# Filelink: Upload works, but no link **URL:** \ **Category:** ℹ️ Support\ **Tags:** filelink-app\ **Created:** [October 8, 2017, 9:21pm UTC](https://help.nextcloud.com/t/filelink-upload-works-but-no-link/22082 "2017-10-08T21:21:53Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![anon87376550](https://help.nextcloud.com/letter_avatar/anon87376550/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon87376550](https://help.nextcloud.com/u/anon87376550)\ **Post date:** [October 8, 2017, 9:21pm UTC](https://help.nextcloud.com/t/filelink-upload-works-but-no-link/22082/1 "2017-10-08T21:21:54Z")
Hi, I just installed the add on Nextcloud for filelink. I run a Nextcloud instance on my Raspberry Pi with a Letsencrypt certificate. This works fine with the sync client and the web ui. Syncing the calendar and the contacts with Thunderbird and Cardbook works fine, too. I configured the filelink add-on: Provider: [myserver.com](http://myserver.com) Server: [https://nextcloud.myserver.com](https://nextcloud.myserver.com) Port number: 443 Username: me Path in nextcloud: /Mail-attachments (default) The add-on creates the directory /Mail-attachments, so login works and credentials are correct. But it shows: Used memory: 16,0 GB, free memory: 0 Byte. When I write a mail with attachment, the upload works. The file is stored in /Mail-attachments. The add-on shows an error: “Beim Datenaustausch mit [myserver.com](http://myserver.com) trat ein unbekannter Fehler auf.” (“An unknown error occurred when communicating with [myserver.com](http://myserver.com).”) Thunderbird creates no link and sends the Mail with attachment. How can I find the error? Edit: In the developer tools I found: “2017-10-08 23:20:15 Nextcloud ERROR Could not retrieve password” Hm, but the upload works? (Edit: english error added.) Best regards, Franz ---
**Author:** ![Master](https://help.nextcloud.com/letter_avatar/master/32/5_5575768a8748004e209b776fc1b2916d.png) [@Master](https://help.nextcloud.com/u/Master)\ **Post date:** [October 10, 2017, 5:35pm UTC](https://help.nextcloud.com/t/filelink-upload-works-but-no-link/22082/2 "2017-10-10T17:35:00Z")
Hi, Whats your current Nextcloud version? ---
**Author:** ![anon87376550](https://help.nextcloud.com/letter_avatar/anon87376550/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon87376550](https://help.nextcloud.com/u/anon87376550)\ **Post date:** [October 10, 2017, 8:25pm UTC](https://help.nextcloud.com/t/filelink-upload-works-but-no-link/22082/3 "2017-10-10T20:25:47Z")
Hi, status.php says: `{"installed":true,"maintenance":false,"needsDbUpgrade":false,"version":"12.0.3.3","versionstring":"12.0.3",` Thunderbird: 52.4.0 (64-Bit) Filelink 1.7 Regards, Franz ---
**Author:** ![anon87376550](https://help.nextcloud.com/letter_avatar/anon87376550/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon87376550](https://help.nextcloud.com/u/anon87376550)\ **Post date:** [October 11, 2017, 1:58pm UTC](https://help.nextcloud.com/t/filelink-upload-works-but-no-link/22082/4 "2017-10-11T13:58:52Z")
Update: I have deleted the filelink account an created a new one. My developer tools gave me that error: ``` 2017-10-11 15:54:31 Nextcloud ERROR Could not retrieve password log4moz.js:691 CApp_append resource:///modules/gloda/log4moz.js:691:7 Logger_log resource:///modules/gloda/log4moz.js:380:7 Logger_error resource:///modules/gloda/log4moz.js:388:5 nsNc_logon jar:file:///G:/PortableApps/ThunderbirdPortable/Data/profile/extensions/owncloud@viguierjust.com.xpi!/components/nsNextcloud.js:430:4 nsNc_logonAndGetUserInfo jar:file:///G:/PortableApps/ThunderbirdPortable/Data/profile/extensions/owncloud@viguierjust.com.xpi!/components/nsNextcloud.js:720:10 nsNc_refreshUserInfo jar:file:///G:/PortableApps/ThunderbirdPortable/Data/profile/extensions/owncloud@viguierjust.com.xpi!/components/nsNextcloud.js:258:11 CFT_requestUserInfoForItem chrome://messenger/content/preferences/applications.js:633:5 CFT_rebuildView chrome://messenger/content/preferences/applications.js:607:9 CFT_addCloudFileAccount chrome://messenger/content/preferences/applications.js:763:5 gCloudFileController.commands.cmd_addCloudfileAccount.doCommand chrome://messenger/content/preferences/applications.js:445:9 gCloudFileController.doCommand chrome://messenger/content/preferences/applications.js:489:5 goDoCommand chrome://global/content/globalOverlay.js:100:7 oncommand chrome://messenger/content/preferences/preferences.xul:1:1 openOptionsDialog chrome://messenger/content/mailCore.js:427:7 oncommand chrome://messenger/content/messenger.xul:1:1 2017-10-11 15:54:31 Nextcloud ERROR Could not retrieve password ``` I made this test with portable Thunderbird and Windows. Installed Thunderbird on Ubuntu gives the same result. ---
