Author:** ![sdessus](https://help.nextcloud.com/letter_avatar/sdessus/32/5_5575768a8748004e209b776fc1b2916d.png) [@sdessus](https://help.nextcloud.com/u/sdessus)\
**Post date:** [August 29, 2023, 5:15pm UTC](https://help.nextcloud.com/t/files-deleted-during-synchronysation-from-nextcloud-desktop/169126/2 "2023-08-29T17:15:11Z")

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Hi,

I am facing the exact same problem and are looking for solutions to retrieve the lost data.

Thanks a lot

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**Author:** ![wwe](https://help.nextcloud.com/user_avatar/help.nextcloud.com/wwe/32/72963_2.png) [@wwe](https://help.nextcloud.com/u/wwe)\
**Post date:** [August 30, 2023, 7:57pm UTC](https://help.nextcloud.com/t/files-deleted-during-synchronysation-from-nextcloud-desktop/169126/3 "2023-08-30T19:57:24Z")

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hi @erta\_bequri welcome to the forum 🤝

you are missing the [required support template](https://help.nextcloud.com/t/support-template-please-use-this-when-you-request-support/137402). Please fill this form out and edit into your post. This will give us the technical info and logs needed to help you in case the machine in question in spitting out errors! Since you’ve provided zero technical details it is impossible to help you as-is. Thanks.

Please use the [search](https://help.nextcloud.com/search) - lot of issues have been discussed already.

> [@Erta\_Beqiri](#):
>
> After this the folder existed in nextcloud, but the data were visible in there.  
> We manually de-synchronized the folder from the settings using the nextcloud app. Then forced to resynch. this worked for synchronizing other folders , but not this one.

You described very random actions you performed, please explain **why** did you execute the steps and what outcome did you expect?

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**Author:** ![wwe](https://help.nextcloud.com/user_avatar/help.nextcloud.com/wwe/32/72963_2.png) [@wwe](https://help.nextcloud.com/u/wwe)\
**Post date:** [December 14, 2024, 12:58pm UTC](https://help.nextcloud.com/t/files-deleted-during-synchronysation-from-nextcloud-desktop/169126/4 "2024-12-14T12:58:58Z")

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