**Author:** ![Master](https://help.nextcloud.com/letter_avatar/master/32/5_5575768a8748004e209b776fc1b2916d.png) [@Master](https://help.nextcloud.com/u/Master)\ **Post date:** [October 13, 2017, 3:12pm UTC](https://help.nextcloud.com/t/filelink-upload-works-but-no-link/22082/5 "2017-10-13T15:12:47Z")
see here: > [@App not working](https://help.nextcloud.com/t/app-not-working/21858): > > Nextcloud: nextcloud-12.0.3.zip Mail client: Thunderbird Setup 52.3.0.exe Add-on: nextcloud\_for\_filelink-1.7-tb.xpi (from [https://addons.mozilla.org/en-US/thunderbird/addon/nextcloud-filelink/?src=search](https://addons.mozilla.org/en-US/thunderbird/addon/nextcloud-filelink/?src=search)) Provider: xxx Server URL: [https://10.5.1.200/nextcloud/remote.php/webdav/](https://10.5.1.200/nextcloud/remote.php/webdav/) Port number: 443 Username: yyy Storage path in Nextcloud: /Mail-attachments (this folder was created) Password for uploadeds files: (blank) Error message: An error ocurred while setting up the account! Developer… you are not the first with this error. i would help you but how? it works perfect on my system. ---
**Author:** ![anon87376550](https://help.nextcloud.com/letter_avatar/anon87376550/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon87376550](https://help.nextcloud.com/u/anon87376550)\ **Post date:** [October 13, 2017, 7:04pm UTC](https://help.nextcloud.com/t/filelink-upload-works-but-no-link/22082/6 "2017-10-13T19:04:58Z")
Update: It works now. I modified my Nextcloud configuration. “Allow users to share via link” was enabled. “Enforce password protection” was enabled, too. I have disabled it. In the plugin configuration I have deleted the password. Now it works. Configured it new, with “Enforce password protection” enabled and password in plugin, works. I think, the password was not set correctly. ---
**Author:** ![Master](https://help.nextcloud.com/letter_avatar/master/32/5_5575768a8748004e209b776fc1b2916d.png) [@Master](https://help.nextcloud.com/u/Master)\ **Post date:** [October 13, 2017, 7:16pm UTC](https://help.nextcloud.com/t/filelink-upload-works-but-no-link/22082/7 "2017-10-13T19:16:08Z")
> [@anon87376550](#): > > Allow users to share via link It should work with “Allow users to share via link” So it is solved. Please check your last answer as “solution” that this thread is solved. This will help others. ---
**Author:** ![anon87376550](https://help.nextcloud.com/letter_avatar/anon87376550/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon87376550](https://help.nextcloud.com/u/anon87376550)\ **Post date:** [October 15, 2017, 11:46am UTC](https://help.nextcloud.com/t/filelink-upload-works-but-no-link/22082/8 "2017-10-15T11:46:13Z")
Udate again: Today, no configuration changes, just a day later, the same issue reappeared. I shut down the computer and started it again, today. I tested it on Thunderbird/Ubuntu and Thunderbird portable/Windows 7. ---
**Author:** ![denics](https://help.nextcloud.com/user_avatar/help.nextcloud.com/denics/32/7130_2.png) [@denics](https://help.nextcloud.com/u/denics)\ **Post date:** [January 8, 2018, 11:24am UTC](https://help.nextcloud.com/t/filelink-upload-works-but-no-link/22082/9 "2018-01-08T11:24:35Z")
Dear all, I had the same issue and found that the issue is with the configuration.: your password must be compliant with you security settings (Uppercase, Lowercase, number of characters, weird characters and so on) Best, Denis ---
**Author:** ![stovesy](https://help.nextcloud.com/user_avatar/help.nextcloud.com/stovesy/32/9808_2.png) [@stovesy](https://help.nextcloud.com/u/stovesy)\ **Post date:** [June 27, 2018, 9:21am UTC](https://help.nextcloud.com/t/filelink-upload-works-but-no-link/22082/10 "2018-06-27T09:21:33Z")
It worked for me after I created an app password for my account. (Settings, Personal, Security). ---
**Author:** ![anon87376550](https://help.nextcloud.com/letter_avatar/anon87376550/32/5_5575768a8748004e209b776fc1b2916d.png) [@anon87376550](https://help.nextcloud.com/u/anon87376550)\ **Post date:** [June 27, 2018, 9:57am UTC](https://help.nextcloud.com/t/filelink-upload-works-but-no-link/22082/11 "2018-06-27T09:57:38Z")
Thank you. Actually, it works for me without app password. Franz ---
**Author:** ![wwe](https://help.nextcloud.com/user_avatar/help.nextcloud.com/wwe/32/72963_2.png) [@wwe](https://help.nextcloud.com/u/wwe)\ **Post date:** [December 2, 2024, 2:45pm UTC](https://help.nextcloud.com/t/filelink-upload-works-but-no-link/22082/12 "2024-12-02T14:45:42Z")
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**Author:** ![wwe](https://help.nextcloud.com/user_avatar/help.nextcloud.com/wwe/32/72963_2.png) [@wwe](https://help.nextcloud.com/u/wwe)\ **Post date:** [December 4, 2024, 2:00pm UTC](https://help.nextcloud.com/t/filelink-upload-works-but-no-link/22082/13 "2024-12-04T14:00:44Z")